George was really knowledgeable and honest in helping us choose our purchase. Going the extra mile in helping us.
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See what reviewers are saying
Lovely shop with lovely staff , it’s a bit cold in there though so put your coat on ! We were served by a young man whos name escapes me but he was really helpful and kind and gave us some good advise... See more
Company replied
Geat. Definitely an easy purchase, no nonsense installation and a happy customer. They listen and acted on our wishes. Its quite simple really, and they effortlessly got it right. Aylestone Road, Lei... See more
Company replied
The lady who served us has helped us on another occasion and is very helpful, without being pushy. She allowed us time to browse and assisted with calculation and prices. She was patient when we looke... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
489 Aylestone Road, LE2 8TB, Leicester, United Kingdom
- 0116 244 0144
3.6
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damage
Buying the carpets was fine. Ordering etc all really good .
However please look at your fitters !!!
One was so smelly we had to spray an entire can of air freshener after he’d gone plus he’s smelt of booze . He then managed to scratch my newly plastered walls with the carpet taking it upstairs he’s put a great big dent which I’m now going to have to repair .
Also we had so much carpet left over don’t know why but I’m guessing that we paid for carpet that we didn’t use??? There was so much our neighbours used it to carpet an entire room with it . The carpets weren’t even fitted correctly we had to go back in store to get things rectified.
Sorry guys but if I have carpets again I wouldn’t use you
11 August 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Nick, thank you for taking the time to leave us feedback.
We are disappointed to hear that the independent fitters from our Aylestone Road store failed to meet your expectations.
All of your feedback will be taken on board to review our service.
Please do not hesitate to email customerservice@unitedcarpets.net if there is anything we can do to improve your experience, we would be more than happy to assist you.
Kind Regards
The United Team
Customer service in shop very good
Customer service in shop very good, fitting the worse service, just laying the carpet and left the job
30 June 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon, thank you for taking the time to leave feedback.
We're disappointed to hear that the independent fitter from our Aylestone Road did not meet your expectations.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and a member of our team will look into this for you.
Kind Regards
The United Team
Poor delivery service
On the day of delivery I was supposed to to be having 2 carpets fitted both rooms where clear of furniture, when they turned up I was told only the living room was being fitted as the other was still out of stock, the carpet fitters put me on the phone to speak to someone who said someone had said to him that I new the carpet was out of stock as he had emailed me which he hadn’t , they then gave me another date of delivery, to which I was let down again , finally on the third attempt I got my carpet. Poor service ,can not remember the date as it was about 2 months ago
28 July 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Heidi, thank you for taking the time to leave feedback.
We're sorry to hear that our Aylestone Road store did not meet your expectations.
At United Carpets we strive to provide top customer service, and will use your feedback as an opportunity to improve our service.
Please do not hesitate to email customerservice@unitedcarpets.net if there is anything further we can assist you with.
Kind Regards
The United Team
Fitters scratched my front door
Fitters scratched my front door then denied it asking me if I had video to prove it.
Never use United Carpets again.
14 April 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon, thank you for taking the time to leave feedback.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and a member of our team will look into this for you.
Kind Regards
The United Team
Amazing service yet again.
Thank you so much. Once again faultless service and beautiful carpets.
Despite moving the installation date forward considerably they still found a way to accommodate us.
Amazing work.
I will be back.
25 June 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hello Jean, thank you for taking the time to leave us a review.
Its great that our Aylestone Road store could provide you with an amazing service that met your expectations.
We hope that you love your new carpets, take care!
United Carpets
United Carpets were great, the carpet a really good feel. The carpet fitter was not so good, had to chase all day and wait in. The guy was supposed to be with us mid morning but ended up 18:30. Left the room in a mess with carpet cuttings and didn’t take any of the mess away with him.
6 May 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Paul, thank you for sharing how our Aylestone Road store did.
We are disappointed to hear that the independent fitters did not meet all of your expectations. Please do not hesitate to contact the store or email customerservice@unitedcarpets.net, if you feel there is anything we can do to improve your experience.
Kind Regards
The United Team
If i could give a 0 i would but the lad…
If i could give a 0 i would but the lad in the shop was nice enough but the people that came to do the carpet was a joke in to much of a rush because they was late then was waitting weeks for them to come sort a bit of vinyl out never turned up. Had to fight to get a refund on the grippers they didnt use but we paid for. So no customer service was a joke would never shop here again and i will be telling people to aviod because ones they have youre money they couldnt careless
22 April 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Leanne, thank you for taking the time to leave us feedback.
We are disappointed to hear that our Aylestone Road store & independent fitters failed to meet your expectations.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net and a member of our team will be in contact.
Kind Regards
The United Team
Good Branch staff let down by shocking fitters
Staff at the Leicester branch were more than helpful when wanted flooring for out small bathroom. The issues came wit the fitter. He creased the flooring and said it had a hole and would need to be replaced. He dumped the cut off material behind the bath and did not seal against the tiles or bath. The second fitter arrived 2 weeks later spent 10 minutes saying there was nothing he could do, he did not seal the edges and left. I should have known not to use United Carpets after one of their fitters missed a stair with underlay. Good Branch staff let down by shocking fitters.
9 May 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon David, thank you for taking the time to leave us feedback.
We are disappointed to hear that the independent fitter from our Aylestone Road store failed to meet your expectations.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net and a member of our team will be in contact.
Kind Regards
The United Team
Lads that fitted carpet went above and…
Lads that fitted carpet went above and beyond by re glueing carpet that had come awsy from gripper. Fab
29 May 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Mrs Cicinskas, thank you for taking the time to share your experience with us!
We're so glad that our Aylestone Road store and independent fitters could go above and beyond to ensure your expectations were met.
We hope to assist you again in the future, take care!
Very pleased with our goods also very…
Very pleased with our goods also very helpful staff. Thank you.
15 May 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hello, thank you for taking the time to leave us such kind feedback!
We're so pleased that our Aylestone Road store could meet your expectations and provide you with a 5 star service.
We hope to help you on your next project, take care!
This would be a minus if I could
This would be a minus if I could , take your money happily, but then use independent fitters who mess you around had to ring 4 times asking where they were after being told different times,then when they did arrive they rushed the job and didn't fit carpets properly with grippers etc which were paid for , 3 bedrooms just glued down and no door strips put on , vinyl flooring bubbled in less than 24 hours, phoned to complain and was suppose to be getting a refund for bits not used and someone was coming to correct vinyl . No one turned up again despite phoning to check . Headoffice don't want to know and just state the ship has to sort it , so I'm now out of pocket with damaged flooring .Avoid this company at all costs
29 April 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Margaret, thank you for taking the time to leave us feedback.
We're disappointed to hear that your experience with our Aylestone Road store and the independent fitters did not meet your expectations. However the store has now confirmed that this has now been fully resolved and that there are no outstanding issues with your project.
We try to ensure that every customer has a good experience and we hope that the steps that the store took to rectify any issues goes some way to alleviate any distress.
Kind Regards
The united Team
Satisfied customer
Very professional knew the products and were able to assist in our making the choice
1 February 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hello, thank you for taking the time to share how our Aylestone Road store did!
We're so glad they could make your experience with us a positve one, helping you make your choice on what product best suits you and your home.
We hope that we get the opportunity to assist you again in the future, take care!
The carpet is good
The carpet is good, fitters were good. It would be very helpful if old carpet and rubbish were removed also the trimming of doors bottom were included or at least mentioned at the time when order was placed.
28 March 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hello Shantillal, thank you for taking the time to share how our Aylestone Road store did!
We're so pleased to hear that you had such a positive in store experience when visiting us.
We hope that we can assist you again in the future, take care!
My mum loves it after being in hospital…
My mum loves it after being in hospital for 6 weeks it's a true welcome home now I just need my new sofa i ordered in January
27 March 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hello David, thank you for taking the time to share how our Aylestone Road store did!
We're so glad that they could meet your expectations, we hope that our mum has a speedy recovery, take care!
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Alison, thank you for taking the time to leave us a review!
We're disappointed to hear that the independent fitter from our Aylestone road store has failed to meet your expectations.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and any images of the fitted product you have, and a member of our team will be in touch.
Kind Regards
The United Team
The carpet is not fitted correctly and…
The carpet is not fitted correctly and despite ringing the shop twice to complain I got told to let the carpet settle. Its still noisy when you tread on it 6 weeks later. Also we weren't told we had to take the old carpet up it was just written on the invoice so we weren't ready for the carpet fitter.
1 February 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Lou, thank you for taking the time to leave us feedback!
We're disappointed to hear that our Aylestone Road store and independent fitters failed to meet your expectations making your experience a negative one. We would like to hear more about the service you recieved, please email customerservice@unitedcarpets.net with your details and any images and a member of our team will be in touch.
Kind Regards
The United Team
I've not received my order
3 March 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Debbie, thank you for taking the time to leave us a review!
We're disappointed to hear that our Aylestone Road store hasn't met your expectations. We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenience and a member of our team will be in contact.
Kind Regards
The United Team
Helpful, speedy and did a good job
The young man in the shop was very helpful, and gave us a reasonably price. They were able to fit our son's carpet that weekend, and did a good job.
4 January 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Rachel, thank you for taking the time to leave us a review!
We're so pleased to hear that our Aylestone Road store could meet your expectations and provide you with a positive service.
We hope to get the opportunity to assist you again in the future, take care!
Lovely shop with lovely staff
Lovely shop with lovely staff , it’s a bit cold in there though so put your coat on ! We were served by a young man whos name escapes me but he was really helpful and kind and gave us some good advise , the products are top quality and the carpet fitters were ace 👍 had all three rooms done in an afternoon no fuss no mess !
20 January 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Jane, thank you for taking the time to leave us feedback! We're so glad our Aylestone Road store could help advise you on the right carpet for you and your home. We hope you love your new carpets, take care!
Brilliant customer service from George…
Brilliant customer service from George and Cory from start to finish. Have always used United carpets and beds and will continue to do so.
16 January 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Jayne, thank you for taking the time to leave us feedback! Its so great to hear how our Aylestone Road store could provide you with such a positive experience with brilliant customer service. We look forward to seeing you next time, all the best!
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