Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more
I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more
I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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It's been more than two weeks since I…
Tok a little bit of time but, I got everything
23 November 2025
Excellent customer service
The employees I spoke with were courteous, understanding & helpful. The questions they asked were meaningful & helpful to my own process.
21 November 2025
Reply from UnitedSupportAnimals
Hi there,
Thank you for your review. I checked your order, and you did purchase the letter, so you absolutely should have received it. If it didn’t arrive in your inbox, it may have gone to spam or been blocked by your email provider.
I’ve already requested that your letter be re-sent immediately, and we’re happy to email it to an alternate address as well.
Please contact us at 800-918-3151 or support@unitedsupportanimals.org
so we can get it to you right away.
We want to make sure you receive everything you paid for — thank you for giving us the chance to fix this.
If I could give more than 5 stars, I would.
Great customer service, and they made this process easy.
4 November 2025
Everyone that I spoke with concerning…
Everyone that I spoke with concerning my letter were Wonderful. The Psychologist was very kind and helpful, and I also spoke to a Manager who was Great!! Thank you so very much. Anne Page :) :)
7 November 2025
The experience made the process easy…
The experience made the process easy and comforting.
2 November 2025
Knowing there’s a team of individuals…
Knowing there’s a team of individuals willing and capable of protecting people rights to have their pets
Thank you 🙏 for your help!!
7 November 2025
Unprofessional therapist and late delivery of ESA letter
The contracted therapist was impatient and irritable in his emails, & got offended when I addressed him in writing as Mr. rather than Dr. despite not clearly indicating his title in his email signatures. The ESA letter was only received several weeks later when I reached out asking for it, at which point they finally sent it, but claimed it had been previously sent on the day of the eval, even though I received no such email on the day they claimed to have sent it.
2 November 2025
Reply from UnitedSupportAnimals
Hi,
Thank you for sharing this, and I’m truly sorry for the experience you had. That’s not the level of professionalism or communication we expect from any contracted therapist. I apologize for any confusion about the therapist’s title and for the tone you felt in those messages. We will address this directly with that provider.
Regarding the delay with your ESA letter, I apologize for the frustration. The therapist noted it was sent on the day of the evaluation, but it’s clear you never received it. Sometimes emails land in spam or fail to send properly, but that’s still on us to ensure you get your documents promptly.
I’m glad you now have the letter, and I want you to know we are here to help with anything else you need. If you ever have concerns, questions, or need a new provider going forward, please let me know and I’ll take care of it right away.
Thank you again for bringing this to our attention.
Did not receive my support letter
Hello, I renewed my United support letter probably close to a month ago and did not receive it after I paid $89
16 October 2025
Love the service
6 November 2025
How acomodating and compassionate you are!
The efficiency and ease of renewing my application
31 October 2025
Your availability and assistance with…
Your availability and assistance with our loved pets.
Forever thankful
29 October 2025
Thank you for all your assistance
Thank you for all your assistance. It was a very smooth process.
29 October 2025
I was pleasantly surprised by how…
I was pleasantly surprised by how quickly and easily everything was handled. The form was straightforward, and after a brief phone conversation, we received approval almost immediately. So grateful to have my dog certified through this excellent service!
22 October 2025
Unprompted review
The certification process was…
The certification process was straightforward and efficient. After submitting the form and a brief phone call, I received prompt approval. Thank you for making it so simple to certify my awesome dog—I truly appreciate your excellent service.
13 September 2025
Unprompted review
Great customer service.
29 October 2025
Superb customer service
The manager ben help me extremely I had made a mistake on my order and was afraid that I would have to reorder and pay again but he reassured me that he would take care of it and he did I am so grateful for how you guys treat your customers keep up the good work
27 October 2025
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