uglyducklingcolor.com Reviews 162

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I am no stranger to coloring my own hair and toning. I have been doing it for years and completely understand the process the do’s and the don’ts. I got swayed into purchasing their toner and of cours... See more

Company replied

Rated 5 out of 5 stars

Ugly Duckling is superior product..I've used many products but Ugly Duckling has never failed me..developing has fastest action leaving hair not damaged...Great for hair that is already damaged.. Col... See more

Rated 5 out of 5 stars

Excellent customer service and coloring advice. Tried a color I've never done before, (midnighy blue) and I would've never tried it without the proper guidance that I got from ugly duckling. Dyes ar... See more

Company replied

Rated 2 out of 5 stars

I wanted to tone the gold tones in my hair so I used the blondify 10A Natural ash blonde with 20 volume developer & it did nothing at all to my gold tones. My hair was an 8 to begin with so I don’t k... See more

Company replied

Company details

  1. Cosmetic Products Manufacturer

Written by the company

Real products for Real Hairdressers. The fastest, whitest toners. Bleach with Bond Protect. Lift Without Damage. Over 95 vibrant colors for professionals.


Contact info

3.4

Average

TrustScore 3.5 out of 5

162 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I am no stranger to coloring my own…

I am no stranger to coloring my own hair and toning. I have been doing it for years and completely understand the process the do’s and the don’ts. I got swayed into purchasing their toner and of course I had to buy a certain amount to get free shipping so I purchased two bottles. I followed the directions to the letter and it was like nothing was in the bottle. OK my fault. I shouldn’t have bought two bottles. nonetheless I did and I’ve been trying to return the one bottle, not even asking for my money back from the first bottle and although they keep asking for photos of my hair, I keep telling them that I had to quickly use other products I had left over to fix my bleached only hair as I had a meeting the next morning. Since then, no response from my inquiries. And the fact they have no customer service phone number is extremely suspect as to how this company is run. Speaking of running I would suggest you do so before purchasing any of their products just based on their customer service alone. With that said, I also purchased their purple correction gel and that seems to work just fine. But the toners are absolutely awful.

3 September 2025
Unprompted review
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Reply from uglyducklingcolor.com

Our customer service does reply to all requests and enquiries and does everything it can to make customers happy. I am sorry you did not get good results with our toners. They are very well reviewed and in the majority of cases people are happy with results.

Rated 2 out of 5 stars

Deceiving hair colors. Blonde is brown!

I bought 8.1b which is supposed to be a light ash blonde. My hair was a medium brassy blonde from prior highlights. Now my hair is brown black, thanks to this dye, which I thought would cancel out the brass and lighten new growth. How do you end up with brown black hair when the box says it's light ash blonde? When I contacted customer service to tell them this, they told me this isn't blonde hair dye. How does that make sense when the word LIGHT BLONDE is in its name? It literally has the word blonde in its name! Huh??! At that point, I just gave up. Guess I'm stuck with this ugly, dark, aging hair color unless I want to go back to spending $100 at the hair salon.

29 November 2024
Unprompted review
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Reply from uglyducklingcolor.com

Sorry to hear about your experience. 8.1b is more of a medium blonde color with penty of blue based pigments to tone away yellow. I would suggest that next time 9.1b would be a better color for you.

Rated 5 out of 5 stars

Visited with my partner for the first…

Visited with my partner for the first time today. The decor of the pub was stunning and the food was spot on. The service was great from both the staff and we were served by Chelsie and Ellie. They were friendly and helpful making us feel welcome as soon as we arrived. We will definitely be visiting again over Christmas.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

allergic reaction

i dyed my hair with your dark brown dye on sunday 10/6/24 the color looks amazing but i got a very bad allergic reaction all over my body to your product i ended up in the er ive been box dying my hair over 15 years nothing like this has every happened

6 October 2024
Unprompted review
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Reply from uglyducklingcolor.com

I am sorry to hear that. Our colors are fairly strong and a patch test is recommended before use. We are launching a new range of grey hair coverage colors which will be ammonia free and work in just 10 minutes. The product is going to be called Color Gels. This may help in the future we hope.

Rated 2 out of 5 stars

I wasn't a fan of the toner

I wasn't a fan of the toner. I'm pretty sad about it too because I seen on a online ad it was the best.
Definitely not the best product. My hair was still very yellow and I followed the directions to a T.

27 December 2023
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Reply from uglyducklingcolor.com

I'm really sorry to hear that. If you contact us on support@uglyducklingcolor.com we would be more than happy to offer you a color consultation. Please do send through a picture of your hair when you do contact us, that helps us offer advice.

Rated 1 out of 5 stars

I have yet to receive products I…

I have yet to receive products I ordered and have been charged for

20 December 2023
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Reply from uglyducklingcolor.com

Brittany, our records show that your order Order no 43573was returned to our warehouse and you were reimbursed for it on your credit card If that was a mistake please let us know. These products: 1 8422230204041 High Lift Deep Ash Blonde 100.11
1 8422230204027 Intense Silver Blonde Toner 100B

Rated 5 out of 5 stars

I've tried Swartzkoff

I've tried Swartzkoff, and Wella 14 and 18, and many others. Only Ugly Duckling has provided the toner that takes the red/gold out of my light blonde hair.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Love your 100v toner

Love your 100v toner. I have ash blonde
hair that gets very brassy. This toner is
excellent at keeping it a beautiful ash.
I also use it on my tape in extensions.

20 October 2023
Rated 5 out of 5 stars

Reviewed earlier

Reviewed earlier. Still happy.

26 October 2023
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Reply from uglyducklingcolor.com

And we are very happy to hear that. Thank you!

Rated 1 out of 5 stars

1 star

Color not as advertised, rose gold gave me purple hair and made my hair feel so horribly damaged it all needs cut off.

21 September 2023
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Reply from uglyducklingcolor.com

I am indeed sorry you did not get good results with rose gold. It does contain a lot of pigments and typically needs to be applied on a level 9 hair to get good results.

Rated 5 out of 5 stars

Love, love, love

I ordered the bleach and toner tube and it was perfect ! I have watched multiple ugly duckling videos and tutorials and they are very thorough. The way the steps are described are great . I received the products and did my hair and it came out wonderful! It is the perfect icy blonde just as described. I have always bleached my hair myself and in salons and have never had the perfect color until now . I would highly recommend ugly duckling products !

18 September 2023
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Reply from uglyducklingcolor.com

Thanks so much for this review!

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