uCheck Reviews 

Very efficient and helpful in the chat service

Very helpful on a query that was sent through to us and it was dealt with efficiently and professionally by Lisa & Jan

Very helpful indeed. quick and effective

Spoke to Lisa earlier today who who talked me through the issues I was having navigating the options on the website. She was courteous, professional and friendly. She was not in a hurry to get the call over with and made sure I understood what I was doing. Thank you Lisa, you’re a credit to your employer.

A complete waste of time. I was looking for a company to carry out credit checks for my subcontractors and came across ucheck. It seemed like it would do the job so I tried getting one check done before asking for the relevant info from all the subcontractors. I am glad I did because I started the process at the end of April and 2 months later the actual checking part hasn't even started yet. I've been asked to approve the application a number of times which I have done yet I'm still being asked to approve one thing or another. Total time wasters.

Ben was able to solve my issue swiftly which was fantastic allowing me to continue my work.

Jean has been a great help since registering with UCheck

Very quick, easy to deal with and efficient.

Becca was very helpful with providing guidance for my query. Becca was quick to respond on the Live Chat service and gave me the advice I needed.

The Live Chat service for uCheck is one of the better ones that I have encountered. Thank you

A big thank you to Becca for sorting out my query and for patiently helping me through the process. Great service . Much appreciated.

uCheck are very responsive and solve issues quickly. I'm really impressed. Thanks to Jenna Reed in particular for their help.

My issues was resolved and Nick was very helpful. However, when I was waiting for the response the chat kept saying "as they had not heard from me it was going to be ended", even after just a few minutes, this was not very helpful

Excellent customer service. Becca was very quick to help out and offered clear and precise information,. Becca updated what needed to be done without any delay.

I called to ask about the process after receiving a clear DBS result, and Sharna was great at explaining the next steps. She was friendly, knowledgeable, and took the time to clearly explain all the procedures, making the process easy to understand. Excellent customer service and very helpful throughout.

Excellent, professional and helpful service with my DBS application today from Sharna.

I went to U-Check Help Team with a question as an employer, regarding permission to request an Enhanced DBS for a new role we are creating. Whilst I studied all the literature, new roles can be borderline between Basic and Enhanced. Once I had studied all aspects internally, I reached out for advice and Alexandra was brilliant and qualified the role with a key aspect in the title within hours. This means I can go ahead smoothly without the too/fro scenario I have experienced in similar situations with other agencies. Thank you, Alexandra,!

Really helpful as usual, Katie went above and beyond, and sorted everything really quickly. Excellent company.

They replied very quickly and were nice and friendly all through the process. KATIE was very professional and deserves extra ⭐⭐⭐⭐⭐.

Quick and straightforward resolution to my query. Literally, done and dusted in less than an hour.

Terrible service for enhanced DBS checks as you can see with other comments. They maybe alright for standard ones. It took a lot of back and forth for them to realise that working with vulnerable children would require enhanced checks. Then my application was rejected on the shininess of my passport photo which I could clearly see was fine. Then they couldn't do anything because they outsource their photographic checks to another company and so then only offered a partial refund and said I would have to start everything from scratch. Offloading that part of process (checking the photo) to some other company and then trying to use that as a justification for not providing a full refund is a bit of a scam. Best to avoid for enhanced DBS checks.

Correction: Wow they even dispute your reviews saying they're for another company. So lots of negative reviews will have been taken off Trustpilot. I have never seen that before! Avoid!!!!!