The sales team where fine and the gentleman who came to measure was nice. Unfortunately the sales team have a different approach to fitting than the fitting team. The flooring was fitted without any m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
UC&B fitters contacted me the evening to before and asked could they turn up a certain time the following morning? Very polite. The fitters were at my home at the time mentioned. Very polite and profe... See more
Company replied
Great staff at our local store . Were extremely helpful with advice on choosing stair carpet and offered a free measuring service . Josh at the shop was very helpful. Fitters were running late on th... See more
Company replied
The staff are always really helpful and friendly. You never feel like they're hard selling, they just want to help customers fulfill their needs. We've been going here for years now as we have to chan... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
10 Pentre Felin, LL13 7NB, Wrexham, United Kingdom
- 01978 366711
4.5
Excellent
70 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed
The sales team where fine and the gentleman who came to measure was nice. Unfortunately the sales team have a different approach to fitting than the fitting team. The flooring was fitted without any major problems although there was a lot of waste. Door plates ordered I feel where incorrect as they did not stick to flooring as advise the would. The fitters have been out to refit door plates however 2 weeks later these plates have once more come away.
5 May 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Good afternoon, thank you for taking the time to leave a review.
We're pleased to hear that you had a positive instore experience when visiting our Wrexham Store. However we're sorry to hear that your experience with the independent fitters did not meet your expectations. We would like the opportunity to look into this further, please contact our Wrexham store directly or email customerservice@unitedcarpets.co.uk with your details and a member of our team will be in touch.
Kind Regards
The United Team
The guys where very quick and friendly…
The guys where very quick and friendly cleared away carpet pieces had them a few times will recommend them.
8 April 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hello Louise, thank you for taking the time to leave a review.
Its a pleasure to hear that our Wrexham store could make your experience with us a positive one.
Thank you so much for the recommendation. Take care.
Good quality flooring
Good quality flooring. The fitters were great, really friendly and did a good job.
24 April 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hello Alison, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Wrexham store.
Thank you so much for the recommendation. Take care.
We had purchased new furniture for the…
We had purchased new furniture for the house, and it was being delivered 8 days later, but we had forgotten to order new carpet United Carpet’s was our 1st call great range of carpet and under lay, they laid the new carpet 2 days before the furniture arrived, great job and the carpet is great.
6 March 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi, thank you for taking the time to leave a review.
We're so pleased that our Wrexham store could meet your expectations and provide you with an great service throughout. Its a pleasure to hear that you're happy with the finished results.
We hope to assist you again in the future. Take care
The sub contractors left to toilet seat…
The sub contractors left to toilet seat covered in urine and put the lid down .nobody had been in the property from when the carpet was fitted.the property was put up for sale and the estate agent contacted me to tell me.about the urine covered toilet bseat after the potential buyer lifted up the toilet lid
5 May 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Good afternoon Barry, thank you for taking the time to leave feedback.
We are very sorry to hear about your experience and completely understand your frustration. This is not the standard of workmanship or professionalism we expect from our independent fitters. We take matters like this extremely seriously and will be addressing it directly with the team involved to ensure it does not happen again.
Thank you for bringing this to our attention.
Kind Regards
The United team
The lead time was good
The lead time was good, the carpet is just what we wanted and the fitters did a great job
13 April 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Dear Mr and Mrs Robinson,
Thank you for taking the time to leave us your feedback and for shopping with United Carpets and Beds.
We hope to see you again soon for your next project.
Regards
United Carpets and Beds
happy experience
as a returnable customer of united carpetsi e returned today and was really impressed how well you g josh has come along what a great credit to united carpets he will be in the future ,its great to see a company like your selfs taking young lads on and training them up ,i certainly will be sending more of my customers here to see the team as iam self employed and like to see youngsters doing well yours sincerely mr l booth
15 April 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Lee, thank you for taking the time to share your experience.
We're so pleased that our Wrexham store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for your kind words and recommendation. Take care.
Always use this company
Always use this company. Great staff in store & great fitters. Great quality carpets.
9 April 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Vicki, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Wrexham store.
Thank you so much for the recommendation. Take care.
Reply from United Carpets & Beds - Wrexham
Good afternoon Lynne, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Wrexham store.
Thank you so much for the recommendation. Take care.
Carpet and vinyl fitted a few days before Christmas
Excellent service in the shop and from the fitters, very polite, friendly and professional all sorted just a few days before Christmas placed an order in the shop on the Saturday before Christmas and they fitted carpets and vinyl on Tuesday before Christmas. Many Thanks Linda , Wrexham
20 December 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hello Linda, thank you for taking the time to leave our Wrexham store a review.
Its such a pleasure to hear that the team was able to meet your expectations and provide you with an excellent service.
We hope to have the opportunity to assist you again in the future. Have a wonderful day.
Friendly and professional fitters
26 January 2026
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Derek, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Wrexham store.
Thank you again for the recommendation. Take care.
Stairs, landing & bedroom carpets
Really helpful in store, fast delivery and really pleased with fitting. We are really happy with our new carpets. Thank you
16 December 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Susan, thank you for taking the time to leave a review.
Its great to hear that our Wrexham store could meet your expectations and provide you with a 5 star service with fast delivery and help in store. We're so glad that you're happy with the finished results.
Thank you again for the recommendation. Take care.
Excellent service from start to finish
Nice and very polite sales team and fitting service would recommend united carpets Wrexham to friends and family
2 October 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Malcolm, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Wrexham store.
Thank you again for the recommendation. Take care.
Brilliant experience…
I cannot rate the whole experience highly enough.
From the customer service in the store from Emma, to the quality of the carpet for the dining room and the quality and design of the vinyl for the hallway, downstairs toilet and kitchen. It has transformed the space.
The guys that fitted the whole lot were just brilliant.
Clean and tidy, very professional and quick too.
They didn’t stop.
I can honestly say that they were the best.
The precision measuring, cutting and finishing of the vinyl and carpet was superb.
I would highly recommend this team and cannot praise them enough.
Thank you United carpets, from two very happy customers.
Ps my husband is very hard to please and he was amazed by the precision of the team. 👍
13 November 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Karen, thank you for taking the time to leave feedback.
We're so pleased that our Wrexham store could meet your expectations and provide you with a brilliant experience from start to finish.
We're so pleased that you're happy with the finished results. Thank you again for the recommendation.
Start to finish -excellent!
Great experience whilst in the shop with expert advice provided on the best carpet to meet our needs. Fitting team were excellent providing a first class install.
11 November 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Tim, thank you for taking the time to leave feedback.
We're so pleased that our Wrexham store could meet your expectations and provide you with a great experience and the fitting team was excellent.
Thank you again for the recommendation. Take care.
Great carpets ..lovely sociable…
Great carpets ..lovely sociable staff..Wouldn't go anywhere else ...Highly recommend 👌
5 November 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hello Gail, thank you for sharing how our Wrexham store did.
Its a pleasure to hear that the team could make your experience such a positve one and you're happy with your new carpets.
Thank you again for the recommendation. Take care.
Excellent all round
Excellent all round, no hassle in the shop but available when needed, competitive pricing, recommend carpet fitter who turns up on time and does a great job.
3 November 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Martyn, thank you for taking the time to leave a review.
We're so pleased to hear that our Wrexham store could meet your expectations and provide you with an excellent service all round.
Thank you again for the recommendation, take care.
Great job!
UC&B fitters contacted me the evening to before and asked could they turn up a certain time the following morning? Very polite. The fitters were at my home at the time mentioned. Very polite and professional. The job was done in less than a hour. The carpet looked lovely. Very impressed. So much so I'm going back to the store next year to sort out two further rooms Definitely recommended. :-)
19 November 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Shelley, thank you for taking the time to leave a review.
We're so pleased to hear that our Wrexham store could meet your expectations and provide you with a great service.
Thank you again for the recommendation, take care.
Absolutely fantastic from start to…
Absolutely fantastic from start to finish. I have been replacing the carpets in my home room by room the staff in store and the fitters are just amazing. Nothing is too much trouble and so helpful. Would highly recommend
24 November 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Emma, thank you for taking the time to leave such positive feedback.
Its great to hear that our Wrexham store could provide you with a fantastic service from start to finish, and nothing was too much trouble for the fitters.
We hope that you love your new carpets, and we hope to assist you with any future projects.
Great value and great service from the…
Great value and great service from the staff instore to the carpet fitters
28 November 2025
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi, thank you for taking the time to leave our Wrexham store a review.
Its great to hear that the store could make your experience with us a positive one from start to finish.
We hope to assist you again in the future, take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.