Ultion Lock Reviews 

12,344
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 992 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery, highly secure locks, and friendly installation teams who always leave work areas exceptionally clean and tidy. Consumers note that the products feel remarkably sturdy, look stylish on doors, and provide a wonderful sense of everyday peace of mind. Some reviewers were not happy with product reliability, noting that keys occasionally got stuck, lock barrels failed prematurely, or internal parts broke unexpectedly during daily use. A few people also mentioned experiencing difficulties regarding specific order details, unwanted complications with configuration, or frustrating unlocking mechanisms that did not perform as expected.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the locks and keys feel strong, sturdy, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the sturdy and well-made... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the simple registration process and... See more

Order

Customers consistently note positive experiences with order, highlighting the simple online website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your expert fitter, along with his delightful son, worked like Trojans to fit my door in only 2 1/2 hours, done and dusted. Left everything beautifully clean and tidy and could not have been more plea... See more

Rated 5 out of 5 stars

My lock fell apart, springs came out of it. Having read reviews online it was with some trepidation that I contacted Ultion. I filled in the form, luckily I kept my receipt so I knew the date of purch... See more

Rated 5 out of 5 stars

Having had a front door key stuck in the lock, for obvious reasons I needed to get the issue resolved quickly! I searched for a local company online and selected Ultion Lock. I called the webs... See more

Rated 5 out of 5 stars

Ordered the AirTag key. Fast efficient service. All ordered in line verification sent to ensure it was me ordering the keys. Ordered out of working hours Wednesday key arrived mid day Friday. Set up w... See more


Company details

  1. Security Equipment Store

Written by the company

Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(12,344)

922 reviews in the last 12 months

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Rated 1 out of 5 stars

Dont believe the Hype

Dont believe the Hype, after being broken into and car stolen, we were advised to fit Ultion locks as they could not be broken, with the fitter even saying if they ever get broken in two ultion guarantee £2000 which the boast is now £5000. Roll on 4 years and we are broken into again, the car gone again, half a Ultion lock outside on the floor and half in the door. Ultion then say, they were not registered but we could show purchase details, they say lock had not lubricated (of course a bit of lubricant would have helped) and you can not give us all the parts (Police took them and last time was 3 years before had them back) therefore Ultion stance we will not accept claim. Therefore decent locks but watch out for that £5000 flashy sales pitch, there are many get out clauses they will use.

17 August 2026
Unprompted review
Ultion Lock logo

Reply from Ultion Lock

Thank you for sharing your experience. We are very sorry to hear that you have been the victim of another burglary.

The £5,000 guarantee is subject to specific terms and conditions, including registering the lock. Unfortunately, the lock had not been registered.

However, given the circumstances, we did offer a £250 goodwill payment despite the guarantee not being applicable.

We remain happy to discuss this with you directly and hope we can find a suitable way forward.

Rated 5 out of 5 stars

High security

I had new doors fitted front & back of the house & I was influenced to buy them because of the high security locking mechanism of Ultion locks
I now feel really secure

14 August 2026
Rated 5 out of 5 stars

Great service

I had two nice, polite and friendly men to put a new front door, they worked together as a team, cleaned when they had finished, what more could a customer ask for? Door is really heavy, smart and I feel super-safe..

19 August 2026
Rated 1 out of 5 stars

Cost

I appreciate that I may have ordered the incorrect tracker key , however you are not willing to supply a key blade only
And no explanation as to why

18 August 2026
Ultion Lock logo

Reply from Ultion Lock

We currently offer one type of trackable key, the Ultion KeyTag, which is supplied as a complete product. We don't supply the key blade separately.

We appreciate that this may not have been what you were looking for, and we're sorry if this wasn't clear when you placed your order.

Rated 1 out of 5 stars

I ordered keys

I ordered keys, and the tracking said DPD would deliver between 5:05-6:05, I saw the van drive past but he didn’t stop, then the tracking time changed, I wish I had put a relatives delivery address, instead of my own

18 August 2026
Unprompted review
Ultion Lock logo

Reply from Ultion Lock

We're sorry to hear about your experience with the delivery of your keys. We understand how frustrating it is to be expecting a delivery within a specific time slot and then see the tracking information change.

Delivery is handled by our courier partner, so unfortunately we don't have control over the driver's route or delivery timing. We appreciate you taking the time to share your experience and hope your keys were delivered to you shortly afterwards.

Rated 5 out of 5 stars

One of our old smart key housings…

One of our old smart key housings cracked. Once I'd found the master key which was stamped with the key code (probably the hardest part of the whole process), it was quick & easy to order, then arrived within 48 hours. Shame the plastic key bodies aren't more robust as they can crack when changing batteries, but the replacement service from Ultion was very good.

12 August 2026

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