Uktobg Reviews 7

Sent a parcel from London to Bulgaria in early December. Delivery took significantly longer than the usual timeframe and there was no clear or consistent explanation for the delay. I was later told delivery had been attempted several times, but only phone calls were made and no doorbell was rung, which is not reasonable for elderly recipients.

I was also told the parcel had been returned to another city, yet after I provided an alternative phone number it was delivered the next day, which makes that explanation difficult to accept.

At delivery, the recipient was charged 32.29 BGN in cash without prior agreement, explanation, or receipt. I contacted the company in writing and received only an automated acknowledgement, with no follow-up response.

An acknowledgement of what went wrong, an apology, and reassurance that this would not happen again would have been sufficient. The lack of response is the most disappointing part of this experience.

We have paid for delivery to address and the person delivering the boxes refused to deliver them to the door to my DISABLED aunt. He left her to ask people around for help . And was treating her with extremely rude attitude and language. Told her that he might consider taking the boxes to the door if she invites him in for dinner. Such people should be held responsible!!!

GABIELI THE BEST!

Purchased more than 10 times already and they never disappoint!

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Поръчвайте смело през тях. Супер надеждни са!

We used Gabieli to send a whole household from UK to Bg and it was as smooth as one can wish for. The responses prior to pick up were prompt, the pick up was punctual, the driver was very helpful, we could set a delivery date before we shipped, everything arrived in perfect order on the day we requested, the delivery driver was delighful, helpful and super polite and accommodated everything we asked for and there were no hidden charges whatsoever. Very happy with the service.

This an update to my previous 5-star review. I have now had over 600 deliveries from this company, with a couple weighing close to a tonne each. The service is still stellar and their system of keeping you informed of what's happening with your package works well. You receive a photo of your package, together with its gross weight, so you know what you'll be paying. When it arrives at your designated office in Bulgaria you get another email and information on when it can be collected.

I see that someone has posted a rather strange 1-star review - I can't comment on their experience but it certainly doesn't reflect mine or that of others I know who use the company. Their review history is primarily slagging off other companies, so I'd take them with a pinch of salt...

I still wholeheartedly recommend UKtoBG (aka Gabieli).

Outrageous service by your employee in Varna. I received no notification of arrival of my order (no emails, no calls) and no returns of my calls leading to my package being left in your office for a week. The reply my mother got when she went to collect the item was simply "our working time is 2pm to 6pm". The contact phone number provided is of a mobile phone - surely it is not hard to return a missed call...especially for the type of your business and the unusual operating time of your office in Varna. Even though this was a disappointing service by you, instead of an apology my mother received nothing but rudeness by your colleague. The level of her incompetence was so high that she actually (frustrated by her own uselessness) stated the package is not with them. How hard is it to spell a name correctly (she was given an ID card for her ease)? How hard is it to type in a tracking number correctly - it is only 6 digits?