Urban Ground GmbH Reviews 

I was relocating to Berlin due to a job offer & was looking for an apartment to move into on day one since I did not want to live in a hotel. Through Immobilienscout24 I came in touch with Urbanground. I was skeptical initially to book an apartment online without visiting in person. Also, my research showed that their support is not great. I voiced my concerns & spoke with a team member. They indeed acknowledged that they were short of staff earlier while it is no longer an issue.

It's been 3 months since I have moved into one of their apartments. I had a few issues with the water supply & postbox. I am still learning German & could not communicate with the property manager. The support team took up the issue & resolved it for me.

Super happy with Urban Ground. Highly recommend!

I had to move places in the midst of Covid due to personal circumstances. Was referred to Urban Ground by a friend & I am extremely pleased with them. I have lived in Berlin for 3 years across 4 different apartments & shared rooms.

Firstly, the process was entirely digital - viewing was done over Zoom & the bi-lingual rental contract was signed fully digitally. During the actual move in, there were no unpleasant surprises. Both pictures & videos matched the apartment.

Have been living in the apartment for a couple of months now & the support team has been highly helpful if there are any issues. Best part is they speak english with me.

Highly recommend Urban Ground if anyone is looking for an apartment in Berlin!

The company was helpful and responsive up until I signed a rental contract with them. After that point they completely lost interest in me. Through the whole tenancy it was impossible to reach Urban Ground via telephone and very difficult to receive a response via email. Even when Urban Ground did write back it was very difficult to understand their replies in either German or English. Once I left the apartment, despite left no damages in the apartment as per moving out report, I still had to wait several months for my deposit to be returned, writing to Urban Ground several time and receiving no response.

I booked an Urban Ground apartment for about 5 months in Berlin. I had a decent time there and the booking itself was very simple and easy, so I give a star for that.

I got frustrated with Urban Ground while living there because they don't take responsibility when things in their apartments break. Part of our shower broke due to poor construction (it was no one's fault). Urban Ground expected whoever happened to be living there when it broke to foot the bill and fix it themselves. I found that pretty unfair since it was already in bad shape when I arrived.

I am also getting very frustrated with them because I moved out nearly 3 months ago and they still have my deposit. There was no damage to my space, which was documented when I moved out. But I still don't have my 1000 EUR. Especially during Corona times I could really use it, and they have no right to keep it since there was no damage or outstanding bills. Never before has a landlord taken this long to give my deposit back. When I e-mail them about this they say they will look into it, then just ignore me. I will update this when I get my deposit and I hope I don't have to resort to legal action.

Overall it is easy and simple to book with Urban Ground, but I don't find them very trustworthy. You may have to really push them to give you your deposit back or pay for repairs that are not your fault.

Update:
I have left the original review above.

I received my deposit back. However, Urban Ground deducted an 85€ cleaning charge that was NOT in my contract (I read every line of it again), and about which I was never informed until just now. What IS in my contract is that I must clean the room myself, which I did. The move-out protocol also notes that there were no problems with the cleanliness. I suspected this was not legal so I signed up for a free consult with a lawyer. She agreed: not legal.

I have contacted Urban Ground about this and I hope it was just a mistake. At the very least, though, they are careless with people's money. At most, they are trying to cheat people who they think won't do anything about it. It may be only 85€ but if they keep ignoring me I plan to pursue legal action anyway. I hope that might discourage them from being careless (or worse) in the future, and save some other people this headache.

Final edit:
They admitted the mistake and refunded the cleaning fee. I would have given a star back for that, but for some reason they felt the need to accuse me of trying to cheat them as they refunded my money. They claim the rooms are all professionally cleaned and they just "forgot" to put the fee in my contract... well, the dusty room full of beer bottles that I moved into begs to differ! I still don't know if they are shady or just disorganized, but they're blocked and I'm glad to be done with them.

Urbanground is not the best when it comes to communication. (Except when they try to sell you something)

No wonder, since they only have one person in their support "team".

They deducted an amount from my deposit when handing it back without any explanation. And now they are not answering as to why that is.

Not recommended

We recently relocated from London to Berlin and didn't know where to start looking until a friend recommended using Urban Ground. The flats are a little expensive but they are modern and come with everything you need such as internet.

I have been staying at one of theirs flats and here is my updated review about their service, also keeping my initial review so that you can see how it changed meanwhile.
Within 2 months, I contacted them twice about heating problem in my room and still there is not any permanent solution. Sometimes the heating turns off in the night and the room becomes very cold in the morning. I checked the other rooms and the heating panel, it seems like my room's set to automatic mode, which probably means it automatically tries to save some money while you're sleeping.
Also, the internet was 100 mbit download and 50 mbit upload, but for last 3 weeks the upload speed is usually around 1 mbit and it's shared by two floors. Also, there is no throttling mechanism so if one of the tenants starts playing a game or upload a large file, forget about doing anything online. We reported this problem very fast since the internet is very important for our jobs especially in the pandemic, but the operations manager tried to convince us that it is normal in Germany. Later, a technical support person diagnosed and confirmed the problem but there is still no solution on this after 3 weeks. And they do not reply email regarding this issue.

Initial review:
Thanks for fast response and helpful attitude. I moved to my new place in 2 days thanks to Urban Ground team. They were super helpful throughout the whole process. Also, the flat is decorated with brand-new furnitures and equipment.

Thanks for your fast response and follow up.
Actually I'd like to thank you especially for supporting me to move in on Saturday and 3rd October which the Germany was in public holiday.

Thank you for helping me find my new apartment in Berlin. I'd recommend to work with this company

Thanks for the service provided by team Urban Ground. Always get a quick answer. Everything can be handled online, which is very convenient.

Complete process was digital, that's great. Unfortunately, handing over was a bit unprofessional, not everything was explained, not always giving an answer to my questions and the flat was dirty.

I am very glad to say that my last few months experience with team urban ground was extremely good and they deal me very professional manner, I am so happy with your all services and support.
Thank you very much for your great support and care. Hope I will contact you again in the future.

Thank you
Vindhya Varghese

Quick to answer any question over email and phone, kind and professional. Everything in English too which helped me a lot!
Besides the COVID19 complications it was a smooth experience.

The whole process was super quick and smooth. They speak English and were very helpful throughout the move-in experience. Highly recommend them.

Quick and easy. Supplied me with a great apartment with fantastic tenants.

Quick, easy and speak English which was important for me :)

Urban ground was reliable, fast and trustworthy. Any queries I had were resolved very quickly and easily. They went the extra mile considering my situation. Moving in was also a very pleasant experience, and truly no hassle. The apartment was well equiped and lovely to live in. Thank you Urban Ground.

The Urban Ground team was very helpful, easy to communicate with and the entire process was very smooth. They are very flexible and facilitate the search for a new home for foreigners coming to Berlin. The apartment was very clean and fully equipped, just as presented on the photos. In our case, they went an extra mile to make it happen, considering the restrictions we are facing at the moment. Thanks for all your support!

Good service and quality

I had an amazing experience with Urban Ground with the appartment that I rented for my first month in Berlin. In a brand new building with absolutely everything I needed inside the apartment and with a very well taste.
The team was super nice, everyone speaking english and super professional.
Thanks for everything!