United carpets is the only place we use for carpets, front of house customer service, quality/ price are all excellent. The fitting lads always do a great job and respect our property. We wouldn’t go... See more
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Luke was really helpful in finding me an inexpensive temporary floor covering until we're ready to do a full carpet fit. Nice to see someone helping with the small purchases, not just the large.
Company replied
Fabulous service from Luke at the Pontefract store. Great choice of vinyl,( needed some for my bathroom ) good quality at a very competitive price. Had the vinyl fitted via the store all done within... See more
Company replied
Luke at Pontefract was absolutely fantastic, so, so helpful! I even needed some underlay because one of our cats has urinated on one of our new carpets and have gave me a more than generous amount com... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
249 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
United carpets is the only place we use…
United carpets is the only place we use for carpets, front of house customer service, quality/ price are all excellent. The fitting lads always do a great job and respect our property. We wouldn’t go anywhere else! Thanks again!
19 May 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jane, thank you for taking the time to leave a review.
We're so pleased that our Pontefract store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future. Take care!
Very disappointed with the appearance…
Very disappointed with the appearance of my stair carpet due to the fact inferior underlay used under a Wilton carpet wasn’t cheap what I was charged and was told if I wanted a thicker underlay I would have been charged more the excuse was my floorboards well I’ve had the same floorboards for 28years and never ever have they shown through a carpet needless to say I won’t be using them again
14 May 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Good afternoon Pauline, thank you for taking the time to leave a review.
We’re sorry to hear you are disappointed with the appearance of your stair carpet. Customer satisfaction is very important to us, and we are disappointed to hear you would not use us again. We would like the opportunity to investigate this further, please contact our Pontefract store directly or alternately email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Great Carpets
When buying the carpets there was plenty of choice they were good price and were expertly fit.
29 April 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Jeanette, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. Take care.
The man in shop was very helpful polite…
The man in shop was very helpful polite and patient got my order done within days and the fitters turned up on time was very polite and respectful
9 April 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jayne, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. Take care.
Ensure their size and quote is correct
The carpet and underlay are good.
I gave the correct size in the shop.
They sent a fitter to measure, he said the size was wrong. I showed him the size I had given, this was correct.
I was charged over another £100 more.
I will not go back for anything else.
They have done this to a number of people I have spoken to.
Not good business
27 March 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi, thank you for your feedback.
We’re pleased to hear you are happy with the carpet and underlay, however we’re very sorry to hear about your experience regarding the measurements and additional charges.
We understand how frustrating this must have been, especially when you had already provided the correct sizes. Customer satisfaction is very important to us and we take comments like this seriously. We appreciate you bringing this to our attention and will ensure your feedback is reviewed with the team.
Kind Regards
The United Team
Screw under Lino
We had near enough full house spent around £1300 and now the bathroom Lino has been pierced by a screw under neath the Lino is now pierced as it’s been glued down
14 April 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Good afternoon Jane, thank you for taking the time to leave feedback.
We’re very sorry to hear that this has happened. We would like the opportunity to look into this further. Please email customerservice@unitedcarpets.co.uk or alternatively contact the store directly so we look into finding a resolution.
Kind Regards
The United Team
Very Helpful
Luke was really helpful in finding me an inexpensive temporary floor covering until we're ready to do a full carpet fit. Nice to see someone helping with the small purchases, not just the large.
29 April 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi, thank you so much for taking the time to share your experience.
Its great to hear that our Pontefract team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future!
Top quality and choice at a good price
Great selection top quality great service, very helpful staff went out of there way to help me choose a bed ,Fully recomend 100%
9 April 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Thank you for your kind feedback and for the 5 stars!
Kind Regards
The team at United Carpets and Beds
Great all round service at the Pontefract store.
Fabulous service from Luke at the Pontefract store. Great choice of vinyl,( needed some for my bathroom ) good quality at a very competitive price. Had the vinyl fitted via the store all done within a week. Fitter very polite and did a really nice job. Highly recommend the Pontefract store. 🫶
20 March 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Thank you for taking the time to review your experience with us and for the 5 stars!
We hope to see you again soon for your next project.
Brilliant
Luke from Pontefract store was amazing. Brilliant customer service skills. Delivery was fast and the delivery guys were Brilliant too. I
Would recommend this shop!
18 March 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Stacey, thank you for taking the time to leave a review.
Its a pleasure to hear that you're pleased with the service that you received from our Pontefract store and the delivery team.
Thank you so much for the recommendation. Take care.
Excellent customer service
Staff in shop,very helpful friendly and could deliver when I needed carpet, fitters were on time quick to lay carpet and left no rubbish apart from carpet bits
7 February 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Vikki, thank you for taking the time to leave a review.
Its great to hear that our Pontefract store was able to meet your expectations and provide you with an excellent service. We're so pleased that you're happy with the finished results.
Thank you again for the recommendation. Take care.
Very knowledgeable staff
Very knowledgeable staff, warm & friendly, everything done at ease.
Carpet fitters remembered us from our last fitting and were super friendly! Defo be using again !!
10 March 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Lesley, thank you for taking the time to leave a review.
We're so glad that our Pontefract store was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again soon. Take care.
Fabulous customer service
Fabulous customer service, from initial enquiries to final fitting, good value too!
4 March 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Dave, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you received from our Pontefract store.
Thank you again for your recommendation. Take care.
One word. Superb!!!
They all went out of their way to give me exactly the product & service I wanted.
Absolutely tol marks to all.
I would recommend.them to anyone.
18 February 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Graham, thank you for taking the time to share your experience with us.
Its such a pleasure to hear that our Pontefract store was able to go above and beyond to ensure that you recieved the service and product that you was looking for!
Thank you so much for your recommendation. Take care.
Luke at Pontefract was absolutely…
Luke at Pontefract was absolutely fantastic, so, so helpful! I even needed some underlay because one of our cats has urinated on one of our new carpets and have gave me a more than generous amount completely free. 100% reccomend & ask for Luke!
16 March 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Robbie, thank you for sharing how our Pontefract store did.
We're so pleased that Luke could provide you with such a fantastic and helpful service. Its great to hear that he could go above and beyond to ensure your expectations were met.
We hope to assist you with any projects you may have in the future. Take care.
Very happy with my carpets &…
Very happy with my carpets & herringbone flooring. Great price's, good communication & service. Would recommend.
16 February 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Steph, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store and your new carpets and flooring.
Thank you so much for your recommendation. Take care.
Excellent service and fast delivery and…
Excellent service and fast delivery and fitting. Perfect!
16 February 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Louise, thank you for taking the time to share your experience.
We're so glad that our Pontefract store could meet your expectations and provide you with a excellent service with fast delivery and fitting.
We hope we get the opportunity to assist you again in the future. Take care.
Very helpful and friendly staff
Very helpful and friendly staff. Quick delivery, and laid perfectly
26 January 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Katie, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Pontefract Store.
Thank you again for the recommendation. Take care.
Reply from United Carpets & Beds - Pontefract
Hi Andrew thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Pontefract Store.
Thank you again for the recommendation. Take care.
Very good service3 m0nths ago
12 February 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Barbra, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you again for the recommendation. Take care.
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