United Carpets & Beds - Lincoln Reviews 

Im disabled and this company was 5star from beginning to end the carpet and underlay was a great price, and im really pleased with my purchase, because i was disabled they could work around both my sofas so that was a big thing for me because i didn't have to pay to get my sofas moved, i would highly recommend the company and i will definitely be going back at some point
Kind regards
Sandra johnson

I felt at time they weren’t very professional (initial contact with Rotherham was better than Lincoln), and the quality is just not as good as I was expecting. Their carpet is better than their laminate, but it is starting to come up a little in places. I just sadly wouldn’t go back, or recommend unfortunately, the prices you pay vs the quality, I have used better providers online. I am disappointed with the quality and some elements of the service received.

Order our vinyl flooring got great help and service in the shop initially.
2 fitters arrived on the arranged date/time but unfortunately the vinyl wasn’t fitted very well and there was even a cut/tear that they had glued down to cover it up but later claimed they didn’t notice it and also air bubbles of witch they said they would come back and rectify.
We spoke to the shop and explained we weren’t happy of which they arranged either a small amount of discount or to be replaced we opted for the latter they arranged another time /date to come and firstly take up the original floor of which they did and returned the following day to lay the new floor.
Taking into account we have recently paid over £800 to have the floor screed and made perfectly flat , unfortunately the fitters didn’t fully remove all of the backing from the previous vinyl which as caused lump in our new vinyl.
I telephone the shop to speak with the manager who wasn’t in and spoke with an assistant who in return stated he would get the manager to call the following day this never happened
It appears to us that a lot of company’s are just out to get what they can out of you and take your money and don’t want to know about the problems
With this in mind we will definitely not be using united carpet s again

I would just like to say after speaking with the store Manager who offered to come out again, I clearly stated that we didn’t want the hassle and that we will live with it, I didn’t once say I was satisfied with it.

I gave you 4 stars out of 5 stars because if I gave you 5 stars their would be no room for improvement, carpet fitters where polite and Bang-on, would use you again.
Thank-you

Really helpful staff in the shop who organised fitting at short notice. Carpet fitted well in a difficult area

Recently wrote a review for this company saying how great it was, decided to have some more laminate flooring laid, in hallway with same fitters, job was delayed, because of illness,fair enough, when fitters finished they asked for £150 more than I had been quoted.
One of the door bars was damaged scratched, when fitted, fitter agread to come back on the following Monday.
Got a call from the shop, day after fitting saying I should pay the fitters more money, I said I would speak to them when they come to replace door bar, foolishly I spoke to the fitter on the phone and he said it would really help him out to transfer by bank transfer that day and he would come back Monday, so sent him £80, not seen him since, despite texting and calling.

Service was good

Really easy to order.

Slight change to the stair caret on the day but received a call and was upgraded to an even nicer one.

Fitters were friendly and professional and had my new stair and living room carpets down in no time.

Great service.

Will definitely be ordering again for my bedroom.

Would highly recommend, from entering the store to paying, all staff helpful and professional, as we're the fitters, everything was perfect.

Very helpful and great job

From the ordering in the store to the delivery it was a good experience. The delivery guys were very professional and cheerful, they removed old bed and mattress first then assembled the divan and headboard in no time at all. Very impressed! As for the divan it is a dream to sleep on, perfect!!

Excellent service in every way possible. Treated better than any other company of the similar sales and I am pleased with my new product.

We are really pleased with the carpet that we chose. Delivery of carpet and the fitting was very quick. The carpet fitters were very professional and did a fantastic job. United carpets are a friendly company and we wouldn’t hesitate to use again 😊

Went in to buy a carpet for the bedroom. Chose one and then found a salesman (I think his name was Adam- middle aged man) who told me that furring was free if I bought underlay for the carpet. So he told me it would be £229 to pay today and £60 when it was fitted as the fitters are self employed. He got me to pay and then afterwards said ‘you will have to empty the room and get the carpet removed too before they get there. I explained as I am disabled I wouldn’t be able to do this. He just shrugged. I went to my car with my partner and felt overwhelmed. A few minutes later I went back in and asked for a refund. He didn’t offer for the fitter’s to remove it for a fee or anything at all. Just gave me my refund back onto my card and I left.
Very disappointed with lack of service and care.

Ok but took a long time for carpet to turn up

I buy my carpets and fit myself. Everyone is really helpful and I’ve never had a bad experience. I’ve recommended them to other people. Great team!

Decent quality carpet and a good price. Helpful manager.
Fitters on the other hand were rude and there work was rough,

A hall, stairs & landing carpet’s always a big affair isn’t it? Especially when there’s a stairlift to be removed and replaced at the same time! A previous company I’d used had made a mess of fitting another carpet in the house so this time I tried United Carpets.

I’d never been there before and on first visiting the shop, I was overwhelmed with choice, but having had a good look around, eventually managed to see something I quite liked. The salesman was helpfulness itself and explained that what I’d chosen wasn’t really suitable for the purpose, but showed me some that were and then it was easy to make a choice. He was also fully understanding about co-ordinating with the stairlift company and was so helpful that I placed the order there and then.

The measuring and costing was done within a couple of days and once a price had been agreed and the stairlift people on board, the order was processed. They were very good at keeping me informed as to the carpet’s process. When it arrived, the fitters were organised for a week later and they were extremely efficient and helpful. They very obligingly moved one item of furniture that I couldn’t manage; and while I sat comfortably in my armchair, they did all the hard work of uplifting the old carpet and fitting the new and it looks tremendously good!

I’m absolutely delighted with the service from United Carpets, as well as the choice of carpet, the helpfulness and knowledge of the staff and the efficiency of the fitters. Ten out of ten!

Not finished the job. Paid for the materials for 3 rooms and they've only done 2 avoid at all costs

Everything went wrong from when the carpet and vinyl fitter arrived. The office hadn’t passed on information and the fitter through a hissy fit.

Ended up phoning the head office as couldn’t get anyone to answer the shop phone when we rang.

The manager (who was the fitters son) also denied what he had told us and said I shouldn’t have rung the head office, However it was the one and one other person who came to do the work after the shop had shut.

Now finding that the carpet is fraying at the edges in some places and the vinyl flooring hasn’t been glued down in places.