United Carpets & Beds - Leeds Reviews 

The staff at crossgates are best of the bunch. Always chatty, friendly and extremely helpful. They give the luxury customer service feel. Excellent . Friendly lot, wouldn't shop anywhere else.

From looking at carpets and to actually buying one, the guys were very helpful and constructive with their suggestions, they also kept the carpet until our room was ready.
The carpet fitters were also excellent at their job.

The manger. This is the third time we have bought from you in 10 years. The manager is so knowledgeable. He treats one with respect and gives good advice

I've recently had a carpet installed through the company. The process was easy enough to get the measurement booking in and the quote arrived the sam day. Once it was paid for, I did need to call a couple of times for an update on when to expect the installation, but that's not a problem.

The company has a contracted fitter who was given clear instructions not to move a big piece of furniture on their own, due to it being the company policy, and that suited me too as it was important to me, too. i reiterated the request on the day, also because an old skirting board was still attached behind. Well, it was fully ignored and I came to find a carpet fitted behind that space, but once I removed the old skirting board, it revealed a big gap left with not enough carpet tucked in. When raised with the fitter as he was there, I was told not to worry, it'll be all covered by the new skirting board. No explanation as to why the request was ignored.
I rang and emailed photos to the United Carpets with a request of wha the course of action next is - and I was told that the fitter wasn't available to speak to for a few more days, but once they've discussed the matter they'll be in contact. And that was the last I heard from them. Very disappointing, considering the company was very quick to take the money, but not as quick to resolve a problem that would have been completely avoided, had the clear instruction was simply followed.
And my issue is more about the lack of follow up, not the fault as I'm sure the fault would have come to be resolved somehow.
it's a real shame, as hadn't it been for that lack of interest in solving what was known as a big problem for me, it would have been a 5 star.

I was very happy from start to finish. No pushy salesman, just happy to help when needed.
Fitter was bang on time too.

From going in to store, to having carpets fitted, all staff and carpet fitter were all very polite and friendly.

Brilliant and efficient service

I spent over £1,000 on carpet fitting and was shocked to find they left all the waste behind without any warning. At no point during booking, fitting, or in their terms and conditions was it mentioned that I’d be responsible for waste disposal. I had to pay for collection myself as part of a larger job, which added to my costs. When I raised this to them via email, they vaguely referred to a “law” but gave no details about this which is honestly just ridiculous. Poor communication and disappointing service for the price.

What a sham bunch of cowboys this company is, especially the fitters. We bought carpets and vinyl flooring for our new first floor apartment and paid upfront as you do. the fitters arrived two hours beyond schedule and were exceptionally rude towards us, the carpets were of very poor quality and more thinner than what we had paid for. So this is what happened.... The fitters and store staff offered no apology for arriving two hours late and once they did arrive, complained that the flat was cold and demanded we put the heating on. then they said that the stair carpet would not go under the front door at the bottom of the stairs so only put the carpet to the last step and left the bottom area completely bare, we notices threads coming from that said carpet and asked for these to be removed but the fitters just told us to remove them ourselves with scissors! Not professional at all. They then spoke very abruptly to us and told us to "Stop moaning" when we pointed out that the vinyl flooring appeared to be the wrong shade and not the one we selected, I called the store and explained this but was told the one we selected was out of stock so they gave us a similar shade. Exactly two weeks later the stair carpet started fraying at the edges with more loose threads and the vinyl started to come away from the corners, more calls to the store proved fruitless because we were given one excuse after another and another. In the end we had to removed the whole carpets and vinyl flooring due to such poor quality and buy everything new from elsewhere, more expense but at least we got decent quality this time and everything was fitted to the high standard we didn't get from United.

I found this company and the staff that work there, especially the manager very helpful . Advise me what was best and show me exactly what I won’t . The service was very good informing me every step of the way very helpful. I will highly recommend these. This is not the first time I have used them so this is why I went back. 👍👍👍

Service was on time and to a very good standard.
The flooring was competitively priced,and everything was as promised.

The staff members in the shop are really friendly. Prices are reasonable and fitting times quick. Really happy with the quality and fit. Would definitely return

Bought carpet and mattress , both delivered as planned but issue with mattress , sorted very quickly and professionally, have used many times,

The hardest part was choosing the colour. The purchasing and install date were easy. The two fitters were quick, efficient and left it clean & tidy. Overall we are highly satisfied. We'll be back for the three bedroom carpets when we're ready.

Everything was spot on from start to finish as it always is with United C&B

Great product and great quality and good service

AWSOME service and quick to fit always use them in crossgates

Carpet fitter arrived and fitted the carpets beautifully. They are lovely and we are very pleased with them. Can’t wait to get the rest done