a very sasified custimer since more than 25 years. UAD is a succesful player in the domain market. Website easy to handle. Great portfolio of extra service mail, html website builder, publishin etc.... See more
Company replied
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See what reviewers are saying
I cancelled my account last mo th and was told that my bills would be pro-rated only to learn today that they were not, and I have to pay for another 12 months. That’s a scandal! To all United Domai... See more
I’ve had a great experience with United Domains so far. The entire process —from finding and registering my domain to setting up email and website services —was refreshingly smooth. The plat... See more
Company replied
The Customer Service is super, with a fluent and decent representative answered all my questions in a cool way - in English. The best part of United domain is that it works in a very simple way.
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Company details
About united-domains
Information provided by various external sources
Domains suchen, registrieren und verwalten. Das Team von united-domains kümmert sich zuverlässig und mit Leidenschaft um Ihre Domains. Unsere Markenzeichen sind weltweiter Domain-Check, einfache und sichere Domain-Registrierung und eine übersichtliche Domain-Verwaltung.
Darauf vertrauen heute über 300.000 zufriedene Kunden, darunter Unternehmen wie TUI, Fielmann, Germanwings, Mövenpick und RTL interactive.
Darauf vertrauen heute über 300.000 zufriedene Kunden, darunter Unternehmen wie TUI, Fielmann, Germanwings, Mövenpick und RTL interactive.
Warum united-domains?
Written by the company
- Spezialisiert
- united-domains ist der Spezialist für die weltweite Registrierung von Domains. Unser Experten-Team berät Sie persönlich bei allen Fragen rund um Domains. Und das seit 15 Jahren!
- Transparent
- united-domains zeichnet alle Domain-Preise immer als Jahrespreise aus. Ohne Lockvogel-Angebote und ohne Zwangskauf von Webspace-Paketen. Alle Verträge sind jährlich kündbar.
- Sicher
- united-domains bietet höchste Ausfallsicherheit und Zuverlässigkeit bei allen Produkten. Die Kundendaten werden nach den strengen deutschen Datenschutzstandards auf deutschen Servern gespeichert.
Ausgezeichneter Support
Wir helfen Ihnen gerne!
Ein persönlicher, kundennaher Support ist für united-domains Ehrensache. Das bestätigen unabhängige Tests und unsere Kunden. 2019 gewinnt united-domains erneut den Readers’ Choice Hosting Award in der Kategorie Domains.
Alle Kundenbetreuer arbeiten in unserer Zentrale in Starnberg, werden regelmäßig geschult und sind hochqualifiziert. E-Mail-Anfragen beantworten wir werktags innerhalb von 24 Stunden. Telefonisch erreichen Sie uns unter 08151 / 36867-0.
Contact info
Gautinger Straße 10, 82319, Starnberg, Germany
- 08151 / 36867-0
- support@united-domains.de
- www.united-domains.de
3.4
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Extreme support very very nice company
8 December 2019
Unprompted review
Nothing to complain
Nothing to complain, on of the top 5 domain registrars in the world. Support blazing fast, technically proficient and solve larger projects quite professional.
27 November 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a ".de" domain for a year with…
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the domain closed. Instead after several months I go a letter from vindication company informing me that: 1) the domain was closed due to me not paying; 2) I have to pay for the year forward anyhow (say around 20euro); 3) I have to pay another 95euros (!) for vindication fees under some german civil code penalty etc. The mail came with unregistered post at the address I don't live at anymore (thanks to the courtesy of the new tenant I got hold the letter). So in the end the domain was cancelled but I had to pay for it anyhow with interests under the penalt threats. This company is not serious and to me uses predatorial practices to ambush their customers. I paid the fee, now I do not want to deal with them ever again and so I advise to any potential clients.
14 October 2019
Unprompted review
Reply from united-domains
Hello Jereq,
I understand your frustration very well when you expect a domain registration to run for a single year. I hope, however, that you understand our perspective as well:
united-domains AG operates in Germany, where the industry standard for domain name registrations is autorenewal. It is expected by our customers to provide this model since it is safer than a customer initiated domain renewal. Even in the US, domain name autorenewal is standard practice.
Before an unpaid account is forwarded to a debt collection company, we try to contact a customer multiple times. Without payment, united-domains sends several payment reminders by e-mail and then sends a reminder by letter post. Apparently, you could not be reached at the physical address, if the address wasn't updated in the customer account. We also display a notice for dunned amounts in the customer account, once a customer logs in. Before we submit a claim to a debt collection company, at least two months elapse from the date of the invoice during which a customer can clarify the matter with us.
I regret that you had such a negative experience with us. We strived to provide excellent customer support. Nevertheless, we cannot help you if you do not contact us, and we cannot reach you at the addresses you provided.
Best regards,
united-domains customer service
good website thank you
14 October 2019
Unprompted review
united-domains = excellent for years…
united-domains = excellent for years already!
27 September 2019
Unprompted review
Os good one yas
21 September 2019
Unprompted review
quite obvious that most of the 5star…
quite obvious that most of the 5star reviews are fake! probably bought from Asia (judging by the choice of words, and reviews are 3 worded responses). The actual experience: the company are behind on customer services by some margin, comparing to other global players. Their contact form on the website didn't work when i tried contacting them. Their ticketing service works, but the staff are not trained to deal with 'international' clients. Instead they have a very outdated 'German' mentality - which - unfortunatley does not put 'customer first'. Answers are short, not really thought through, and not helpful. I even wrote to the head of the company to elicit these problems, but never got a reply. He's probably too busy buying his 3rd yacht, I wonder.
21 August 2019
Unprompted review
Reply from united-domains
Hello Mr. Gaziri,
I understand that you may be disappointed when you have dealt mostly with native English support. As a German company, our support is tailored to German-speaking customers. It is known for its quality – as independent reviews und tests show. We don’t advertise English support. Nevertheless, we help customers when they need English assistance, but it won’t be as polished as native English support.
I’ve checked the correspondence you had with our support. It is brief but answers your questions and provides solutions to the problems you addressed. Please don’t equate brevity with impoliteness.
I genuinely regret that we couldn’t provide what you are expecting. Cross-culture communication is complex. So many subtleties can get lost when communicating via e-mail. I suggest keeping the correspondence simple and unambiguous. If you are expecting something, please phrase it that way. Expectations may be challenging to read if they are hidden and not recognized because of cultural differences.
If you have some specific improvements in mind, please let me know at socialmedia@united-domains.de. Your pointers help us with improving our support.
Best regards,
united-domains social media team
owsum website
22 July 2019
Unprompted review
Excellent service and -following up of…
Excellent service and -following up of 'issues'!
7 July 2019
Unprompted review
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