UrbanClap Reviews 

Highly disappointed with Urban Company services. They charged me for the cleaning in advance and then the professional came for few mins & left giving an excuse without completing the service. No one responded despite of repeated follow ups. Disgusting!

Worst service I have ever seen. I paid online and booked service 3 days before. On the day of service their professional called me and said that he will be late , I said okay .
But he cancelled my booking by himself and company charged 200/- from me . There is no customer care to speak with. There is only chat support. And no use.
I haven't got my refund.
NEVER USE URBAN COMPANY SERVICES.

Last time when I got my AC servicing done, I was told by the technician to get the gas filled then only will be be able to do the service of the ac.
However, this time when I again got my AC servicing done through Urban Company, present technican informed be that gas was not required to be filled last time for which I was charged extra money
Would request others not to fall in their trap.

Their deep cleaning service is worst
Don't use their deep cleaning they will just take your money and do very worst service

The company did not take any responsibiltiy and rescheduled the booking at the very end moment did not eve notified prior.cancelled the booking from my end,very disappointed in the process.

I booked full house cleaning services, executive did not come. Services was booked for 2 pm and still no resolution no once is replying properly. Three different help lime people called with different information. Trying to make me fool and no respect for client’s time. This is third time when executive did not turned up and given same excuse.

I have been a customer for many years now. They refused to clean my kitchen twice and the professional comes and cancels it and the service guys tell us that they will clean - the partners don’t. Very unprofessional. I will not be using them again

Recent days feeling frustrated with UC booking. Booked scheduled instamaid at 9.30 am , automatically rescheduled at 11 am then 3 pm then next day 11.30 am !!!!!
Is this s joke?
Today booked toilet cleaning 3 packages. Professional arrived 30 mins late but UC send me msg person arrived will wait for 10 mins then cancel.
When person arrived late snd started drama that toilet glass has strach so he refused to work and not cancelled the booking.
No support available nowadays.
Bot has foxed questionnaire, which doesn't match with my issues.
Long user of UC but after withdrawal of tele service personnel service became drastically bad

had a very frustrating experience with Urban Company today and I want to share exactly what happened.

Yesterday night I was feeling very sick and extremely tired, with strong back pain after returning to the gym following a break. I wanted to book a massage because I really needed relief. Unfortunately, there were no available slots for the same night, so I decided to book an appointment for the next morning instead.

I chose a morning slot because I had work around 1:00 PM and wanted to rest properly before starting my day. I made the booking, it was confirmed, and the payment was deducted.

I went to sleep early so I could wake up in time for the appointment. However, during the night at around 12:00 AM, while I was sleeping, the therapist who was assigned to me sent me a message asking me to reschedule or choose another therapist.

First of all, I did not even choose this therapist myself — the system assigned her automatically. Second, sending such a message at midnight is not professional, especially when the appointment is the next morning and most people are asleep.

Naturally, I did not see this message while I was sleeping. When I woke up at 10:00 AM, I saw the message and immediately tried to respond and figure out what to do. I did not know that it was somehow my responsibility to reassign another therapist in the system. I tried to do it but I could not find a way.

I also messaged the therapist directly but she never replied.

I then tried to contact customer support through the app, but no one responded. The virtual assistant only told me that there might be a delay of about 30 minutes. I waited, but no one arrived.

Until now, my case is still showing as open in the app, which means I cannot even submit a proper complaint. No therapist came, no one contacted me, and my money was already deducted.

This situation is extremely disappointing. I planned my morning around this appointment because I was not feeling well and needed the massage before work. Instead, I was left waiting with no service, no explanation, and no support response.

What exactly is the company expecting customers to do in situations like this? This shows a serious lack of communication, professionalism, and respect for the client’s time

Very bad experience with Urban Company washroom cleaning service. The cleaner barely cleaned anything — walls, corners, and many areas were left untouched. Even after repeatedly asking him to clean properly, he kept arguing that the areas were already cleaned when they clearly were not. He didn’t even remove items from the cupboard to clean behind them. Customer support was equally disappointing and provided no resolution. Complete waste of money. Local cleaners do a far better job. Never booking Urban Company again.

Worst service ever, Urban company service has gone down tremendously over the last few months. They let you book on the App and deduct the amount and the professional doesn't even show up. They are minting money by making a fool out of people. Worst ever. I hope they go to hell.

Pathetic experience with Urban Company.

I booked an AC service for 6 AC units and was asked to pay in advance, which I did. After waiting 4 days, I received a message just 12 hours before the scheduled service saying that the technician had a medical issue and the service was cancelled.

When I contacted customer support through chat, the agent (Sanskar) could only apologize. No alternative technician was arranged, and I was simply asked to wait for a refund and place a new booking.

If the company is unable to fulfill the first request after taking advance payment, why should customers trust them with another booking?

Very disappointing experience. Customers should be careful before booking services here.

Ignorance during Ac service and damaged my appliances. Since more than 30 hours no one has come from company to check and resolve the issue. Completely careless attitude shown by professional and company. We pay heavy amount for services and what we get lose and mental harrashment. A big no Urban company services specially Ac service. They don't have skilled worker. They will damage your expensive appliances and will show attitude also. Professional says " Maam aisa to ho hi jata hai kabhi kabhi jo damage hua hai company dekhegi" And when you call customer care they will only make you fool. Like" Maam hum bhej rahe hain technician " And what they do last moment send you a computerised msg. " Very sorry maam koi technician Aivalable nahi hai.. Really ye service dete ho tum customers ko. Please guys be aware !! No one here to solve your problems. Big no Urban company Ac service.. They deserve minus ratings.

The company doesn’t offer most services on the app for the city as they don’t have enough people to work. They cancel last moment sometimes without notice. The professionals they send bring their friends along, have no uniforms on. Please withdraw operations from Ludhiana if the company doesn’t have enough people. I’ve seen more last minute cancellations in last few months.

AC servicing was booked a day in advance
Technician was late by 2 hours, but customer care could not locate him
When cancelled, refund will be processed in 5-7 days as per RBI guidelines (confirmed by customer executive on call)
So, UC is all about using public money for a week without interest in the name of RBI guidelines
Friends this is how we build a Unicorn..(sic)

No resolution to the refusal of the maid Bharati to clean the kitchen without collins. They only want to do the jhadu pocha and nothing else. We had called home cleaning help from urban company once for sweeping, mopping, dish washing etc. We had taken a package for 3 services and on second service, we asked the maid to clean the kitchen counter and wooden cabinet with dish soap and water but she refused to do this and said she would clean only with Collin. At the time of booking no where it was mentioned that only Collin will have to be provided. Even the help line did not provide any solution. The advertisement shows the maid doing all jobs without mentioning brands of cleaning agent to be provided. Though regular work was ok today's behavior of the maid was totally unacceptable.

Never book a water purifier from them. The service is the worst and there is absolutely no way to reach anyone. Support chat does not respond at all. I paid ₹15,000 upfront and waited 2 days with no response. I cancelled the order today and there are still no updates about the cancellation or the refund. Now I have to go through legal channels just to get my money back. NEVER GO FOR UC.

I am sharing this to help others remain aware while booking services through platforms like Urban Company.

I recently scheduled a refrigerator repair and was informed during the service that the relay OLP combo and frost timer were non-functional and responsible for the cooling failure. Based on this assessment, I approved the recommended part replacements. However, despite the service and payment, the refrigerator continued to malfunction with no cooling. To better understand the issue, I sought a second opinion from the refrigerator brand’s authorized service engineer.

Upon inspection, it was observed that the installed components appeared to be second-hand and, in certain cases, from a different manufacturer. Furthermore, the root cause of the malfunction was reportedly related to a gas issue that had not been properly addressed during the initial service visit.

What is particularly concerning is that I was charged a premium amount under the assurance that brand-new, genuine parts were being installed. This raises serious concerns regarding part authenticity, diagnosis accuracy, and overall service transparency.

I had placed my trust in the platform expecting professional, reliable, and ethical service standards. Unfortunately, this experience has been disappointing. I strongly advise customers to verify original packaging of replacement parts, and confirm authenticity before completing payment. These precautions can help prevent unnecessary expenses and inconvenience.

I sincerely hope the company treats this feedback constructively and reinforces its quality checks, technician accountability, and customer assurance processes to uphold the level of trust that customers rightfully expect.

Fake service ever I have seen, took ro repair service, 3 times service person visited at home in 1 month, asked every time to change some parts. In 3 times made bill of rs. 10000 , while new product value was 9000 rs.
Fake Service person with fake products.
Also family members facing health issue bcz of bad quality of water. (TDS was 20) Apart from 10000 rs. 10000 rs. Spent for treatment of family members. Very bad experience.
Also raised issue to consumer court as well.
Not recommended at all.

They reschedule without intimation . No way to complain about it . Thank god I didn't pay in advance , I am sure it would have been a hassle to get refund .
I don't recommend their srlervices .