What absolute legends Ukulele Mate are! bought my 8 string electric Bondi baritone last friday and monday morning was in my hands! Love it ! I can't recommend them enough to both professional and be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always quick despatch and delivery. This time was only seeking gig bags. Excellent quality. Nice in the hand. Ergo over the shoulder. Big pocket on front is a nice bonus. Luxury lining is so tactile a... See more
I brought 3 ukeleles for my Sons, its noisy! however magical to listen and watch them learn a new skill in these isolating times its rewarding and so much fun. I spoke to Bernard he was very helpful w... See more
I ordered a spalted maple tenor uke for my husband's retirement present. It arrived incredibly quickly with the marvellous extras pack. It is such a lovely instrument, The bonus pack was missing the u... See more
Company details
Written by the company
Free Bonus Pack Included With Every Ukulele Purchase! Includes Free Tuner, Strap, Pick, Songbook, Lesson and Training Videos. Huge Sale In Progress, Buy Today!
Contact info
4 Apollo Place, 2066, Lane Cove West, Australia
- 1300559707
- support@ukulelemate.com.au
- www.ukulelemate.com.au
4.7
Excellent
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
delivered by express mail
delivered by express mail. Kit included booklet, tuner, extra strings,bookmark, and free lesson and online support. Happy customer!
7 April 2020
Unprompted review
Highly recommended
Fantastic customer service, lots of extra information and support for the novice ukulele player. Super quick delivery, and it’s great to be able to support a small business. The case is really nice, Mr 7, the new musician has been proudly carrying it wherever we go. Ukulelemate will be my go to for future uke supplies.
7 April 2020
Unprompted review
Lots of fun! Excellent Service.
I brought 3 ukeleles for my Sons, its noisy! however magical to listen and watch them learn a new skill in these isolating times its rewarding and so much fun. I spoke to Bernard he was very helpful with lots of information about what would suit me best and recommended a few different styles for me to choose. Definitely great value and excellent service.
5 April 2020
Unprompted review
What a gem!
Right from my product enquirey regarding which Ukelele best suited my needs to the online tutorial "How to" emails that continue to grace my inbox, my complete experience throughout this journey has been easy to follow, informative and very helpful. My husband is ecstatic and adoring his newfound hobby. Thank you Team Ukelele Mate!
4 April 2020
Unprompted review
Fantastic people to deal with
Fantastic people to deal with! Very happy.
15 March 2020
Unprompted review
So happy!
Such great service and an amazing quality product. I love my ukelele!
13 March 2020
Unprompted review
Only a small purchase but that’s all I…
Only a small purchase but that’s all I need for the time being.
I love the video information and use for the Ukulele, so thanks for those.
I’m still waiting the delivery of my two stamps. I’ll be happy when they arrive.
Thanks, Gillian
7 March 2020
Unprompted review
D'Addario Planet Waves Small Instrument Humidifier.
UkuleleMate is the greatest online experience you will ever have. They treat you as a person, not a number and are always helpful and honest when you make enquiries. The best part is that long after your purchase they continue to check in to make sure that everything is going great.
4 March 2020
Unprompted review
Great customer service!!!
When I bought my ukulele I was told it was a tenor uke. I chose the wrong size and was sad when my cool bag arrived, just much too big. It was very easy to get in contact with the company and they cheerfully send me a smaller size, which fits perfectly. I wasn’t made feel bad about my mistake.
This has been a great experience for a newie in the uke world!
Thank you Bernard!
Leona
4 March 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.