UPRIGHT Reviews 

Made and order middle of January, Today is February 20th, sent numerous emails asking where is my order, not a single reply. The tracking number shows that it is incorrect. Scammers, never shipped my product out and never replied!

Ordered a replacement necklace in December 2025. Received adhesive pads under that order number. Emailed customer service and after two emails finally received a reply. After providing the original order and the packing slip scans was promised a necklace would be shipped. No shipment ever occurred. Multiple follow up emails have received no reply. The Upright Go can be a great benefit to posture but Dario Health and Uprightpose have abysmal customer service.

Ordered 28th of December. Filled in my correct address, paid with PayPal. On the confirmation email it showed "will be shipped to your PayPal address" instead of the address I entered myself.
Sent an email right away. Got 0 response whatsoever.
Terrible customer service.

In the end it seems like they even shipped it to a whole different address which is the street name that i entered myself. Combined with the housenr and postalcode of my PayPal address. What a mess.

Can not recommended it to order here to anyone. Just for the mess and customer service level alone. Cant say much about the product, but based on the other reviews I'm kinda glad it didn't even arrive.

Luckily PayPal has good service and reversed the transaction within a minute. Which makes me feel like im not the only one complaining to PayPal as usually they would give the seller time to respond.

A brilliant idea with mediocre execution. I had no trouble at all with the ordering process to the UK - the gadget arrived within a week both times I ordered one. I wanted a spare. When the device is working, it's great, but it's been made too cheaply - and the bluetooth drops connectivity quite often. I'd much rather have paid twice as much for a version with better electronics. The attempt to get you to buy overpriced sticky patches is also very silly. Microphone stickers work fine and cost a fraction of the price, and surgical tape costs next to nothing. Just charge a modest subscription if you need recurring revenue.

Previously had good response from the Help section via email, but the last few weeks I have sent numerous emails with only 2 responses and then silence. I like the product but recent customer service has been very poor.

Do not buy if you are outside of USA because you pay double the price listed on the website. I asked them and I got this response:

At checkout we show the product price and our own shipping charges, but we do not calculate or collect customs duties, import taxes, or local handling/clearance fees. Those charges are:
Set by your country’s customs and local authorities, and
Collected by the carrier or local postal service, not by Upright.
Because these amounts vary by country and carrier, we can’t reliably show an exact customs figure during the shipping selection process, which is why it doesn’t appear as a line item in your Upright order total. Per our policy, any duties/taxes and customs?related fees for international shipments are the customer’s responsibility.

You can find this explained in more detail in our online terms and policies here:

Shipping / duties & taxes information:
(If applicable) additional policy notes may appear in the FAQ or checkout footer on

Incorrect address despite correct information provided. This was not changed even after immediate feedback and multiple notifications… The package could not be delivered – at least six attempts were made to contact the shipping company… The product was also advertised as suitable for the lower back – this is a lie – support was politely contacted ten times… to this day, no response… extremely poor rating.
Falsche Adresse trotz richtiger Angaben. Diese wurde auch nach sofortiger Rückmeldung und mehrfacher Hinweise nicht geändert…Paket konnte nicht zugestellt werden-es erfolgte mindestens 6 -malige Kontaktaufnahme mit dem Transportunternehmen… Werbung wurde auch für den unteren Rückenbereich gemacht - dies ist eine Lüge- Support wurde 10 mal höflich angeschrieben… bis heute keinerlei Rückmeldung….. mehr als schlechte Bewertung

Their website was designed such that it autofilled using my old address, and there was no order confirmation page! I immediately emailed them to change my delivery address. Nobody responded! They shipped to my old address. There is ZERO customer service. NO reply whatsoever.

I have some doubt about product itself - definitely not bad, but it's not helping with neck posture that much, for back posture it's alright.

But I really don't get bad reviews about delivery. Got mine in two weeks from US to EU. I had to pay import fee, but that's normal.

The product needs to be added 20eur tax before delivery. This was not planned and the customer service does not respond. This site is a fraud. DO NOT BUY FROM THEM.

The product I ordered - wearable sensor - was not delivered .. there was an issue with customs - I contact the company in at least
3 occasions over a 3 week period but they still haven’t responded … very poor customer service .. I don’t know if the device is any good as I never got it

THE UPRIGHT WAS SOLD TO DARIO HEALTH THAT KEEP SEALING IT WITH NO SUPORT. JUST CROOKS

Ordered in January. Never shipped and website isn’t valid. Anyone ever get their money back?

Scam. Never received item. I sent an email and they did respond saying my item should be shipping soon. I emailed back twice, nothing, no response. It has now been almost 4 months.

Scam. Item never shipped. They replied once saying "Typically, standard shipping takes between 7 to 30 business days, depending on your location. If your order was placed on April 11th, it is likely still within the standard delivery window". 3 months later, still nothing and they ghosted me. It seems to be the case for everyone.

I bought a UPRIGHT GO 2 from them and within a month the device is dead! they don't even return my emails for a refund / replacement! Keep away!!!!

Great product when it worked… abysmal customer service! I’m really disappointed bc the device HAD been helping me immensely till it started turning off constantly to the point it’s not usable.

despite the 1 year warranty they claim to offer though, stuck with a broken device. Worst customer service I’ve experienced. Been two weeks now and only replies I could get were copy paste replies that don’t apply. Follow ups are not relied to.

Expected a simple warranty claim and frustrated how poor the CS is - wish I’d checked here first 😕

Ordered the product in December and the sizing was totally wrong. I’ve been waiting for half a year for the replacement they said they’d ship.

Customer service said that my replacement shipment was ‘in the queue’ so I’d have to wait. It’s been probably 2 months since I’ve even gotten an email reply from them.

I’m going to try to request the charge back on my bank.

I have a lot of praise for the Upright wearable and app—the technology is intuitive, gently encouraging, and it genuinely helped me become more aware of my posture. It’s smart and steady, like a calm friend tapping your shoulder when you begin to fold into yourself.

But the lumbar support accessory? Not so much. It arrived vacuum-packed and crumpled, like someone sat on a croissant. It never rebounded into anything remotely supportive, which defeats the entire purpose of back support. A small detail, yes—but for a product centered on alignment and structure, packaging a support cushion like a pancake feels… ironic.

If you’re buying Upright for the wearable, you’ll likely be pleased. But if you’re looking for meaningful lumbar support as part of the experience, I’d suggest holding off or asking them directly how it will be shipped.

I hope Upright listens—not just to our posture, but to our feedback. We’re rooting for them to get it right.