Exceptional customer service. Friendly, welcoming staff. Informative about all their products. Mrs Arif, gave good advice and wasn’t pushy, allowed us time to look around comfortably and choose my ca... See more
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See what reviewers are saying
Celia & team at the Stechford branch are absolutely brilliant at assisting you with whatever flooring type you need from start to finish. From the point of first stepping through the door, you're ass... See more
Company replied
We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
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Fitted our house out when we moved in a few years ago, all carpets still going strong, replacing as needed- United Carpets just fitted our daughter's bedroom carpet, good price, expert fitting, top se... See more
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Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
166-172 Station Road, B33 8BT, Birmingham, United Kingdom
- 0121 785 1444
4.5
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and price
Great service and price, gentleman did forget to add one room onto quote but we still went ahead with that order after re quote
9 July 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tia, thank you for leaving feedback.
We're so glad our Stechford store could provide you with a great service with a great price.
We hope to assist you again in the future, have a wonderful day.
Great service from cilia in store when…
Great service from cilia in store when choosing our carpet and fitters very friendly and professional great service all round
18 July 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Michael, thank you for sharing how our Stechford store did.
We're so glad the team could provide you with a great all round service, and help you find the right carpet for you and your home.
We hope to get the opportunity to assist you with any projects in the future, have a wonderful day.
Reliable honest company
Reliable honest company. Helpful surveyor when measuring carpet. Fitters very helpful and moved furniture for me. No fuss or be quibble. Store has plenty of variety and helpful advice.
Have used this company and made recommendations over the last 15 years. Top notch!
11 July 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hello, thank you for taking the time to leave us a review.
Its great to hear that our Stechford store was able to meet your expectations and provide you with a 5 star service.
Thanks again for the recommendation, we look forward to assisting you again soon.
As always great service
As always great service, good price and pleasant experienced staff
19 June 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Jayne, thank you for sharing how our Stechford store did.
We're so pleased that they could provide you with a great experience with a good price and experienced staff.
We hope to assist you again in the future, have a fantastic day.
Excellent Service
Excellent Service
The flooring the company provided was excellent value for the price charged. Their fitting service was fast and efficient. Would definately use this company again.
6 June 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Lynda, thank you for sharing how our Stechford store did!
Its great to hear that they could provide you with an excellent service that was fast and efficient.
We look forward to helping you on your next project, have a fantastic day!
It was reasonable
It was reasonable. Staff was approachable and accommodating all around good service
23 April 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Orlene, thank you for taking the time to leave us feedback.
We're so pleased that our Stechford store could provide you with a positive in store experience.
We hope to assist you again in the future, take care!
Stairs/landing/bedroom carpets
The lady that served us in store was so lovely! Makes you want to shop there.
Price was decent 👌🏼
Fitting decent 👌🏼
Will buy again when I do the next two bedrooms.
25 April 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Thanks for taking the time to leave your kind comments regarding your experience in our Stechford store. Its always nice to hear from a happy customer and your feedback is appreciated.
Team was amazing sent some one out same…
Team was amazing sent some one out same day to measure up I went picked what I wanted when delivered the team that came to fit my flooring were just very polite and cleaned up after am 100% happy with the completed job all round. Would definitely recommend United carpets.
5 April 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Karen, thank you for taking the time to leave such a kind review!
We're so glad that our Stechford store could meet your expectations and provide you with an amazing 5 star service.
Thanks again for the recommendation, We hope to assist you on your next project, take care!
The carpet is great quality
The carpet is great quality, feels great under the foot, the woman who helped me pick out my carpet was very helpful, will definitely buy again
7 April 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tom, thank you for taking the time to share how our Stechford store did!
Its great to hear that the store could provide you with such a positive service.
We hope that you love your new carpet and we look forward to assisting you again in the future, have a fantastic day!
Super Team…
From start to finish a fabulous experience,excellent job on my fitted carpet,celia and her team are the best in the business, knowledgeable, polite, helpful
19 April 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Nigel, thank you for taking the time to leave us feedback!
We're so glad that our Stechford store could provide you with such a fabulous experience from start to finish.
We hope we get the opportunity to assist you again in the future, have a fantastic day!
Would recommend
Came to measure up, very helpful in store, fitting booked on convenient date, fitters worked fast and did a great job
20 March 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Victoria, thank you for taking the time to leave us a review!
We're so pleased that our Stechford store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care!
Extremely proffesional
Firstly upon my visit to the shop it was the professionalism of the staff. They were attentive without being intrusive, very polite, patient and best of all friendly. I wasn't sure exactly what I wanted as there was such an excellent choice, but with the managers guidance we agreed on a final choice. This was followed by a visit to measure up and ensure I was happy with everything and finally the day of fitting.
I would personally like to thank Managers Cesali and her lovely husband also Don for measuring and arranging the fitters Wyheed and Nassum. All in all a really great experience and I would certainly shop here again.
Dee Dee
7 February 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Dottie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and use our free measure and estimate service to get the perfect fit.
All the team look forward to assisting you again with your next project.
United Carpets & Beds Stechford
Wonderful staff really helpful
Wonderful staff really helpful, came out to measure which really helped. Really quick fitting. Great value and service
7 February 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hello Lynne, thank you for sharing how our Stechford store did!
Its great to hear that they could provide you with a quick and efficient service.
Thanks again for the 5 stars, and we hope to assist you again in the future, take care!
Great Value and Service
Celia & the team Thank You!
I recently purchased and had my carpets fitted by United Carpets (Stechford) and I couldn’t be more pleased with the service. From start to finish, the process was smooth and professional. The team was punctual, friendly, and highly skilled, ensuring the carpet was laid perfectly with great attention to detail.
The quality and value of the carpet and underlay was excellent, and they took the time to properly prepare the floor before fitting, ensuring a flawless finish. They also cleaned up after themselves, leaving no mess behind.
The pricing was competitive, and the customer service throughout was fantastic. I would highly recommend (UC Stechford) to anyone looking for a reliable and professional carpet fitting service.
3 March 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hello Alan, thank you for taking the time to leave us such a positive review!
We're so pleased to hear that our Stechford store could exceed your expectations and provide you with smooth and professional service. Its great to hear that the fitters also did a flawless job with fitting your carpet, and left no mess behind.
We hope that you love your new carpet, and we hope to assist you again soon, have a brilliant afternoon!
Arrived on time
Arrived on time. Lino fitted quickly . Flooring looks great. No mess left behind. We had carpet fitted years ago and it lasted so long! . We would recommend this company to friends and relatives.
15 March 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hello Mr Jones, thank you for taking the time to leave us a review!
We're so pleased to hear that our Stechford store and independent fitter could provide you with a 5 star service.
Thanks again for the recommendation, we hope to see you again in the future!
The team are very helpful
The team are very helpful. Leave you to roam and are on hand if you need support. 💯 recommend
25 February 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Julie, thank you for taking the time to share how our Stechford store did!
Its great to hear that you received such a positive instore experience.
Thanks again for the recommendation, we hope to see you again in the future!
FIRST AND LAST TIME!!!
This was the first time and will be the last time!! we went to United carpets and received a very bad service… got the wrong colour fitted.. would have had the whole house carpet fitted but with this error changed our mind. Thank God!! Customer service unprofessional was very rude. Instead of reimbursing the full amount offered 50% discount?! caused inconvenience! Terrible service will definitely not be coming back to those store!!
3 February 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience. If you have any further information please email customerservice@unitedcarpets.net
Kind regards
The United Team
Really pleased with our new carpet and…
Really pleased with our new carpet and the customer service throughout. Very kindly made us some rugs of the extra carpet without us requesting, and gave us extras such as some of the thresholds with no extra charge. Would happily use them again, and have recommended to family.
18 February 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hello, thank you for taking the time to leave us a review!
We're so pleased that our Stechford store could exceed your expectations and provide you with such a positive service.
We look forward to your next visit with us, have a fantastic evening!
From ordering to fitting first class
From ordering to fitting first class
6 February 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Carol, thank you for taking the time to leave us a review!
Its great to hear that our Stechford store could provide you with such a positive service from star to finish.
We hope to see you again in the future, take care!
AMAZING 🤩
This company constantly goes above and beyond to help their customers with any problems they have … I can’t recommend them highly enough.. first class, professional service from the kindest people you could ever wish to meet .
21 February 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Laura, thank you for taking the time to leave us a review!
We're so pleased that our Stechford store could exceed your expectations and provide you with a first class professional service.
We look forward to your next visit with us, all the best!
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