Had a few issues with my initial policy. Antonio did everything he could to ensure I was able to get cover for my vehicle taking my circumstances into consideration. Much recommended
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The operator on the phone was nice ,but I had to pay more on the phone than the original online quote
Company replied
Spoke to Evan, when I didn’t understand something he broke it down with a perfect analogy, he was very patient and very understanding, did everything in his power to ensure I had a good experience. To... See more
Company replied
Leo did a great job organising my insurance renewal. He was able to call at a time to suit me, which was organised by email, so I wasn’t harassed by phone calls throughout the day. He was very efficie... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Legal Expenses Insurance Company
- Motorcycle Insurance Agency
Written by the company
U Drive Cover specialises in insurance for performance cars, imported cars, drivers with penalty points and more. Call now for a quote
Contact info
4/7 Station Road, TW16 6SB, Sunbury Upon Thames, United Kingdom
- 0333 400 1060
- customerservices@udrivecover.com
- www.udrivecover.com
Get a quote today!
4.3
Excellent
11K reviews
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HIKE PRICES UP THREATEN TO CANCEL CAR…
HIKE PRICES UP THREATEN TO CANCEL CAR INSURANCE IF YOU DON'T CONTACT THEM THEN DON'T ANSWER EMAILS YOU SEND
EXPENSIVE AND BAD CUSTOMER SERVICE
23 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We take all experiences, positive or negative under review. We are sorry that your experience with U Drive Cover has not been positive. We are happy to get one of the team to contact you to try and resolve your issue. If you could kindly email SM@udrivecover.com with your name, postcode and registration, one the team will be in touch.
Worst insurance in uk …
Worst insurance in uk they didn’t start my insurance and they didn’t refund me the £173 they wanted to refund me £73
23 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We take all experiences, positive or negative under review. We are sorry that your experience with U Drive Cover has not been positive. We are happy to get one of the team to contact you to try and resolve your issue. If you could kindly email SM@udrivecover.com with your name, postcode and registration, one the team will be in touch.
The staff was understanding
The staff was understanding, and professional.
Patient to listen
21 April 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
The gentleman I spoke to was so…
The gentleman I spoke to was so helpful, and got me the best quote on my car insurance
23 April 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
They talk to long
I still not insured yet 3 days after taking the noo. I can’t drive the car yet.
23 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We take all experiences, positive or negative under review. We are sorry that your experience with U Drive Cover has not been positive. We are happy to get one of the team to contact you to try and resolve your issue. If you could kindly email SM@udrivecover.com with your name, postcode and registration, one the team will be in touch.
Foul company
Foul company.
I selected an insurance plan with them. They then decided to revise their terminology and add on 40% to my premium. Upon explaining i won't part with another £400 based on their poor system. They cancelled my policy and left me with a bill. 70% of which was a "commission fee"
They then harassed me and threatened court action. After dealing with a bereavement in the family I go to call them in which they have added a further 60% on to the debt.
Disgusting and the poor customer service managers can on reiterate they are "fca approved".
Hopefully they get stripped on their licence. Scam company avoid.
22 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We take all experiences, positive or negative under review. We are sorry that your experience with U Drive Cover has not been positive. We are happy to get one of the team to contact you to try and resolve your issue. If you could kindly email SM@udrivecover.com with your name, postcode and registration, one the team will be in touch.
After being declined by major banks due…
After being declined by major banks due to a poor credit score, U DRIVE COVER was a lifesaver. They took the time to understand my situation and found a realistic finance deal.The communication was excellent from start to finish. The whole process took only two days, and I was able to get a car without a massive deposit." Thanks for everything!
20 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Very poor experience
Very poor experience – lack of transparency and misleading pricing.
I was initially quoted around £721 for my car insurance, however after “validation checks” the total price increased to over £1,100. No clear or specific explanation was provided for this significant increase, despite me asking multiple times.
The company only gave generic responses about “validation scoring” and refused to explain exactly what had changed in my case. I also repeatedly asked for a clear breakdown of cancellation costs, but this was never properly provided.
Communication was extremely frustrating. I was told I would receive a call back – this never happened. When I requested everything in writing, I was constantly pushed to call instead, which felt like an attempt to avoid giving clear answers in writing.
To make things worse, my complaint was marked as “final response” without actually resolving the issue or answering my questions.
Overall, this experience felt very unclear and unprofessional. I would strongly advise others to be cautious, as the initial quote may not reflect the final price you are asked to pay.
I would not recommend this company.
22 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We take all experiences, positive or negative under review. We are sorry that your experience with U Drive Cover has not been positive. We are happy to get one of the team to contact you to try and resolve your issue. If you could kindly email SM@udrivecover.com with your name, postcode and registration, one the team will be in touch.
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Great service and customer satisfaction
Great service and customer satisfaction
22 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Staff was polite and customer service…
Staff was polite and customer service was on point
20 April 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Advisor was friendly and provided great…
Advisor was friendly and provided great customer service
22 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Absolutely brilliant help for me today…
Absolutely brilliant help for me today Abdul was
22 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
HorribleNever seen in my life company…
HorribleNever seen in my life company asking so many things like that I mean I got a different cause more expensive than this course and they never ask me for anything. Everything is in my account. That’s what I have said so very bad experience thank you.
22 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We take all experiences, positive or negative under review. We are sorry that your experience with U Drive Cover has not been positive. We are happy to get one of the team to contact you to try and resolve your issue. If you could kindly email SM@udrivecover.com with your name, postcode and registration, one the team will be in touch.
Great service and reasonable priced
Great service and reasonable priced
22 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Spoke to Evan
Spoke to Evan, when I didn’t understand something he broke it down with a perfect analogy, he was very patient and very understanding, did everything in his power to ensure I had a good experience. Top man 👍
22 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Good service and professional
16 April 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Faiza was amazing and explained…
Faiza was amazing and explained everything thoroughly and made sorting out insurance that much easier.
21 April 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
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