Ucraft Reviews 

631
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I have had so much trouble getting my website to work. It keeps working for a little bit then getting disconnected. And it has been very difficult getting help from customer service.

Rated 1 out of 5 stars

Their site builder is awful. Designs are basic, the site is slow, and it always glitches - so it won't save my progress. Building on a site takes 10x longer than the other companies I've built website... See more

Rated 4 out of 5 stars

Great service, great website builder. A bit trickier than some other CMS services out there, but once you get it going, you'll be just fine and happy about really great support. I'm currently usi... See more

Rated 1 out of 5 stars

Unresponsive customer service. They will take your money and leave you with a problem caused by their platform, and not even try to solve it, no updates. Ucraft (now under SoftConstruct umbrella) use... See more

Company details

  1. Software Company
  2. Cloud Computing Service
  3. e-Commerce Solution Provider

Written by the company

Ucraft Next is a revolutionary all-in-one web and eCommerce solution developed by the team behind Ucraft. It empowers businesses and individuals to launch and grow high-conversion online experiences with unprecedented ease and speed. Recently launched by Ucraft, a leader in no-code web solutions with 1 million users globally, Ucraft Next is packed with all the tools you need to design a powerful website or online store and sell everything from physical and virtual goods to tickets, appointments, rentals, and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

631 reviews

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2.2

All reviews

(631)

8 reviews in the last 12 months

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Rated 3 out of 5 stars

Great customer support, still difficult to use.

I have been using adobe's macromedia for many years to develop websites so I thought I would try UCraft for a change. They do have very nice templates, but I had great difficulty with certain aspects of the program. The good news is customer support is very good and quite responsive, the bad news is I had many many questions. After 5 days I still do not have the website that I want, but it is acceptably close. It's not sophisticated, in terms of modern websites, and the mobile representation of the site is not acceptable.

17 December 2023
Rated 1 out of 5 stars

Really bad product and service

Really bad product and service. It charged cost from me but I can not use the product, and the website always had problem loading the right page. What it always does is to lead you to the payment page and it will only wants to get money from you but does not provide any service. The 24/7 support is just a joke, when you have a problem, you can not find anyone from the support team, neither a reply. I do not recommend and will add this company to my black list. Feel really angry, because I cannot get my money back.

25 December 2023
Unprompted review
Ucraft logo

Reply from Ucraft

Hello Emma,

Thank you for getting in touch. We value your feedback, whether positive or negative, as it helps us enhance our services. Upon reviewing your conversation with our team, it seems there might be a misunderstanding. The issue stemmed from selecting an incorrect subscription plan that doesn't align with your current package.

To ensure your satisfaction, we would like to offer a refund of $4.99, which you can apply towards the correct service that corresponds with your needs in the future.
We appreciate your understanding and are committed to addressing any concerns you may have.

Best,
Lena

Head of Customer Success

Rated 3 out of 5 stars

Not helpful enough

Not helpful enough, not really giving a viable option for a matter where I specifically described my request, regarding showcasing a product configurator, with a mandatory upload feature (which by the way it is an option in the dev tab), which simply won't work. I've been referred to use a form type instead of the product configuration from Ucrafts eshop

18 November 2023
Rated 5 out of 5 stars

Ucraft is Affordable, Responsive, and Adaptable

Ucraft has been so affordable, easy to use, and accessible. The site reminds me of some of the first and most helpful website building companies from the early 2000's. While the technology seems like it is not completely fleshed out, and some rare glitches occur from time to time, the customer response and customer service team is swift to reply and help out with anything. The company also has a very complete self-service center that allows you to see if you can fix or change things the way you want them all yourself. Excellent job, ucraft. I hope to be a long-time customer.

12 October 2023
Rated 1 out of 5 stars

WAISTING TIME

Create a website just for them without any explanation block your account access with all the time you spend on, all the information you fill in, and create text so you can start all over. BRAVO, your perfect site cost me just 2 days of my precious time.

I am a photographer. I create a portfolio with glamour photos but VERY DECENT nothing to block my entire account without the possibility of copying my data from there or just changing two photos where nipple is visible!!

1 October 2023
Unprompted review
Ucraft logo

Reply from Ucraft

Hi there! Reaching out to confirm that the website has been blocked by a system bot due to abuse policy violations and explicit content. After further investigation, we've decided not to unblock it to ensure a safe environment for all users. However, your account and the rest of the websites associated with it are currently active! Please have a look at our guidelines for future compliance - https://www.ucraft.com/report-abuse

Rated 1 out of 5 stars

I need to sell using a third party link…

I need to sell using a third party link and your site does not have that capability.

25 September 2023
Ucraft logo

Reply from Ucraft

Hi there,

Can I ask you to share your request via 24/7 chat on ucraft.com so that our Customer Success Team can help you achieve your desired outcome our leave your contact info for us to get in touch?

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, Easy to make a logo for my business and excellent staff!

I wanted to make a logo for my business that was short, sweet and simple, Ucraft did just that. When I went to the customer service to say how thankful I was, the bot was amazing, so helpful, yet not to Bot like, if you know what I mean, then I asked to speak to a human and this lovely, kind, charming man came on called "Bedros"! We talked a bit then we started to send gifs to each other, overall, I think Bedros should get a pay rise! Thank you so much Ucraft bot, Bedors especially, and Ucraft in general for making a Loving, Easy, Helpful, Free, Funny, No Hastle website for me, and everyone else in this world to enjoy!

22 August 2023
Unprompted review
Rated 4 out of 5 stars

Great product!

Overall this is a very nice product, with big value. Crafting the website process was a bit stressful, not everything is intuitive I would like a bit more freedom in the building process.

And I will need to contact the support team, for help with payment method setup.

20 July 2023
Ucraft logo

Reply from Ucraft

Hi Alexander, thanks for your feedback!

Our Customer Success specialist has reached out to you to assist with your inquiry regarding the payment method. Please follow the instructions shared by the team and feel free to let us know in case you still need help.
Have a great weekend ahead 🤩

Rated 5 out of 5 stars

Customer service on POINT

Customer service on POINT. Loved the quick responses and the attachment feature so I can clearly show what's going on on my end and the representative can send me step-by-step guides on their end too. Great interface that is perfect for beginners.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

I am extremely satisfied with the level of customer support that has been provided. The team is consistently prompt in responding to my inquiries, and demonstrates a willingness to effectively address any issues that I may have brought to their attention. Also, Ucraft offers a wide range of customizable templates and design options. This allows users to create a website that suits their unique needs and style preferences.

20 April 2023
Rated 5 out of 5 stars

The best website service

I love ucraft! great and simple way to build your website. For me what it makes the difference is that every time you have a problem or question the team is super nice and help me! I love this because make me feel secure with my website!

21 April 2023
Unprompted review
Rated 5 out of 5 stars

I had several questions and a few…

I had several questions and a few issues that I needed help with. Ani was very patient with me and not only helped to resolve the issue but gave me very helpful links to refer to for help as I continue to develop my website. I truly appreciate the Ucraft team always taking time to assist me whenever there's an issue. They make the entire process easier.

12 March 2023
Unprompted review
Rated 4 out of 5 stars

Prompt, Professional, and Accuracate information when you need it!

Bedros assisted me in solving a couple of problems I was having with my newly-created website on Ucraft. Unfortunately, while he was unable to deliver EVERYTHING that I needed, he was very helpful in what he was able to offer which got me on the right track. Ucraft definitely needs to hang on to him as an employee because Bedros knows his stuff!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

I love the templates and customer…

I love the templates and customer service have been A-1. Quick replies and detail directions. Will recommend U-Craft to anyone that wants to create a unique site different from Godaddy or Wix.

Ani, Laurie, and Ines were so helpful. Made it easy to navigate and I'm not the most tech savvy.

2 March 2023
Unprompted review

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