I had been carrying an extra 5-7 -10 kilos my entire adult life. I am 63 now and have been using hydra slim for over a year. I have lost 12 kilos and my stomach and thighs are showing the most weight... See more
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See what reviewers are saying
I tried Body Slim, Reset, Tummy Tonic. Absolutely no difference. I was already following a good nutritional plan and thought this would assist with losing those extra 15 lbs. Stopped using it, and twe... See more
Had treatments done there, poor quality and overpriced, go to Harley street instead for a proper result. Harrods should be ashamed to have them on board. Dr. Mark is unpleasant and improfesional pers... See more
The company launched in Australia just recently. They seem to have bypassed all the rules for a business - I couldn’t even find the company as a registered business in Australia and my consultant cont... See more
Company details
Written by the company
The ultimate wellness destination & concept salon. London’s leading Hair, Beauty & Wellness destination; situated in the heart of Knightsbridge, and located within a former aristocrat’s mansion. We are here to make you feel royally beautiful!
Contact info
2-4 Hans Crescent, SW1X 0LH, London, United Kingdom
- 020 3897 0400
- customerrelations@urbanretreat.co.uk
- www.urbanretreat.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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very good service, very good value.
most products are better value than on the high street,and came by post very quickly.
I was very happy with my purchase.
I was thrilled to find Shu Uemura products online. I normally have to buy them in store. The delivery was very prompt. Only wish they would add some of the other brands such as skinceuticals,bliss as well so it would save me buying from other sites.
Fantastic!
I would fully recommend Urban Retreat. My items were delivered quickly and beautifully wrapped in a lovely drawstring bag. It's nice to be made to feel like a valued customer.
Lovely bodywash
I've bought a bodywash few weeks ago,was looking for a differnet one,but i am happy with the one i found and the delivery was quick.Recommended highly to my friends and everyone.A Big Thank you,i will order again soon.
Fast delivery!
No complaints here - fast disptach and delivery. My products were put into a nice Urban Retreat drawstring bag - will be back again very soon!
great seller
Happy with my order & delivery
Ordering was straigh forward, but I wasn't able to track my order through the website. The lady at customer service was helpful, and I also received some samples which will be great for travelling.
love the catchy names of the products
it was a friend who recommended this product to me, we both love it, texture, smell, everything about it
Super site, splendid service
An excellent website selling unique products. The Urban Retreat Ultra Fast Tan and 24 Carat Body Shimmer are my two favourite products. These products are fantastic. The shimmer is extremely easy to apply and leaves your skin feeling lovely, soft and sparkly. It's fragrance has a feshness that lingers throughout the day and generally makes you feel good. I would wholeheartedly recommend that you try this product and combined with the Urban Retreat - Ultra Fast Tan it gives you a great bronzed and healthy look. Also makes a great gift.
The staff are most helpful and on every occasion I have reason to contact Urban Retreat their response has been swift, helpful, professional and very friendly. Nothing is too much trouble.
I would highly recommend :)
Amazing products
Brilliant products at affordable prices and speedy delivery
Excellent service was quick
Brillant the packaging was really pretty and was quick service
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