Ubisoft Reviews 1,997

Ubisoft has been extremely frustrating to deal with. Support seems stuck in a loop of generic responses, and despite multiple attempts, issues with broken Ubisoft Connect client remain unresolved. Communication is slow, unhelpful, and leaves you feeling ignored. Overall, a very disappointing experience with the company.

Worst game company with worst games. Thanks for "great" launcher

Constantly logs me out of the Ubisoft account. Customer service is useless. They told me to contact my email provider and clarify the issue with them. I DID ALL THE STEPS, AND MY PROVIDER CONFIRMED THAT EVERYTHING IS FINE WITH THE EMAIL. While the launcher says I'm logged into the wrong account. I've sent in countless tickets and have not gotten any solutions from the Ubisoft support. Over one hundred hours of a game just lost, and no refund. PLEASE, DO NOT USE THIS PIECE OF RUBBISH.

I purchased Far Cry 4, but the game did not run due to an authentication error. Ubisoft customer support was unable to resolve the issue and also refused to issue a refund.

Ubisoft, you’re the most pathetic excuse for a gaming company. Your servers are trash, your games are unplayable half the time, and you still have the audacity to charge people full price plus shove broken “seasons” with garbage loot odds down our throats. You’re not a AAA studio — you’re a cash-grab factory that can’t even keep a game online.

Nobody cares about your excuses anymore. Fix your servers. Fix your loot system. Stop milking players and start delivering a product that actually works. Right now, Ubisoft isn’t a gaming company — it’s a scam with a logo.

Trash produced by one of the dumbest, most incompetent companies in history.

Trash company. Can't even play a game that came out in 2013. Keeps trying to link to it's stupid server. I don't care about my achievements being synced. Just let me play the game. This company won't last more than 10 more years. Sad to say though, use to make great games, but now all their games kind of suck and the good ones can't even be played anymore because of there dumb ubisoft connect BS. This is what happens when you stop letting artist have reign and corporate takes full control. Greedy and crappy company now.

Constantly logs me out. Customer service is a disgrace. While the launcher says I'm logged into the wrong account and suggests the email I should use, customer service says that same email is not in use. I've sent in countless tickets to no avail. Over one hundred hours of a game just lost and no refund. Don't buy ubisoft games.

Worst company ever, borderline scammers. Terrible customer support.

Level of quality: (Please note each section is listed as is).
Games: 10/10 (varying between 8-10)
Support: 0 Reason: the support initiative is is so low i dont think i have to say why Ubisoft is this bad. I cant even get a fix for the Crew Motorfest (windows, steam) just to be able to play the game on my system. I cant get in touch with anyone even on Ubisofts own Discord Server. Ill even vouch on the part where more then 100,000 users on that server cant play MotorFest without a Crash error up on attempting to start the game. Ubisoft, youre nothing but garbage and all you want is money. Wanna sue me? Try it ill have a lawyer waiting.

My identity was stolen and Ubisoft has been the only place who refused to help me with recovery…in fact they refuse to even tell me how to recover my account. They’re aiding and abetting thieves. And I’m not the first one this has happened to nor will I likely be the last…it could be you next that this happens to. I really believe they are unethical and, since they’ve already gotten my money, couldn’t care less.

A horrible company overall of course.
Greedy, out of touch and theeeeeee worst UI i have ever seen in game and outside.

I hope they get what they deserve.

You totally ruined my valhalla and wildlands experience singlehandledly. I hope something bad happens to all of your games in the future and you become hobos

A terrible company.

Not only do they lie, scam and cheat. But they will happely give out our account and personal information andd ddo nothing to help you get it back.

I’ve been dealing with an unresolved technical issue for over a month now after opening a support ticket with Ubisoft. Despite following all instructions and patiently waiting, I still haven’t received any real help or solution. Because of this issue, I can’t play the game I paid for and can’t buy or access the new DLC, which is incredibly frustrating.

What’s worse is the complete lack of transparency or urgency from Ubisoft. No meaningful updates. No clear timeline. Just silence.

At this point, I’m seriously questioning whether Ubisoft has the ability—or even the willingness—to fix the problem. It feels like my money is gone and my issue is being ignored. This is unacceptable for a major gaming company and a terrible way to treat paying customers.

Unless this gets resolved very soon, I will not be buying any future Ubisoft titles, and I will make sure others know what kind of support they can expect if something goes wrong.

Absolutely disappointed.

UBISOFT LET MY ACCOUNT GET HACKED. I got an email saying 2FA has been deactivated on my account by someone at ubisoft and then when i email them saying someone changed my email they say for security reasons they CANT help even though they are the once who let the hacker gain access to my account. I have proof of this and its crazy.

My account was recently hacked, and I sent a support ticket to try and recover my account every time i messaged them they replied me with the exact same copy and pasted message "We have been reviewing your case and we regret to inform you that we are unable to proceed with the investigation, this is due to security concerns, we apologize for any inconvenience caused.

Please note that your case will be closed as the current issue has been resolved." I sent all my details linked to the account phone number, email, old passwords, ect. Replied me with "After looking over the account and the information provided, we aren't able to verify ownership of the account." They take account security so seriously that when u have 2fa on the account you can sign in without it and they believe that the guy with a ip address on the opposite side of the world is the actual owner. Joke of a company

Bought a game
Didn't work
Tried to get it to work - Nope
Tried to refund
"Too late to refund our broken game"

My account got hacked and I couldn't play any of their games because it needed me to sign in with an email I dont recognise, Ubisoft did absolutely nothing to help me and started giving out strikes towards me and siding with the hacker never seen customer support so bad

I got my account hacked.

A few weeks ago I got my account hacked and the hacker changed my recovery email and main email. I showed Ubisoft so much evidence including my purchases from them on steam, me using the Ubisoft connect, AND ME PLAYING THE GAME RS6 SIEGE IN THE LEADERBOARD WITH MY USERNAME. yet, they keep asking for a CD key that doesn't exist for these newer games and THEY HAVE THE FRICKING AUDACITY TO GIVE ME WARNINGS BECAUSE I KEPT ASKING FOR HELP. be like steam.