Had a really nice chap called Mikey. To sort out on going issues regarding my water 15th September...He also came to sort it afew month's back.. Customer account technician department..United ut... See more
Company replied
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Review summary
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I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new hous... See more
Company replied
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incred... See more
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✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐ ⭐ Rating: 5/5 Stars Service: Water Utility “I’ve been with this water com... See more
Company replied
Company details
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.7
Excellent
8K reviews
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The resolved the issue professionally
The professionalism, promptness and understanding
20 September 2026
Reply from United Utilities
Thank you for taking the time to share your review with us Omoegbe. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Reply from United Utilities
Thank you for your 5-star review and we really appreciate it. Have a good day, Adam
Fantastic customer service.really…
Fantastic customer service.really helped me out and got a far better raye from them
13 September 2026
Reply from United Utilities
Thank you for taking the time to share your review with us Andrew. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Reply from United Utilities
Thank you for your 5-star review Kathleen, and we really appreciate it. Have a good day, Adam
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
13 September 2026
Reply from United Utilities
Thank you for your 5-star review Samah, and we really appreciate it. Have a good day, Adam
Reply from United Utilities
Thank you for taking the time to share your review with us Nora. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Thank you United Utilities …
I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new house. Everyone else either end contract, or charge to leave as cannot move contract to interim house. Thank you for being one less worry.
20 September 2026
Reply from United Utilities
Morning Chris, we're glad we could make your moving process a little smoother by putting your account on hold. We understand that moving can be a stressful time, and we always aim to provide flexible solutions for our customers. Thank you for sharing your positive experience with us. Take care, Adam
Reply from United Utilities
Thank you for your 5-star review Zakia, and we really appreciate it. Have a good day, Adam
The 2 staff that arrived at my house…
The 2 staff that arrived at my house were very pleasant very helpful checking my manhole and done a excellent job
13 September 2026
Reply from United Utilities
Morning Paul, we're pleased to hear that our staff were pleasant and helpful, and that they did an excellent job. Thank you for your wonderful feedback! Take care, Adam
Zeeshan
Very nice young man Zeeshan on the phone who was very patient with me. Problem solved quickly a polite and helpful young man thankyou.
13 September 2026
Reply from United Utilities
Hello Hilary, thank you for taking the time to share your experience with us, and I will make sure Zeeshan gets to see your comments. Have a good day, Adam
Got things sorted!
Kept us informed by text about how long the problem might last and when it was fixed.
You could improve the service by making it clearer on the website how to contact by phone. It is easier to explain the situation to a person rather than on an online chat. Some things can't be resolved by the scripted online replies by an AI chat bot.
The lady I eventually spoke to was very kind, informative and helpful.
13 September 2026
Reply from United Utilities
Thank you for your feedback. We're glad we kept you informed and that our colleague was able to assist you so effectively. We understand your frustration with the online contact options and appreciate you bringing this to our attention. We are always looking for ways to improve our service. Alex
I was just updating my Priority details…
I was just updating my Priority details and giving my meter reading , and the Lady I spoke to was extremely Polite and helpful
20 September 2026
Reply from United Utilities
Good morning, we're so pleased to hear that our team member was extremely polite and helpful when you updated your Priority details and gave your meter reading. Thank you for sharing your positive experience! Take care, Adam
Very helpful polite lady on phone
20 September 2026
Reply from United Utilities
Thank you for your 5-star review Joan, and we really appreciate it. Have a good day, Adam
Your staff and customers service was…
Your staff and customers service was excellent, and service has always been very good.
20 September 2026
Reply from United Utilities
Thank you for taking the time to share your review with us. We’re here to help if you need anything else in the meantime. Have a good day, Adam
This is my opinion of the service given
20 September 2026
Reply from United Utilities
Thank you for your 5-star review Collette, and we really appreciate it. Have a good day, Adam
After 3 appointments made by yourselves…
After 3 appointments made by yourselves to read my meter, the engineer never turned for any of them. I am still waiting! Rosalyn Harris
12 September 2026
Reply from United Utilities
Hi Rosalyn, I am sorry to see this. If you use social media, could you send us a private message on Facebook, X or Instagram so we can look into this for you? Alex
ALWAYS VERY HELPFULL
18 September 2026
Reply from United Utilities
Thank you for your 5-star review and we really appreciate it. Have a good day, Adam
Reply from United Utilities
Hi there, we're so glad to hear our guidance and advice were helpful for you. We truly appreciate your kind words. Have a good day, Adam
Very helpful lads tried their best to…
Very helpful lads tried their best to make everything easier under difficult working environments.
12 September 2026
Reply from United Utilities
Morning Joan, we're pleased to hear that our team members were helpful and went above and beyond to assist you, even in challenging circumstances. Thank you for your kind words! Take care, Adam
Reply from United Utilities
Morning Patricia, we're happy to hear that our advisor's knowledge and experience were helpful. We appreciate your feedback. Take care, Adam
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