unoallavolta.com Reviews 

Still waiting for an order placed three weeks ago. One item out of six shipped. The used to be a good company. Now they are NOT! Will not be ordering again.

100 percent a scam. Ordered something back in July with no follow up email about shipping and no contact after sending 3 emails. When calling customer service I was told the item was sold out with no plans to backfill. It was only then I was refunded. Pretty fishy / borderline illegal to take $130 from someone and hold it without letting them know the product would never arrive.

I requested cancellation of the order before it shipped. Immediately after that request, the order was shipped anyway.

The shipment arrived with a damaged box. One vase arrived defective, and the glasses were not as advertised — they were neither assorted nor consistent with the listing.

A customer service agent told me a return label would be sent, but it never was. When I called back, another agent asked, “What is stopping you from shipping it back?” He refused to provide a return shipping address and insisted that I pay for return shipping, despite the fact that I had already paid for shipping and the return is due to product defects and misrepresentation.

During the call, the agent repeatedly questioned me, refused to assist further, and declined to transfer me to a supervisor. The interaction was unprofessional and obstructive. Based on subsequent research, this appears to be a pattern consistent with other customer reviews.

No way to get off email list No opt out option Get two emails a day Sick of these intrusive emails Cannot block emails This company sucks Thank you for removing me from your email list

I wanted to think that this site was forthright, however after purchasing many orders from this company for Christmas gifts, I was sent a smashed and soiled hat, which I requested to return due to the fact that it was sent to me damaged and what appeared to be previously used. They insisted that I send it back at my own cost without providing me with a shipping label for returns or any reimbursement to send the item back. It would cost me well over $20 to ship this damaged item back to them and not worth my effort or time. Reputable companies stand behind their merchandise and do not ship you damaged soiled merchandise. Products that you get from China actually stand behind their merchandise. So disappointing.

I ordered a jewelery set as a Christmas gift for my wife from Uno Alla Volta on 12/08/2023. I did not receive confirmation of the order until 12/15.

I never received a tracking number, so the week before Christmas I called customer service and was falsely assured it would ship within the next day or so.

They said it was guaranteed to arrive by Christmas. I asked if they could expedite shipment, and was told they could not.

I called customer service again today on 12/26 to cancel the order. After waiting on hold in the #1 cue position for 12 minutes, I was told it was shipped on 12/15 by USPS, but they could not provide a tracking number.

I was told if I did not receive it by 12/30 to call back for a refund, or if I did receive it and return it then it would take 4 to 8 weeks from when they received the item to process a refund.

This represents terrible customer service in failing to honor their guranteed delivery time-frame, being unable to provide a USPS tracking number, and not providing a refund for a lost or late item on a timely basis.

Three weeks for delivery and one to two months for a refund is not accepable.

Although they have many attractive products, this is not a reliable or professional company to do business with for time-critical purchases where delivery is expected or needed in less than 3 weeks and a possible refund will not be forthcoming for one or two months.

Update: Today, on 12/27 I received a tracking number from the USPS showing the item was delivered to their local post office today at 7PM with an estimated delivery date here of January 2nd.

The customer service rep lied about the order being shipped on 12/15, and lied about being unable to cancel an order that had not yet shipped on 12/26.

This is a terrible company to do business with.