Uksoccershop Reviews 

10,187
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,130 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of products, finding them excellent and as expected, while also highlighting an easy ordering process. Many consumers appreciate the quick and efficient delivery service, with items often arriving swiftly or even earlier than anticipated. However, some people were dissatisfied with product accuracy, noting incorrect sizing, misleading designs, or authenticity concerns. A few others experienced slow or delayed delivery, even for express shipping, with some reporting no delivery or refund issues, and receiving very poor quality or severely defective items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with many reviewers praising the great... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Users describe ambiguous interactions with order, with many reporting significant issues such as receiving... See more

Quality

People report positive experiences with quality, with many reviewers praising the great quality of shirts and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the fast, efficient, and first-class... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just ordered a jersey--I will let you know when it gets here! I rarely buy online (like, three purchases--in my lifetime), so I can happily report that the ordering was seamless. Sorry for your W... See more

Rated 5 out of 5 stars

I've used UK soccer shop many times. Never disappointed. However on this occasion,, I purchased Spain away top with 19 and Yamal on the back. Unfortunately I got it and discovered it was too small for... See more

Rated 5 out of 5 stars

Easy to use website. I was eligible for a student discount and best thing was how quickly my item was despatched and delivered. Quality seems good, size slightly smaller than I expected but that might... See more

Rated 5 out of 5 stars

Great! Easy ordering and quick delivery. Been looking for an authentic Iran National team football shirt with the Persian cheetah 🐆 on for ages. Arrived quickly and good quality with good communicat... See more


Company details

  1. Activewear Store

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,187)

1,103 reviews in the last 12 months

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Rated 1 out of 5 stars

They seem to be mis-selling products

They seem to be mis-selling products. Adidas selling "Authentic" matchday kits and also "replica" kits. The replica kits are being sold by UKsoccershop for the price of the Authentic kits. On the adidas website, the Authentic kits are selling for GBP 125 whilst the Replica kits go for GBP 80. I would seriously advise against purchasing official adidas merchandise from here! A customer support individual told me that they were aware that they do this too!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

No order received after 6 weeks

I have ordered a shirt with this company almost 6 weeks ago for my grandson birthday and have yet to receive the item and no refund.please do not waste money buying from this company. Only a generated same email is sent out every.time.my grandsons birthday has gone now. So disappointed.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Absolutely terrible experience. I ordered a football shirt on 20 July after the website stated it would be dispatched within 1–2 business days (5 business days at the latest). At no point before I paid was there any indication that the item was a pre-order or that they didn't actually have it in stock. Several days later, after hearing nothing, I checked my order status myself and only then discovered they were waiting for the manufacturer to supply the shirt before they could fulfil my order. Had this been made clear before checkout, I would never have placed the order. I then tried contacting the company repeatedly, sending around 10 emails and submitting an enquiry through their website, but I received no response whatsoever. It wasn't until I initiated a chargeback through my bank that they suddenly processed a refund. That says everything about their customer service. If you value honest stock information, communication and timely delivery, I'd strongly recommend buying from somewhere else.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

I made contact with customer service…

I made contact with customer service via email regarding a return that was slightly out of the returns date but the company were very understanding and receptive to my request to return the unwanted item. I was offered store credit which I used to put towards an item that I purchased. Communication was excellent the understanding offered to me for the return was much appreciated.

Highly recommended.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Order not received no refund emails…

Order not received no refund emails ignored
customer service non existent.I placed an order on the
16 July and have not received it.PLEASE PLEASE DO NOT
IGNORE ALL THESE BAD REVIEWS.You do so at your own
cost. This company does not deserve to exist they are nothing but a scamming bunch of scumbags

16 July 2026
Unprompted review
Rated 1 out of 5 stars

No response until too late

Immediately after ordering, I had a sinking feeling. listing said jersey was authentic. Which means on-field jersey. So I wrote, and asked politely to cancel if it was not an authentic on-field. No one responded to 4 emails within 4 days. item shipped. it wasn't authentic. and the numbers applied were generic, not from the federation of the US jersey. I wrote again. This time got a reply and told that's just what they do. I disputed and lost. Brutal. buyer beward.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Good quality kit

I got myself a Torino training top and a Messi Argentina top for my daughter. Both are good quality with quick delivery. Will definitely use again.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not order products from this company.

Do not order products from this company. I received the wrong order - incorrect description from their website - with insects present on the product within the enclosed bag. Sent a number of emails, tried phoning - nothing. Sent the product back with an accompanying note - again no response of any kind. Be warned, this is not a business you want to be involved with.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers! Beware!

The company is a hoax. It has no stock, and drop ships items from Asia after you order.

The website is completely misleading, with key information hidden in the small print.

Customers will think they get their items in 2-5 days. It's more like 1-2 months.

Why do they have no customer service number? Because they are scammers!

Why are their email responses are rude and condescending? Because they are scammers.

Why can you not track a package? Be sure they are scammers.

NEVER BUY FROM THIS COMPANY. IT'S A SCAM.

They will be reported to Trading standards for their misleading inducements. Help others by exposing the scammers on all their social media.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

No communication, late postage

We ordered a shirt with next day delivery. It wasn't dispatched for weeks after multiple emails were sent.
We decided to send it back and ask for a refund - after wasting £7 on next day delivery.
They want us to pay for postage return. Really unimpressed and lack of communication.
Wondering if it is some kid running this business out of his bedroom.

16 July 2026
Unprompted review

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