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Uk Home Save LTD Reviews 

436
•
TrustScore 4.5 out of 5

4.4

Boiler and Heating Service
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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely polite, helpful, and very efficient at completing heating work quickly without leaving any mess behind. People also appreciate how friendly and knowledgeable the engineers are when explaining the entire process clearly to everyone. However, some customers also noted frustrating issues with ongoing communication and unexpected pricing. Some reviewers were not happy with unreturned phone calls and ongoing difficulties reaching support after the work was finished. A few people felt that the packages were heavily overpriced or that some customers were encouraged to pay high costs for services that were not always perceived as necessary.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and punctual engineers who... See more

Staff

Reviewers mention positive feedback about staff, noting that engineers and team members were very polite,... See more

Customer communications

Customers had negative experiences with contact, frequently reporting unreturned phone calls and ignored... See more

Price

Customers consistently note negative experiences with price, reporting excessive and overpriced charges for... See more

Product

Reviewers highlight ambiguous aspects of product, with widely differing opinions on its necessity and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

Company details

  1. Boiler and Heating Service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

436 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(436)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Cold Call on 89 Year Old Woman

A man called Dean cold called my 89 year mother and tried to persuade her to have her boiler and radiator system checked and replaced or improved. Luckily my mother phoned me and I told Dean to leave. This is not a malicious review, it is my expereince of how Dean operated, he even tried to pressure me on the phone. I intend to report UK Home Serve to Trading Standards.

9 April 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello
I would like to add to this. I apologize if you got the wrong impression, however what actually happened is that you mum was called and offered an appointment in regards to improving her heating system, in this call and the follow up call she would have been asked, as a retiree and especially as a sole occupant, if she deals with it herself and if she would like someone with her at the appointment. For the appointment to go ahead she must have said she was happy. Obviously over the telephone we have no way of knowing anyone's age. Once Dean got to the house and your mothers age became apparent he did go ahead with the appointment with her blessing but then when it came to the end it was Dean who insisted she call you before she made any decisions as per company protocol.
Unfortunately during this call you informed him you were on your way and if he was still there when you got there you threaten physical violence. We do not tolerate threats against our staff so will be reporting this ourselves.
Dean left, and again following protocol left all company information, your mothers quote and his telephone number and you proceeded to call him and threaten him again.
Also our company name is UK Home Save, as per the literature left at your mothers.

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