Uncommon Goods Reviews 

671
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers had a great experience with this company. Customers frequently mention the exceptional quality and wide selection of unique artisan products that make wonderful gifts for any occasion. People consistently highlight the smooth online shopping experience, beautiful presentation, and prompt delivery services provided by the team. Some reviewers were not happy with delivery issues, mentioning occasional carrier delays or fragile items arriving broken. A few people also experienced frustrating challenges with customer support when attempting to resolve order mistakes or missing items. Others noted occasional confusion regarding catalog descriptions and product colors not matching their online expectations completely.

What people talk about most

Product

People report positive experiences with product, often highlighting the exceptional quality, unique... See more

Quality

Consumers find quality to be positive, regularly highlighting that merchandise is lovely, well made, and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Delivery service

Customers report positive experiences with delivery_service, noting that shipments arrive promptly, ahead of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. On one hand, some consumers report that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience. The only reason I did not give 5 stars is because of the shipping expense. True, you can not get "uncommon goods" at Amazon, Wal-mart, or other websites but even at these other places... See more

Rated 4 out of 5 stars

Uncommon Goods offers many unique, artisan-made items I don’t see other places. The downside is their products are very expensive, I mean very expensive. That said, I do love gifting their items, beca... See more

Rated 4 out of 5 stars

No problem with Uncommon Goods or their products. I have a problem with OnTrac who they contract delivery with. Packages not delivered to the house, left outside in the dirt. Won’t buy from Uncommon G... See more

Rated 5 out of 5 stars

I don’t always use Uncommon Goods because many things are a bit pricey, especially in these times. But when I want something unique from a talented artisan, this is the place to go. Everything I have... See more


4.0

Great

TrustScore 4 out of 5

671 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(671)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Products and Customer Service

Uncommon Goods has always responded promptly to me about any issues with the products they sold. They stand behind their products and provide replacements when problems arise. I have been a customer for many years and I highly recommend Uncommon Goods.

28 October 2025
Rated 1 out of 5 stars

Never received item

Never received item. No communication only that item shipped and ETA was 10.24. Just learned that they gave me a partial refund for the item and taxes only. Didn’t give me shipping fee. I have reached out to customer service. Will see what happens. Hopefully it is rectified because I really don’t want to stop purchasing from them.

28 October 2025
Uncommon Goods logo

Reply from Uncommon Goods

We're so sorry that your order did not arrive. We email tracking details as soon as the order is shipped. And, we'll always offer a replacement or a full refund if we can't deliver your order. It appears that this was resolved but please don't hesitate to reach out if we can do more to make it right.

Rated 5 out of 5 stars

Lifelong customer

Uncommon products, great quality items and fast service. Customer service representatives are the absolute best!!!!

28 October 2025
Rated 5 out of 5 stars

I ordered the Olive Oil Dipping Plates…

I ordered the Olive Oil Dipping Plates with Olive Oil and Spices for my daughter as a birthday gift. The plates are very pretty and there is a great variety of spices. one of the plates was broken but Uncommon Goods were very helpful replacing the plate. I highly recommend this item.

4 October 2025

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