Up & Running Reviews 

Went for a gait analysis in the Sheffield store Elizabeth was really knowledgable and gave excellent customer service. Thanks

Emma was a great help and her knowledge enabled me to choose a great pair of trainers

I visited Up and Running in Barnet to buy some shoes.

Shop was great, cool and had a good selection.

Gait analysis was very helpful.

Elena and Tom assisted me, they were extremely knowledgeable, attentive and nice people, was a pleasure to be helped by them.

Ended up trying on and running in 10 pairs of shoes until I made my decision aided by their advice.

Thanks 10/10 would recommend

Up and running web site & delivery services are fantastic!

I bought the New Balance SC trainer V3 after having the New Balance SC Elite V5.
Really wish I tried them on the treadmill first as the shoes are completely different & after 5k have them back in the box as their unwearable due to the way the plate is set and the toe box is very different.
A waste of £115.00, would have been a great bargain had they been the same as the Elites, #gutted 🥲

Such a positive experience to look for the right footwear and the staff were so knowledgeable and helpful. Marine at the MK store provided friendly support and gave me with greater insight into what could benefit me as a runner. Definitely a place I will come back to for my next pair of shoes!

Visted the Chester store and was a warm welcome from the start, the lady (I think her name was Charlotte)who served us this morning was fantastic and very patient, would certainly go back there

Sue at the Milton Keynes store was fantastic. Very helpful, didn’t rush me and listened to my feedback on each shoe providing alternative ones to try until I found the perfect pair. Great experience

Richard in the Milton Keynes store was amazing. His patience and expertise helped me identify the right running trainer for me. Thanks Richard!

Excellent service from Sarah at the Chester store. She took the time to understand what I needed and made sure I left with the right trainers, without any pressure. Friendly, knowledgeable and a real credit to the team. I'd highly recommend Up & Running Chester and will definitely be back.

⭐⭐⭐⭐⭐ Absolutely brilliant experience at Up and Running Nottingham!

This was my first time buying running trainers from this shop, and I couldn’t have asked for a better start. I was served by Mark, who was absolutely fantastic from start to finish.

He took the time to properly understand my running style, asked all the right questions, and gave me really helpful, knowledgeable advice – no pushy sales talk at all, just genuine great support. He helped me pick out exactly the right pair of shoes that fit perfectly and feel like they’ll be ideal for how I run.

Such excellent customer service, it made the whole process easy and stress-free. I’ll definitely be coming back here for all my future running gear! Highly recommend 👟

This was my first time buying running trainers from this shop, and I couldn’t have asked for a better start. I was served by Mark, who was absolutely fantastic from start to finish.

He took the time to properly understand my running style, asked all the right questions, and gave me really helpful, knowledgeable advice – no pushy sales talk at all, just genuine great support. He helped me pick out exactly the right pair of shoes that fit perfectly and feel like they’ll be ideal for how I run.

Such excellent customer service, it made the whole process easy and stress-free. I’ll definitely be coming back here for all my future running gear! Highly recommend!

I was served by Rob who was very helpful with my request. I needed some comfy shoes for something that will involve long distance trekking and he knew exactly what I need and provided the correct shoes for me that were super comfy when I tried them. Great knowledge of product and service

I was welcomed by the staff members in the Nottingham store and Mark has been very helpful with helping me choose my first running shoes that were tailored to me after a gait analysis.

My first visit to the Bristol shop today for some trainers for walking and in the gym. Yvette couldn’t have been more helpful, knowledgeable and friendly, assessing my feet then selecting lots of different styles for me to try. There was no rush or pressure to buy. A great experience …and I ended up with some great trainers. Thank you Yvette.

Had a fantastic fitting in store a couple of weeks ago. A lot of time put into fitting and finally got a pair of trainers that don’t give me blisters on the soles of my feet! Big thanks to Sue, who was very knowledgeable and a great help!

I needed trainers with a broad toe box but with arch support and a good heel 'grip' as my feet and L knee are wearing out. Happily the North View shop has Yvette, she listened to my issues, understood the problem and then offered sensible advice. With excellent knowledge and great patience we tried five different trainers from their amazing stock, they even had half-sizes for my size 11s. As an over 70 year old ex-runner, I can now walk in comfort, with appropriate support and feel more confident to walk many miles. Many thanks to Yvette, North View

Fantastic service in Oxford store - thanks Aaron. Great advice and the gait analysis really help drive choice. Thanks!

Excellent service from Ben at your Darlington store, he listened to what I required and brought down a selection to try. I went for good old faithful brooks glycerin 😍

As for customer service this is how it should be done! Sue was TOP!!!! Very patient, full of banter and had good knowledge of the products.

I went to the Leeds branch to have my gait measured and Corrie was amazing! He was very patient and informative which was super helpful. I never felt any pressure from him either with buying the shoes.