Ups Reviews 

What a total waste of time. I was given a delivery time on Thursday 15th of January but there was no delivery at my door. When I tracked the package it indicated the package was in Roscommon instead of Wexford then the system says my address is wrong whilst there were no issues before with the same address. Now only God knows when is the next delivery date or if there will be any at all. Only there's no option for zero stars

Absolutely horrendous. Terrible experience. Lies to receiver saying they try to deliver. But CCTV and door cam proves otherwise. Then say parcel is damaged. Then arrives two days after.

UPS is saying my address is ‘incomplete’. I had a ‘call’ with customer care earlier and she hadn’t a clue how to help me and I need my package tomorrow

One can just guess when the parcel will arrive and should wait at home for days. I don't know which is more useless, the chatbot, or a human, after you invest your time to get to talk to one.

Appalling service. I was waiting on a package delivery. I received an email to say that my package had been delivered. There was a photo of a package at a door and location where it was left. The door wasn’t my door. And the location was about 30 km away. I spent hours trying to contact ups and trying to navigate the ups site. Had to set up an account. Automated phone service. And no way of just contacting somebody to have an actual conversation- whether by phone or email. The only option available to me was to file a claim for the missing package. Absolutely appalling. There’s zero customer service. No contact from ups. Everything is self service, so I have to keep going into my account to check the updates. The latest is that they’ve contacted the sender to issue a claim!!!! How is it the senders fault???!!! I’ve paid the sender for ups to deliver and the sender has paid them. UPS have lost the package. It’s nothing to do with the sender. Utterly frustrating. I’ll be avoiding ordering anything in future if it’s to be delivered by ups.

Zero stars if I can. I was given a timeframe of 4 hours for their delivery. I waited in the living room if front of my window for those 4 hours. The delivery van finally came, I was waiting for him to knock but he didnt and then drove away. Consequently, he marked my parcel “delivery attempted and collect at accesspoint”.

Top class, great service 👏

Absolutely impossible to get any help from UPS for a simple query, they have scanned the package 4 times across 4 days in the same warehouse with the same status but no explanation available. Without a doubt, they have the absolute worst Virtual Assistant I have ever encountered.
Update: Now scanned 7 times in 10 days. And let me reiterate, their Virtual Assistant is absolutely and totally useless, incredibly frustrating and makes a bad experience even worse.

On 8th Jan got an email to say ' Your parcel will be delivered tomorrow' (9th). Drove from Donegal to Dublin to receive it. Found UPS note that they tried to deliver it on 8th Jan but would deliver again on 9th - thats ok. Then got another email saying will deliver on 12th January. Tried to phone and email - great photos of humans on phones - but no way to talk to one to verify when the delivery will actually take place. Just Bots that make no sense. UPS are the only company I have this problem with - all the others are fine to deal with.

A Cowboy operation in Ireland, where the UPS Drivers throw consignments outside properties to be inevitably destroyed by rain, bird's droppings, pissed on by passing dogs, and/ or STOLEN

Clearly, there is no professional remit for UPS Ireland's modus operandi,

UPS Ireland's Drivers were not given, 'The Complete Oirish Idiots Guide On How To Deliver Parcels Correctly To Avoid Customer Outrage And Loss of Business, Written by a sensible, competent 12 year old"

RULE 1:
Never Ever Leave Consignments Outdoors

Rule 2:
I Cant Stress This Enough: NEVER EVER LEAVE CONSIGNMENTS OUTDOORS

RULE 3: Remember That The Delivery-Recipient Pays YOU The UPS DRIVERS' WAGES, and not the Shipper, THEREFORE, Show Respect For The Consignment and its Recipient And Do Your Job Correctly

RULE 4:

DONT TAKE CONSIGNMENTS OFF OF THE DELIVERY VAN UNTIL YOU GET AN ANSWER AT THE CONSIGNMENT RECIPIENT'S DOOR, UNLESS THERE IS A DELIVERY-INSTRUCTION PROVIDED BY THE DELIVERY-RECIPIENT WHICH TELLS YOU A DESIGNATED SAFE PLACE TO PUT THE CONSIGNMENT

RULE 5:
DRIVERS SHOULD NEVER TELL LIES BY MAKING UP THEIR OWN 'SAFE PLACE' TO PUT A CONSIGNMENT, WHICH MEANS AN INAPPROPRIATE AND UNSAFE PLACE, LIKE OUTSIDE IN THE RAIN, OR AT THE WRONG ADDRESS, OR AT AN ADDRESS WHICH UPS DRIVERS PRETEND THAT THE DELIVERY-RECIPIENT GAVE PERMISSION TO DELIVER THE CONSIGNMENT TO

RULE 6:

DONT RING THE CUSTOMER TO CHEEKILY ASK IF THE CUSTOMER CAN DO YOUR JOB FOR YOU, FOR EXAMPLE, CAN YOU LEAVE THE CUSTOMER'S CONSIGNMENT AT ANOTHER LOCATION OR PICK-UP POINT, AND THE CUSTOMER CAN TRAVEL TO THIS LOCATION TO EFFECTIVELY DELIVER THE CUSTOMER'S OWN CONSIGNMENT, WHEN THE CUSTOMER PAID FOR DELIVERY TO THEIR ADDRESS

YEH, DONT BE LAZY, YOUR JOB IS TO DELIVER CONSIGNMENTS IN PERFECT CONDITION ON THE CORRECT DAY TO THE CORRECT ADDRESS, AND FOLLOW ANY DELIVERY-INSTRUCTION AS TO WHERE THE CONSIGNMENT IS TO BE SAFELY PUT, FOR, EXAMPLE, INSIDE A PORCH, INSIDE THE DOOR, INSIDE A SHED, INSIDE A DELIVERY-CONTAINER

NEVER EVER DROPPED OUTSIDE

IF YOU ARE NOT WILLING TO DO YOUR JOB THEN DONT UNLOAD THE CONSIGNMENT, IN FACT DONT EVEN PUT THE CONSIGNMENT INTO THE DELIVERY-VEHICLE AT ALL, JUST LEAVE THE CONSIGNMENT AT THE DEPOT AND THE DELIVERY-RECIPIENT CAN CONTACT THE SHIPPER TO GET THE SHIPPER TO ENQUIRE WITH, UPS, AS TO WHY, UPS, DRIVERS DONT WANT TO DO THE JOB THAT THEY ARE PAID TO DO, AND WHY UPS AS A COMPANY HAVE FACILITATED AND ENCOURAGED THIS LAZY, MINDLESS, STUPID, CARELESS, EMPLOYEE CULTURE, FROM THE DRIVERS AT THE BOTTOM, TO THE USELESS AND BAD-MANNERED CUSTOMER CARE, LOCATED IN 3RD WORLD COUNTRIES WHOS EMPLOYEES HAVE NO LOCALISED KNOWLEDGE ON WHAT, UPS, OPERATIONS ARE IN ANY COUNTRIES WHERE, UPS, DELIVER

SO, UPS, CUSTOMER CARE ARE NO WISER THAN A DELIVERY-RECIPIENT WHO HAS THE ABILITY TO USE THE CONSIGNMENT TRACKING FEATURE ON THE, UPS, WEBSITE

THESE LARGE MULTINATIONAL COMPANIES ARE SO INEPT AND WASTE MONEY HIRING PEOPLE IN DEVELOPING WORLD COUNTRIES, WHO ARE GIVEN NO ABILITY TO PROVIDE RELEVANT ANSWERS TO THE END-CUSTOMER / CONSIGNMENT RECIPIENT'S QUESTIONS, INSTEAD OFTEN PROVIDING FALSE INFORMATION AS TO WHY THERE IS A DELIVERY EXCEPTION, AND HAVE NO POWER TO CONTACT LOCAL DEPOTS, HUBS, OR DRIVERS, TO GET ACCURATE INFORMATION FOR CUSTOMERS ABOUT THE CUSTOMER'S CONSIGNMENT, AND TO PREVENT BOTCHED DELIVERIES OF CUSTOMERS' CONSIGNMENTS CAUSED BY THE, UPS, DRIVERS' MISCONDUCT

WHAT'S THE POINT IN A COMPANY OPERATING SO PATHETICALLY?

MAY AS WELL NOT HAVE A CUSTOMER CARE AT ALL, SINCE THEY ARE MADE SO USELESS THAT YOU EFFECTIVELY DONT HAVE A CUSTOMER CARE

UPS, IS JUST A SHAM, NO INTEREST IN DOING THEIR JOB, DRIVERS THINK THAT THEIR JOB IS ABOUT DRIVING AROUND A CIRCUIT AND GETTING BACK TO THE DEPOT BEFORE IT CLOSES, THAT'S IT

THE CONSIGNMENTS' SAFE DELIVERY ARE NOT IMPORTANT WHATSOEVER

AND, UNFORTUNATELY THIS IS THE UNIVERSAL BEHAVIOURAL PROBLEM OF ALL THE LARGE COURIER COMPANIES

Delivery has constantly been delayed due to "address information" being required according to the tracking, but there was nowhere on the tracking website to submit this info. Called the helpline which has an awful AI screening service that is near impossible to get through to a human agent, but eventually did get through to someone after about 6 calls. The person was helpful in confirming the info, and said that the parcel would be delivered the next day, however that night i get another email again saying "address info required". Absolutely useless postage service, the address was correct the very first time, we called to confirm it was correct, and now the parcel is delayed even longer for no reason. Clearly UPS have no business operating in Ireland if they cant make sense of Irish addresses and eircodes.

Package hasn't moved in weeks. No way to contact customer service, just a stupid AI that obviously can't help. What do you call a delivery company that don't actually deliver

I have been waiting on a parcel delivery via UPS since 20th December. First delivery update said nobody to accept delivery, I was at home all day and no van delivery came to our house that day.. I contacted them to reconfirm my address which was correct on their system. Today I noticed a van on my drive. I went to front door and van was driving away and no parcel left. I checked security camera and UPS sticker on van window, driver got out of van with a box, looked at his phone, opened side door of van and put the box in the van, got back into drivers seat and drove off without coming anywhere near my front door. I have now emailed UPS again to ask what is going on as i still have no delivery. Total joke of a delivery company.

NEVER EVER AGAIN !!

A parcel is parked in Athens, Greece, for almost a month. Went to their HQ to take it because I needed it, but they said to wait. Still waiting. Claim can not be filled don't know why.

Send my package on the 20 th from Ireland to south africa in December as a gift to my sibling they had to pay and I had to pay as well extra and still it's not released phoned couple of times no answer and non the wiser to when it will be released. There is no customer service. I am feeling let down by the service I paid for.

Unreliable

The worst experience with this crowd. Impossible to track your package with any accuracy or anticipate your delivery. Call center is in India and cannot assist in any meaningful way.

First and last time using UPS.

1Z49F86W6893881983 is my order number apparent I've had my order been attempted to be delivered on the 10th of December and today 31st I've had nothing but trouble trying to get this order I had builders on hold for weeks NO ONE from UPS came near my apartment or rang my bell or either of the phone numbers provided as was in everyday from the 5th since it was said firstly it would be delivered on Friday the 5th or Monday the 8th of December it's now the 31st and no one tried to deliver AGAIN ups do not deal with you only tracking on there app so every time I check which I have emails of each time exception day was that day I would never rely on Wayfair or UPS AGAIN

One word TERRIBLE! package going back and forth between their own depots for weeks. Multiple calls to incompetent operators who assure me every time the issue is fixed. I’ll never use them again

My parcel which was due on 23rd December was held at the facility in Finglas because it had "no Suite number", this is what I was told when I called on the 24th and verified on the parcel tracking systrm. All of the address detail on the shipment was correct including the Eircode. This morning the 29th of December my third call to UPS I am being told that it will deliver before close of business today.
I just checked the tracking and see a new update "delivery re-scheduled due to holiday closures at Finglas" so it is unlikely that it will arrive today. I had a choice of carrier DHL \ UPS. I made a big mistake choosing UPS, save yourself the grief and find an other carrier anyone else but UPS.

Priority delivery paid, received a confirmation package was on for delivery on the 19th December. No arrival! I contacted UPS on the 20th by phone (call centre) who informed me the driver was too busy that day and returned parcels to the depot for redelivery. I offered to collect myself which was declined. I have contacted them everyday, with a standard reply someone would contact me within 2 hours. So missed Christmas morning giving my Child a special gift. I would not do business with any organization that uses UPS as their delivery service again. Cannot lodge an official complaint.