Went into store to order, sales people where helpful, glad we did because they look different in person some... Ended up getting the top level underlay and a mid range carpet. Fit the week after... See more
Company replied
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Great guys got to work straight away worked hard and did a fantastic job also left me large off cut which i can help a friend out with for her small box room friendly and my grandaighter loves her tra... See more
Company replied
Really great service quick reply’s when querying and brilliant job highly recommend
Ordered carpets from UC&B at a great price and were flexible letting us do rooms separately on different days so as to be able to move our furniture around which was great. Fitting was top notch and w... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
34 Parr Street, WA9 1JZ, Saint Helens, United Kingdom
- 01744 732709
4.6
Excellent
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from United Carpets & Beds - St Helens
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Carpets nice but fitting dissapointing
Very happy with the carpets less happy with the fitters carpet fitted well but bits left all over new carpet and door left off hinges and leaning up against the wall then left without explaining why this was. I rang to find out why but the person who answered was very flippant and offhand.
24 June 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Kelvin,
Thankyou for taking time to leave us a review.
We are happy to hear that you love your new carpets. In regards to your fitting experience with our independent fitters we are disappointed to hear that they did not deliver a high level of customer service that we strive to achieve.
If you have any further information please email us at aftersales@unitedcarpets.net.
Once again, thankyou for taking time to leave us a review.
The United Team
Reply from United Carpets & Beds - St Helens
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service from the team as well as our independent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Would highly recommend this company
Would highly recommend this company, from start to finish they were brilliant. Great customer service, great carpet and brilliant fitters
10 June 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Susan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Not the best service
First of all when we purchased the flooring in the shop we advised the current state of the existing floor and was advised that thick Lino would be fine without underlay.
The fitter went to fit the flooring and wouldn’t do it, we spoke to the shop assistant again a reiterated the initial conversation and had to arrange for the fitter to go back the following week, this was cancelled twice last minute and rearranged, each time messing our tenant around who had book days of work to wait for the fitter each time.
29 May 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Zara,
Thankyou for taking time to leave us a review.
I have spoken to the store manager at United Carpets & Beds St Helens who have advised that the service you received from our independent fitters was not up to our usual high standard.
If you email us at aftersales@unitedcarpets.net with any further information we can escalate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
The 2 lads that came were fantastic and…
The 2 lads that came were fantastic and very friendly would recommend united carpets to everyone
17 April 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Jacquie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great delivery experience and that you would recommend us!
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds St Helens
Not very happy with the carpet not…
Not very happy with the carpet not worth the money and the fitting is aufull fraying at the sides of the stairs not happy paying over 500 pound for this
10 June 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Thomas,
Thankyou for leaving us a review.
We are disappointed to hear that you are unhappy with your new carpet.
If you email us at aftersales@unitedcarpets.net we will be able to escalate this further.
Kind regards
United Carpets & Beds St Helens
Reply from United Carpets & Beds - St Helens
Hi Jacqueline,
Thankyou for leaving us a 5 star review.
We are happy to hear you received excellent service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Reply from United Carpets & Beds - St Helens
Hi Sue,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds St Helens
Great deal on quality carpets
Friendly staff gave good, practical advice about the carpets and underlay. Price was keen and I felt I got a good deal twice within a month for two separate carpets. Fitters were on time, quick and professional. Very satisfied all round.
3 May 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Stephen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets and get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Reply from United Carpets & Beds - St Helens
Hi Debbie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Friendly and helpful staff
Friendly and helpful staff, delivered and fitted, very happy, will definitely be going back, price is good and quality of the carpet is very good
31 March 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Janet,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to get you a great carpet at a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Hi Iv tried getting in touch since my…
Hi Iv tried getting in touch since my carpet was fitted the bathroom silver plate has come off already and feels like lumps on the stairs
29 February 2024
Unprompted review
Good reliable service only thing was I…
Good reliable service only thing was I had to trace my delivery details for when it was being delivered so I would have given a five star If I didn't had to trace it up.
6 February 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Thanks for the review and for your kind feedback.
Thanks -
United Carpets and Beds
Brilliant service lovely carpets only…
Brilliant service lovely carpets only took a week from ordering to come and fit
26 January 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Thanks for the 5 star review and for shopping with United Carpets and Beds.
We look forward to seeing you again soon.
Excellent service and very helpful
Had a problem with my vinyl that was fitted last year. The manager from the St Helen’s store came out and assured me it would be sorted.He sent a fitter to have a look and he said it would be better to replace it which they are in the process of doing so
I am really pleased with this company and would recommend it to anyone who is looking to replace their Carpet or vinyl
8 March 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear the team at United Carpets & Beds St Helens was able to rectify any problems with your vinyl with the team going above and beyond to replace it. The team will be delighted that you would recommend us and look forward to assisting you again with future projects.
All the best,
United Carpets & Beds St Helens
Excellent service
Excellent service, clean and tidy, very happy with the results
4 March 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience and love your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Staff in store very helpful & fitters…
Staff in store very helpful & fitters were really good.
14 February 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Reply from United Carpets & Beds - St Helens
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Knowledgeable and pleasant
The assistant in the shop was knowledgeable and helpful.
The carpet fitter was pleasant and fast.
I’m very pleased with how the carpet looks now it is fine in the room.
30 January 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Gillian,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team and they will be delighted to hear that you love your new carpet!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
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