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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, noting that interactions are often positive and productive. Many people appreciate the efficiency and dedication of the teams, highlighting their ability to handle tasks and provide support effectively. However, some people were dissatisfied with the service and customer contact, mentioning issues such as slow response times, unanswered emails, and a lack of follow-up on concerns. There were also mentions of problems with property management, including unaddressed maintenance issues and difficulties in resolving disputes.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe ambiguous interactions with service. Many customers praise the professionalism, efficiency,... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the promptness... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise specific agents like Alessandra, Dora,... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report a lack of communication, with emails going... See more

Based on these reviews

Rated 4 out of 5 stars

Michael visited the property for mid term inspection and he was very pleasant and professional. Inspection was completed in time and we discussed the problems at the property. I have had interaction w... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 5 out of 5 stars

Bethany has been our property manager since July 2024 and has been fantastic! She manages 3 apartments for us in Manchester and is always quick to respond to our questions and offer her assistance. Be... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience in renting …

I had a great experience with Alessandra during my flat viewing. She was punctual, professional, and worked very efficiently throughout. She was also incredibly helpful, guiding me patiently and making the whole process smooth and stress-free.
This was actually the quickest we’ve ever secured a property and paid the holding deposit. We had a few questions and some issues uploading documents, but she handled everything with patience and clarity, helping us complete the process without any hassle. Thanks to Alessandra & urbanbubble team.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Really satisfied with the whole overall…

Really satisfied with the whole overall process.
I have to say this is the fastest we have ever made the holding deposit to rent a property. Both me and my partner asked a lot of questions and had some trouble uploading the documents but Alessandra guided us by patiently answering all of our questions and finding out about the documents that we could upload to finish the process. Really thankful for the service and a really professional and kind staff.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Urbanbubble experience

Alessandra, was really helpful from the start of the process. I initially enquired about a property which was unfortunately off the market however she quickly offered to show me another property which I ended up accepting. All throughout the process she was available for questions and made it really easy for me, having never rented before. I’d like to thank Alessandra for her brilliant customer service and friendliness.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Avoid at all costs. They tell you they are getting quotes on jobs that need doing but they never get done, yet they still charge us for something. A couple of apartments have damp and they aren’t doing nothing about it even though it states it causing health problems. AVOID, AVOID, AVOID

31 March 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Wow!this agency is the best of all of…

Wow!this agency is the best of all of them! They will work hard so perfectly and fast moving process's. Specially Hannah you are the best!!!! Thank so much for everything!!

27 March 2026
Unprompted review
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Reply from urbanbubble

Hi Jaypee! Thank you for the fantastic feedback! We're thrilled we could make the process smooth and fast for you. Hannah is the best, and we'll make sure she knows how much you've appreciated everything she's done. Welcome, and thanks from urbanbubble

Rated 5 out of 5 stars

Carl was great at fixing my electric…

Carl was great at fixing my electric box - very efficient and friendly :)

26 March 2026
Unprompted review
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Reply from urbanbubble

Hi Kate! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Shower repair

Repair to the shower by Carl, quick and effective. Very happy

26 March 2026
Unprompted review
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Reply from urbanbubble

Hi! Thank you for your review. We're pleased Carl repaired the shower quickly and effectively. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl

Carl came to fix my shower - he was friendly and attentive. Highly recommend.

26 March 2026
Unprompted review
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Reply from urbanbubble

Hi Lydia! Thank you for the great feedback and recommendation! We're pleased Carl did such an excellent job for you.We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl was great

Carl was great, came and fixed the shower very quickly!

25 March 2026
Unprompted review
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Reply from urbanbubble

Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl fix it quickly

25 March 2026
Unprompted review
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Reply from urbanbubble

Hi 叶文浩! Thank you for your review. We're pleased Carl could fix it quickly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl is so professional and did a very…

Carl is so professional and did a very good job

23 March 2026
Unprompted review
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Reply from urbanbubble

Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 5 out of 5 stars

Professional, Friendly, and Reliable Support

Carl Allsopp recently carried out maintenance in our apartment, and we were genuinely impressed with his professionalism. He was punctual, friendly, and completed the work to a high standard. We really appreciate the consistent professionalism and support from Urbanbubble’s team and contractors, and we’re happy to recommend their services.

20 March 2026
Unprompted review
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Reply from urbanbubble

Hi Danilo! Thank you for the wonderful feedback and recommendation. We're delighted Carl carried out the maintenance work to such a high standard. We're pleased you're happy with the consistent support from our team and contractors. Thanks from urbanbubble

Rated 5 out of 5 stars

Great service from Carl

Great service from Carl. He quickly got me back into my bedroom when the door broke and fitted a new handle with no hassle. Friendly, reliable, and professional—highly recommend.

11 February 2026
Unprompted review
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Reply from urbanbubble

Hi Joshua! Thank you for the great feedback and recommendation! We're pleased Carl could get you back into your bedroom quickly and fit the new handle with no hassle. He's brilliant at what he does, and we'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 4 out of 5 stars

I appreciated the consistent…

I appreciated the consistent communication. Hannah has been incredible at making things happen & pushing things through for me. She was extremely helpful in meeting me at my apartment to give me my keys, as I flew in & had a chaotic travel. I would vouch for her again.
I do think the Urbanbubble’s is not up to date with current building items such as trash room change. I feel the set up for utilities & more could have been more smoother. The hot water was not explained & gave me any issues at the beginning. I would suggest for next time a better walk through

13 March 2026
Unprompted review
urbanbubble logo

Reply from urbanbubble

Hi Disha! Thank you for sharing your experience. We're thrilled Hannah was so helpful in pushing things through and meeting you at the apartment with your keys, especially after your chaotic travel. She's brilliant at what she does, and we'll make sure she knows about your feedback. We appreciate your suggestions; feedback is really helpful as we work to improve the move-in experience. Welcome to your new home, and we're always here if you need us! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl was very helpful fixed all the…

Carl was very helpful fixed all the maintenance issues

16 March 2026
Unprompted review
urbanbubble logo

Reply from urbanbubble

Hi Chloe! Thank you! We're pleased Carl was so helpful and fixed all the maintenance issues for you. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl is a fantastic member of the team

Carl is a fantastic member of the team, completed a fantastic job much appreciated

11 March 2026
Unprompted review
urbanbubble logo

Reply from urbanbubble

Hi Jesika! Thank you for sharing your experience! We're delighted Carl did such a fantastic job for you. He's a brilliant member of the team, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl was very good and he did a really…

Carl was very good and he did a really good job

13 March 2026
Unprompted review
urbanbubble logo

Reply from urbanbubble

Thank you for your feedback! We're happy Carl could help you out and did a good job. We'll make sure he knows you've appreciated his work! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl did the shower seal in our…

Carl did the shower seal in our apartment. He was very pleasant and did a really good job.

13 March 2026
Unprompted review
urbanbubble logo

Reply from urbanbubble

Hi Sam! Thank you for sharing your experience! We're happy Carl did such a great job for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl did some maintenance for us and…

Carl did some maintenance for us and he's very responsible and careful, thank you so much!

13 March 2026
Unprompted review
urbanbubble logo

Reply from urbanbubble

Hi Riley! Thank you for your feedback! We're pleased Carl was so responsible and careful with the maintenance work. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

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