Uncle Henry's Reviews 18

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Farm Shop
  2. Butcher Shop Deli
  3. Coffee Shop

Information provided by various external sources

Uncle Henry’s is part of a family farming business, run by the Ward family. We are farmers with a passion for home reared, local and great tasting produce. The story behind the farm shop started with a family friend of the owners, Meryl and Steve, ...


Contact info

3.0

Average

TrustScore 3 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Very expensive

Very expensive.
Poor service, dirty plates left on table while staff just stood around.

2 May 2026
Unprompted review
Uncle Henry's logo

Reply from Uncle Henry's

Thank you for taking the time to leave us a review. Our pricing is based on the high quality of ingredients we use; our food is freshly prepared using homecooked, local ingredients wherever possible. It also reflects the costs involved in running a hospitality business today. We are however sorry you experienced poor service, please be assured that this has been addressed with our team

Rated 5 out of 5 stars

90th Birthday Party

Yesterday we celebrated my mother’s 90th birthday with an afternoon tea at Uncle Henry’s. It was perfect; from the delicious, homemade food to the engaged, friendly and helpful staff who served us. Nothing was too much trouble. Thank you, Uncle Henry’s, for a wonderful afternoon.

11 April 2026
Unprompted review
Uncle Henry's logo

Reply from Uncle Henry's

Hi Beverley, Thanks for your lovely review. We are very happy you all enjoyed yourselves, and we hope to see you again soon. The Uncle Henrys Team

Rated 5 out of 5 stars

Cafe is really good, Staff very polite

Cafe is really good! nice local produce, the staff are all very polite and attentive, you can also buy a lot of their local produce in the shop and great day out for the kids

28 February 2026
Unprompted review
Uncle Henry's logo

Reply from Uncle Henry's

Hi Pete, thanks for the great review. we hope to see you again soon. The Uncle Henrys Team

Rated 2 out of 5 stars

Disappointed. Expensive for what you get

Heard so much about and thought give it a try. I was very disappointed with the breakfast. Sausage undercooked and not very good quality to what I’m use to (lots of gristle), tomato not cooked. Location good, shop looked nicely presented but wouldn’t hurry back.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

I wouldn’t waste your time

Ordered a cooked ham for our holiday to Cornwall as we do every year. Ordered 31/07 for collection today, arrived to pick it up only to find the kitchen have taken it. Offered a raw one to cook ourselves which won’t be easy in a caravan so declined. Won’t be using them not recommending them to everyone like I have previously. I wouldn’t say they were exactly cheap so I would expect more than this from them. They also need to improve their pest control as there were flies all over the meat in the glass counter.

8 August 2025
Unprompted review
Uncle Henry's logo

Reply from Uncle Henry's

Hello Ben, Apologies that your ham was not ready. Could you please send your email address to Butchery@unclehenrys.co.uk to enable us to rectify the situation.
Thanks
The Uncle Henrys Team

Rated 2 out of 5 stars

We went today

We went today. 1st time. Served baquettes that the contents were cooked so ham and cheese. Then i ordered the bacon brie and cranberry well so over cooked no brie on baquette it had melted away. The cranberry not in baquette so went back and got...strawberry jam instead. So scrapped it off. I even heard staff mutter well shes eating it yes too bloody right Id paid for it!

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Shocking!!

Shocking!!! Went for a treat in the cafe.
Met by a sour woman at the till, very abrupt and obviously bad tempered.
Ordered 2 drinks and 2 bacon sandwiches...
Drinks weren't hot, no milk unless I asked for it for my tea, the bacon sandwiches awful, the bread wasn't even buttered and the bacon cold and full of fat costing me a fortune for something unedible! Some treat, once bitten twice shy, we won't be going back, that's a certainty.

17 May 2025
Unprompted review
Uncle Henry's logo

Reply from Uncle Henry's

Hello, I am sorry to read your review; it certainly isn't reflective of the high standards we aim to achieve. Your description of our team members is also very uncharacteristic of our friendly team. I am a bit perplexed as our bacon is served rindless, the milk frothed to exact temperatures for coffee and hot water is from a water boiler. We hope you try us again!

Rated 1 out of 5 stars

No Value for money

Having visited this cafe on our biking travels it’s got to be said we will definitely not be returning. 2 toast , scrambled egg half a cup full of beans and a coffee they charged over £14 for this. Absolutely day light robbery!! You try and support local businesses and this is what they charge.
Never again.

15 March 2025
Unprompted review
Uncle Henry's logo

Reply from Uncle Henry's

Hello,
Our pricing reflects our high quality food and drink offering and the costs associated with running a hospitality business today (rates, services, labour etc). Hope you decide to try us again!

Rated 5 out of 5 stars

Customer service at it's very best

Customer service at it's very best. I went to Uncle Henry's today and I went for a cup of tea with my mum. Due to my allergies a lot of places struggle to cater for me especially when looking at cakes however the staff really went out of their way to ensure I could have something and made me a strawberry pavlova which was exquisite. I couldn't recommend them enough what a truly wonderful place and no doubt I will be returning and fantastic food. Thank you so very much i truly appreciate all you do and thank you so much for making my day extra special. Kind Regards Stuart

12 June 2024
Unprompted review
Rated 3 out of 5 stars

I was given a voucher for £15 for an…

I was given a voucher for £15 for an afternoon tea which was in date until June. When we came to use it we were charged £19.99 at the till. No refund was given even when we asked. Some of the staff quite abrupt and rude. Although the lady who served our table was pleasant.

29 April 2024
Unprompted review
Uncle Henry's logo

Reply from Uncle Henry's

Hello, I'm so sorry to hear that you have had a negative experience with us. We would really like the opportunity to speak to you in regards to it. If you wouldn't mind giving us a call on 01652640308 so we can discuss that would be brilliant.

Rated 5 out of 5 stars

Sunday breakfast treat

Visited for breakfast and wasn’t disappointed. Quality ingredients. Nice coffee. Friendly and helpful staff. Also homeware, gifts and farm shop on site. Plenty of free parking. Outdoor children’s playground.

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Love this place!

Love this place!
Great food (especially the breakfast), with a shop that is full of nice food and gifts etc. the kids love it here as well and the staff are always friendly and welcoming. Highly recommended

15 November 2023
Unprompted review
Rated 1 out of 5 stars

Seems to have deteriorated

I popped in for breakfast and had the Salmon and Scrabbled egg. Really disappointed with it as it's seemed that the quality of the ingredients was quite poor and not a patch on the last time I went. Have they changed their suppliers? This used to be a little gem but I'm unsure whether this poor breakfast was a one off or have things started to go downhill?

10 June 2023
Unprompted review
Rated 1 out of 5 stars

Booked to do the Easter trail 5.00…

Booked to do the Easter trail 5.00 pound for my 3 year old and 5 pound for myself , to walk around a “ secret garden “ that looked like it hadn’t been well kept for a long time , crazy golf advertised but poorly kept , bounce sheet not able to use but i understand this was due to weather but should of been noted … staff at reception took no notice of us at first once we said we had booked to do the trail we was given a sheet of paper and told to return back once we had done the trail( when we did we was ignored once again ) had to
Help ourselves to a few mini eggs wasn’t told
Where to go ) we Asked a staff member in the cafe where we should go and was spoken to abruptly and quite frankly very rude! Will not be re visiting and advise people not to visit

5 April 2023
Unprompted review
Rated 5 out of 5 stars

We found this hidden gem in our drive…

We found this hidden gem in our drive back home to London from North East. Pleasantly surprised, the food selection was amazing, fresh, tasty, and the service was best in class, Sausages are particularly great, I wouldn't miss a hot dog next time I visit. We have bookmarked it, for our next road adventure around Linconshire.

20 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look