Urang Property Management Limited Reviews 

We've had so many issues in our block and Urang have generally been unresponsive or hard to deal with - most of us are enraged at just hearing the name. From an original version of this review it transpired how upset I'm about not receiving updates and answers about anything, it makes you think it's first a people's problem, then an organisation problem.

Surprisingly, you'll get a reply to your one star review but really no action when it comes to stuff that matters.

Urang is an absolutely dreadful managing agent with terrible customer service. I have now had to email them three times over the last fortnight regarding the disrepair and poor maintenance of the communal patio area/courtyard at the development where I live. The area gets overgrown with weeds and there is algae growing on the patio slabs making the surface slippery when wet. There is a drainage system that runs through the middle of the full length of the courtyard and it’s overgrown with weeds leading to the area getting flooded during heavy rainfall. Despite the high service charge, every year you have to complain to get it done, even though it’s just basic maintenance of the communal areas. Similarly, they send out contractors that do not complete or do their jobs properly. Recently they sent someone out to fix the light fitting in the communal corridor outside my apartment and they haven’t put the ceiling tile back into its proper position. This is the second contractor they have sent out. How many contractors does it take to change a light bulb?! How much is it costing? Then there’s the window cleaning - it’s an explicit leasehold clause that the windows must be cleaned regularly - they rarely ever do - maybe once every other year! Urang’s marketing is all about taking the stress out of property management but from my point of view having to deal with them every time you have a basic maintenance issue is always very stressful. They are either very slow at responding to emails or do not respond at all. Avoid this managing agent!!!

I have found that dealing with Urang Property Management Limited to be a very professional and enjoyable experience.

URANG has "property managers" based in South Africa. They have never even visited UK, even on holiday. The MD tries to avoid this being public knowledge. He doesn't care about health and safety or anything other than spectacular profits. If you remove him by RTM he will try to sue you for £20k each through County Court. The greed and dishonesty is making people ill. The MD pays a man full time to write fake reviews to "pretend" they are decent. They are NOT.

Poor service.
They spend more time trying to get new business, rather than taking care of the leaseholders/ people who pay them to manage their properties.

Do not trust this company! They charge for services that do not exist!
Disgusted with this company! Charges a fortune for nothing!

Since gaining RTM, our block has been using Urang for a few years. After some not-so-great experiences with previous property managers, Ruan Pretorius took over as our Property Manager, and things swiftly changed for the better.

Ruan is proactive and consults with the Directors to ensure we are aware of our options and the associated costs. He is responsive, and makes sure things get done, which makes such a difference.

He's also very flexible when it comes to using our own local tradespeople, which the residents appreciate as it saves the block money.

We look forward to continuing to work closely with Ruan, and with Urang.

Greg Beeby and Gemma Welsh at Urang are a great team. They are always really calm and compassionate and very quick to respond to questions, even if they don't have the answer right away and really proactive in helping out residents. in helping, no matter the question. Great service!

Based on my experience and feedback from others, Urang property management company stands out as one of the best in terms of value for the price. Their communication is clear and timely, and they are highly responsive to property-related inquiries and concerns. I would like to extend my special appreciation to Tatevik Abrahamyan for her prompt assistance and exceptional support throughout our apartment ownership

Urang have managed our block of flats for over 15 years. We have had various managers over the years, with all of them being great. The addition of an administrative support group has improved their service even more. All matters are addressed with diligence and speed. We are very happy with Urang and the level of service we receive.

Our agent is attentive to our particular needs and remembers ongoing issues and deals with them in a timely and detailed way.

Urang have managed Tradewinds Residential development for many years and , as a director for tge building’s RTM , I work closely with them. Urang do a difficult and demanding job well for Tradewinds. The company has an extensive and mature setup of multidisciplinary team abke to support with most aspects of managing the development . Their fees are reasonable , and Tatie , Caylin and Joe are a pleasure to deal with .

You can’t keep all of the people happy , all of the time , In such a demanding context , but urang do their very best . Sam Jones, Tradewinds AKA Wards Wharf Approach

I've been extremely happy with the service provided by Isabel at Urang. She is a true professional and always go above and beyond. Even if is a minor or more challenging issue, Isabel quick response arranging for a repair, and even followed up to ensure everything was resolved to my satisfaction is the best you can wish for a property manger. She is always available to answer my questions or address any concerns. What I appreciate most is that even in the most challenging situation we always find the best proactive approach, anticipate potential problems and address them before they become major issues. Another great advantage is Urang's contractors: they are always in time at the site, very skilled, extremely professional and always very polite. I highly recommend Isabel and Urang to anyone seeking reliable and professional property management.

I mostly deal with the accounts department and must say that they are all always very eager to assist and do so in a timely fashion. They are also always friendly.

URANG took over the management of the block which the flat I own is based.

Communication was almost non-existent with a template introduction email and then nothing for months. Eventually I got a holding email with no answers or dates by which they will reply.

What is the point?! If you don't want to do the work don't be in the industry.

Absolute shambles.

An absolute pleasure to work for, excellent and knowledgeable staff, exceedingly organized. Learned so much from their senior accounts team.

We changed to Urang last year. So far we are very happy with the service. We needed to set up a "Right To Manage (RTM) company with three directors. We now have quarterly meetings with our manager. These enable us to discuss issues as they arise and act as a conduit for the tenants and the management company. I think we have been able to keep our costs as low as possible and try to ensure a quality service. We do feel empowered by the RTM. Both Urang and ourselves are happy with the lines of communication. Hopefully less work for them and a better focussed service for the leaseholders.

We have worked with Urang and their HR team for many years across multiple and all very different sites across London. They are professional, efficient, approachable and transparent making our partnership work seamlessly. We absolutely love working with them delivering various staffing solutions.
Maya, Claibon Recruitment

Absolutely appalling service. Do not use this company. I was in the process of selling my property and after seven long months the sale fell through as Urang were incapable of answering enquiries and have made catastrophic mistakes with regards to putting a new building insurance in place that didn't cover for subsidence which meant no lenders would loan aka no flats were able to sell for a duration. They have also failed to audit service charge accounts for our properties since 2021 and it's this that finally caused my buyer to lose faith and pull out. Never mind that answers to simple enquiries have taken on average two months to be answered. All in all an absolute shambles.