UPS Reviews 

UPS driver lied about 2 delivery attempts, phoned the local office and spoke to a manager who said the driver would text when he was in the area. When I arrived home I found a delivery attempt saying sorry we missed you and they never called lied phoned the shipper and said they will come back; lol it’s a holiday weekend and drivers want to go home, no one is coming and UPS with their 9pm delivery and lying drivers are the worst

If I could give them zero stars, I would. Horrible company, delivery times/dates don't matter, even if you pay for it. Then outsourcing their Customer Service to people you can't understand is criminal. I can see why they just had huge layoffs. If you can, USE ANYONE ELSE! Hundreds of dollars of meat promised to be delivered today is now sitting in a warehouse spoiling because they don't uphold their end, BUT they will charge you out the nose for it!

Once again our package was delivered to the wrong address. Are drivers stupid or just don't care? We're in town. GPS brings one directly to our home. Our house number is on both sides and front inn our mailbox and front of our house visible from the street and yet they consistently leave at some other house in the neighborhood. Typically within 3 homes of ours. If I call UPS the driver always lies and says I'm wrong. This only happened when it's not our regular driver.

Called 1800 number to find out if i could just pickup package or send to another address do to a wildfire has the that town evacuated and roads are closed. Call center employee just said package was on delivery truck and was being delivered. I am sorry but i did kinda lose my temoer and stated well unless your drivers are complete idiots and drive thru police and fire barricades it wasnt going to happen..then i asked if i could just pickup package and of course no. And then asked if i could get ut sent to a address in town where ups facility is and of course no..and on top of that she the ups employee said they would hold package but would charge me money to hold it..and of course i said no send it back to shipper.. english is americas primary language. Should both partys be able to underatand each other..but what a deal. Yes we will hold your package at a price..huh..natural diaster and all you can think about is money when people in that town are losing theyer homes and business,es.. amaxon needs to switch to fed ex..

Terrible, even very sad. This courier company is very lax towards people expecting packages; this review is not about a one-off problem. Never write a review if I only had a single negative experience. If it were possible to give 0 stars, I would have chosen that option. A very sad company.

Worse company on planet earth. Missing parcel and they litrally couldn't care less

This company is a joke! First off they deliver my package to the wrong address apparently they can’t read and look at the numbers on houses. I then put a claim in. I get an email when I’m at work and then 20 minutes later I get another email saying we didn’t hear from you. Your issue has been closed then I try to respond saying no it’s not closed. I still have not gotten a replacement and they closed it again problem is they’re one of the only ones around so they’re practically a monopoly and doesn’t matter how many bad reviews they have, their customer service is nonexistent. You could never get a hold of anybody and honestly they don’t care. Thanks, UPS you’re great. Keep outsourcing your Customer Service to India that that’s really helpful.

It's the worst courier company. They are never on time. The customer service is terrible — it's better talking to a robot. One person goes on holiday and all the deliveries get delayed, which shows they have zero commitment to their clients.

Mouans-Sartoux agency — you have zero respect. Zero.

I don't understand how a company like this can still be the transport provider of choice for some businesses. We should stop using them altogether and let them go bankrupt — that's what they deserve.

I have never received a UPS package go my house. Every single time they say they could not reach me and I have to get it from a pickup location, even when I was at home the whole day.

Get common sense! Took you 4 1/2 months after you were notified of new ownership and different State location. It has been 2 1/2 years since ownership change and no one at UPS billing department know how to remove. Causes major issue. Sent me a $1.00 check for compensation for a $425 package your delivery created. The advice from UPS Purchase insurance that covers your cost when our careless drivers damage your product. No wonder you have such low ratings from customers and high ratings from shareholders. Looks like a company that went woke and hopefully goes broke.

Absolutely shambolic of a delivery company I thought these was suppose to be a good servive. Sent my parcel to Edinburgh that was suppose to go to manchester. All delivery information was correct and they sent it to a different country! Will never use again, reviews speak for themselves. The company should be shut down!

ABSOLUTELY DIABOLICAL I HAVE WAITED ALL DAY FOR MY DELIVERY - JUST NOW I GET AN EMAIL 'DELIVERY ATTEMPTED" NOW MY PARCEL IS DUMPED AT SOME BLOODY STORE. MY BELL WAS NEVER RUNG THERE IS A PORTER IN THE LODGE THEY DIDNT EVEN APPROACH HIM THIS LOT ARE TRULY SHOCKING - THEY CAN SEND MY PARCEL BACK TO THE COMPANY I ORDERED FROM I AND I WILL DEMAND A REFUND CAUSEDD B Y THIS INCOMPETENT BUNCH OF TOTALLY LAZY DRIVERS I HAVE HAD ENOUGH THEY ARE REPUGNAN T.

This is the second time in a couple months my package was left sitting in an ups warehouse. 1st time it was 600. Worth of beef that was bad 3 days later when it arrived this time I ordered 2 same items shipped same time then one left a ups warehouse and made it on time and other sat there now it’s gonna be too late

UPS is TOTAL CRAP.
They knew where I was, as I told them. But they took my parcel to a distant supermarket.
They are A WASTE OF SPACE.
DO NOT BUY FROM COMPANIES THAT USE USP.

Four packages with insurance lost, first one (800-euro 3D printer!) went missing in their system, it had clearly travelled through multiple locations and vanished. We try to do an insurance claim, and they said we are not eligible as we do not have proof of pickup from their diver.... case closed three times on us, the signed slip from the driver is not proof either and thats more than you usually get at pickup. Meanwhile the three other packages were stuck in their warehouse, delivery was meant to be on May 18, its July 2 now and no movement. Fifteen calls, five release forms, 4 escalations, & around twenty emails resulted in nothing. Escalations go nowhere, staff know nothing and cannot help. They tell you to call customs, other departments and then “escalate the case” and then you never hear back. So, they take your money, take the insurance money, and make packages disappear and then claim there is no proof of pickup even though it has travelled through their system. There are scammers more honest than UPS… A disgusting stereotypically villainous American company that should be fined into oblivion and kicked out of Europe.

I sent a package, which cost £80. The next day, I was charged an additional £160 to my card, without notification or consent. I called, and was told I had input the wrong dimensions for my package, but the website is still to date showing my correct dimensions as matching my original quote. The dimensions UPS claim I stated do not correspond to anything, and are clearly wrong. I have been chasing this by phone and email for over a week. Customer services is very polite, but have no ability to actually assist. I am told it is being investigated, but it is clearly a scam to keep hold of my money, which I can't afford to be without for so long. I have spent a lot of time trying to fix this already.

I would like to not give them any stars. My package was crushed on all sides of the box and it says FRAGILE on the outside of the box. Clearly, they don't hire rock scientists.

U p s delivered a package that required my signature. Instead of obtaining my signature, they let somebody walking through the apartment complex sign for my package.

There seems to be absolutely no consideration for the customer. Sometimes the damage is so severe that I honestly cannot imagine how the package was handled. It feels careless and disrespectful, especially when fragile items are involved. I definitely do not recommend them.

UPS lost my package, and dealing with the claims process has been even more frustrating than losing the shipment itself.

After providing receipts and proof of payment, I expected a straightforward reimbursement. Instead, UPS has dragged out the process for weeks, failed to respond to my inquiries, and created unnecessary hurdles at every turn.

To make matters worse, rather than reimbursing me directly—even though I clearly demonstrated what I paid—UPS is forcing the shipper, a small company in Vermont, to complete an extensive EFT enrollment process just to receive the claim payment. The shipper has no additional information to provide and has already fulfilled its obligations by shipping the package. This creates unnecessary work for an uninvolved small business while leaving the customer without reimbursement.

I have still not been reimbursed for the $75 I paid for the lost package, nor has UPS paid the $100 insured value despite having all of the documentation they requested.

Losing a package is disappointing, but it happens. What is unacceptable is a claims process that is slow, unresponsive, and designed in a way that makes it unnecessarily difficult for customers to receive reimbursement. Based on this experience, I have lost confidence in UPS's customer service and claims process and will avoid using UPS whenever possible.