Purchased two energy light switches haven't worked since buying, spoke with manufacturer, still not working UK automation not answering chat/phone calls. Very poor service/product would not use again.... See more
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Very good: Sell products suitable with continental wall plugs, offer products (X10) hard too find in France, shipment time relatively fast. To improve: prices (at least for X10 products) high, shipme... See more
Only issue I had was that I took standard free delivery (3-5 days) and it turned up the following day - wow - amazing service. I bought the Automatic garage door opener and I managed to fit it mys... See more
A very reliable company. After many purchases of X10 kit over the years, I cannot find any fault with the service they provide. As they deal with electronic equipment sometimes things don’t go accordi... See more
Company details
Information provided by various external sources
UK Automation are one of the UK's leading home automation dealers and stockists of Z-Wave & X10 home automation systems. Leading dealer for Fibaro and Vemmio Z-Wave systems, Smartwares stockist, Green-I & Systemline multi room audio systems.
Contact info
Unit 14, Falcon Business Park, RG40 4QQ, Finchampstead, United Kingdom
- 0118 3240313
- info@uk-automation.co.uk
- www.uk-automation.co.uk
3.5
Average
630 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Can't give zero...
Initially last year I gave them 5, but the [RFxCom] failed and so I requested an RMA via their web site, no reply, my wife rang a week later and left a detailed message, no reply. Sent registered letter threatening Small Claims. Oh sorry family crisis (but it was signed for the next day?) but got the RMA - sent off as signed for (next day - well done PO), Time dragged, so two weeks later another registered letter and Small Claims threat this finally got me a replacement. Now I don't like complaining but here nothing else worked and yes I would have taken them to court. I've kept them on my password list with a BIG comment - DON'T USE THEM!
13 November 2018
Unprompted review
Reply from UK Automation - Home Automation superstore
Hi James,
Apologies you had a poor experience with your RMA. We share office space with another company, hence the letter being signed for.
As I had explained to you on e-mail, the RFXCom (RFXtrx433E) was being replaced by a new model (the RFXtrx433XL) and we didn't have any stock to send you a replacement as we'd sold out of the 433E model and were waiting for a delivery of the new units which arrived last week and one was immediately sent to you.
I had e-mailed you about this through the helpdesk we use, but the messages may have gone to junk as it's a 3rd party system, so apologies if you didn't receive them.
I hope the replacement RFXtrx433XL model works reliably for you.
Craig - UK Automation
Purchased a PIR light switch
Purchased a PIR light switch. The description was very good and we are very pleased with it. Arrived super quick and product was well packaged. Would definitely use this company again.
9 November 2018
Unprompted review
product received in perfect codition
product received in perfect codition, not connected yet as awaiting new house. quick delivery, perfect service
7 November 2018
Unprompted review
good service
4 November 2018
Unprompted review
Great prices
Great prices, products and assistance they know the products really well
3 November 2018
Unprompted review
Wireless Heating Controller
Well, I was disappointed in the review I read for this product, but this was after I bought it, because I was questioning its suitability. I sent 2 emails to the manufacturer and as yet have received no response.......except this survey.
29 October 2018
Unprompted review
Director CRAIG ATKINS does not reply to emails regarding minor issue.
No problem so far with items ordered (but I haven't yet installed). Soon after I placed the order I received an email from one of the directors of UK Automation, CRAIG ATKINS. In addition to thanking me for the order I had placed, he stated that if there were any problems or feedback then I should get back to him directly. There was a small problem so I outlined the issue in an email to him seven (7) days ago and have received NOTHING in response.
22 October 2018
Unprompted review
Item was received as described and…
Item was received as described and worked perfectly. Thanks.
20 October 2018
Unprompted review
Well packaged and if fitted properly
Well packaged and if fitted properly, works really well.
3 October 2018
Unprompted review
item as described + arrived on time +…
item as described + arrived on time + safely packaged
26 September 2018
Unprompted review
Produit correspondant à la description.
Produit correspondant à la description.
Merci
24 September 2018
Unprompted review
Very good
Very good: Sell products suitable with continental wall plugs, offer products (X10) hard too find in France, shipment time relatively fast.
To improve: prices (at least for X10 products) high, shipment costs to France could be lower, as some UK vendors actually do.
21 September 2018
Unprompted review
Green-i PIR senor light switch...
Item dispatched quickly.Happy with the sensor switch.
20 September 2018
Unprompted review
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