Unleashed Software Reviews 1,181

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the onboarding process smooth and efficient. People frequently highlight the exceptional customer service, noting quick response times and the team's dedication to providing effective solutions and personalized support. The overall user experience is described as positive, with many finding the system easy to use and adaptable to their business needs. However, some customers also noted occasional dissatisfaction with support, mentioning instances of slow responses or a complete lack of communication after submitting tickets. A few other people also felt that while the platform itself is good, the customer service could be improved, citing delays in receiving answers to their inquiries.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the support... See more

User experience

Consumers find the user experience to be positive, highlighting the intuitiveness and ease of use of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

Jue Marsden was incredible throughout the entire onboarding experience. She was always available and quick to answer any questions I had. Thanks to her support, we were able to implement Unleashed s... See more

Rated 5 out of 5 stars

Using Unleashed has been a great experience for our business. The setup process was easy to follow, and there was always support available whenever we needed help. Now that we’re fully using it, it... See more

Rated 5 out of 5 stars

We are a growing small business (toy wholesaler) and have spent over 2 years researching/trialling new systems which needed to tick our boxes (easy to use, grow with us, take away most of our manual p... See more

Rated 5 out of 5 stars

Unleashed Support is fantastic. Clear, concise solutions along with follow-up post-troubleshooting really works well and helps our business run smoothly! A big shout out and a special thank you to Sya... See more


Company details

  1. Cloud Computing Service
  2. Business to Business Service
  3. Software Company

Written by the company

Unleashed is a cloud app that gives businesses full visibility and control over their inventory. It solves the problems caused by poorly managed stock — including stockouts, stagnating margins and lost goods — by enabling users to track their goods across suppliers, warehouses, production, customers and sales. Unleashed integrates with a number of platforms in accounting, commerce, CRM and more — meaning it can operate at the heart of any product-based business’s cloud ecosystem.

Enhanced Shopify Integration

Written by the company

New to Unleashed in November 2021
Our latest Shopify integration is available now. Featuring more 2 way information flows, data control and more, it improves the accuracy and speed of your Unleashed-Shopify workflows to make your integration sing. We understand that ecommerce can be an essential part of any business, which is why we're committed to delivering great integrated solutions that best support your business.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ruxandra is wonderful to work with

Ruxandra is wonderful to work with! She is communicative and responsive! She makes sure our needs are met and helps us with anything that arises. She genuinely cares about her job and her clients!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Move to Unleashed.

We've moved to Unleashed from another platform. It has been easy to set up, the onboarding consultant was helpful and knowledgeable.
The support team reply quickly and sort out problems efficiently.
Highly recommended.

13 November 2025
Unprompted review
Rated 3 out of 5 stars

Great inventory management software but expensive

Great inventory management software but very expensive. My biggest regret is the cost I am now lumped with to run Unleashed and its not a full system, you still need add-on's, Their continual up selling is also annoying. Looking for a cheaper all in one solution and will then migrate.

13 November 2025
Unprompted review
Unleashed Software logo

Reply from Unleashed Software

Hi Craig,

Thank you for taking the time to share your thoughts. I’m glad to hear Unleashed has worked well for your inventory management needs, but I’m sorry the overall cost and add-ons have left you feeling frustrated.

We understand that every business has different requirements, and not everyone will need the full suite of optional tools we offer. Our aim is to keep the core system robust while providing add-ons for businesses that need deeper functionality, but we know this can feel like upselling when you're focused on keeping things simple and cost-effective.

If you’re open to it, our team would be happy to talk through your current usage and see whether there’s a more cost-efficient fit for your business before you make any decisions about switching.

Rated 5 out of 5 stars

Radu was my onboarding contact and was…

Radu was my onboarding contact and was amazing and extremely helpful in every way. The software package really lives up to its potential and i would strongly recommend this software for any company requiring inventory software

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Tailored customer service

As an on going project of sorting our procurement I always get the help from my account manager Ruxandra Brezga when needed. This is a tailored experience that is hard to get elsewhere!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Onboarding With Radu

Had a very great experience with Radu who was very helpful in On boarding with Unleashed. Splendid Service and highly recommended :)

1 October 2025
Unprompted review
Rated 5 out of 5 stars

No more spreadsheets!

Launching Unleashed allowed our business to move away from super complicated spreadsheets and onto a single tool for all Supply Chain activities. Access provide a great onboarding experience, they really hold your hand the entire way until Go-Live.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great onboarding experience

Our onboarding experience with Jue Marsden at Unleashed was exceptional from start to finish. Jue went above and beyond to ensure the entire process was smooth, well-organised, and tailored to our specific business needs. She was proactive, incredibly responsive, and explained everything clearly at each step.

Jue quickly understood our operations and offered practical, results-driven advice that made implementation seamless. Her professionalism, patience, and expertise gave us complete confidence in the transition to Unleashed.

10 November 2025
Rated 5 out of 5 stars

Claudiu is always very quick to respond…

Claudiu is always very quick to respond and extremely helpful. If he doesn't know the answer himself straight away then he will always come back after speaking with the Team with a solution to our workflow. Great service! Thank you

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Great team to work with

Jue Marsden was incredible throughout the entire onboarding experience. She was always available and quick to answer any questions I had. Thanks to her support, we were able to implement Unleashed smoothly. Jue demonstrated strong business acumen, easily understood our requirements, and provided practical, effective solutions.

The Unleashed team as a whole, including Josh from Sales, was also fantastic. The demos were clear, sharp, and tailored to our business needs. I would gladly work with this team again.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary service!

Very knowledgeable about her field, gave strong clear and precise instruction to using the software.
Would recommend Charlotte highly!

1 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look