good fast delivery and products were well packed and they were what they were advertised to be I wish parcel cost wouldn't be so much but I really don't know where else to order this product from a... See more
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Review summary
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Reviews shaping this summary
Smooth experience but too expensive. Everything arrived exactly as expected in excellent condition. The add on cost for the shipping however is too much and I would only consider it again if there is... See more
Company replied
To me is important that you deliver to Argentina some products that are not available for delivery in other patforms. Website could be more user friendly. Ahipping costs tend to be too expensive, even... See more
Company replied
Living in Spain it’s often difficult to get products delivered from outside the country. The postal service here is unreliable and every second week there’s a holiday where everything closes for a day... See more
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Company details
Written by the company
Ubuy, your trusted global shopping companion! Since 2012, we’ve offered a seamless global shopping experience, now in over 180 countries, connecting you with top brands and over 300 million products. Explore items from the US, UK, China, and more, all from home. We provide secure payment options like Stripe and PayPal for hassle-free shopping. With a user-friendly website and partnerships with FedEx and DHL, Ubuy ensures convenience and reliability for all your shopping needs!
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22. Kuwait, Kuwait, Kuwait
- +965 22204472 - 22204471
- info@ubuy.com
- www.ubuy.com
4.3
Excellent
9K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Chavi Singh provide a serious help
I am very satisfied with the help I received from Chavi Singh from the Ubuy Customer Support Team. After more than 40 days of sending support requests and trying to get assistance regarding my order, he is the only person who actually took the situation seriously and helped move things forward.
His professionalism, responsiveness, and willingness to investigate the issue made a real difference. Thanks to him, I finally received clear support after weeks of waiting.
Thank you, Chavi Singh, for your help and for taking the time to properly handle my case.
10 March 2026
Unprompted review
Reply from Ubuy
Hello Yanis Liegeois-Sarre,
Thank you for sharing your detailed feedback with us!
We truly appreciate your patience and are glad to hear that Chavi Singh from our Customer Support Team was able to assist you and move your case forward. Your kind words about his professionalism, responsiveness, and dedication mean a lot to us, and we will be sure to pass along your appreciation to him.
At the same time, we sincerely apologize for the delay you experienced earlier while seeking assistance. Your feedback helps us improve our support processes so we can serve our customers more efficiently.
Thank you once again for your understanding and support.
Best Regards,
Team Ubuy
Reply from Ubuy
Hello Alexia
We're sorry to hear your item was not delivered. Please email us at info@ubuy.com with your order details so we can investigate and resolve this for you.
Best regards,
Team Ubuy!
Even after logging a complaint UBuy has…
Even after logging a complaint UBuy has not replaced my package. DHL SAYS THEY WERE NEVER CONTACTED BY UBUY. What level of scamming is this??
9 March 2026
Unprompted review
Reply from Ubuy
Hi K Seema, thank you for your feedback. We are very sorry to hear about your experience and the frustration caused.
We have investigated this and can confirm that our records show the shipment for your items (Lacoste T-Shirt & Cap) was unfortunately lost in transit by the courier. We have already sent an email to the address associated with your account asking you to confirm whether you would prefer a new shipment or a full refund. Please check your inbox (and spam folder) for this email so we can resolve this immediately.
Warm regards,
Team Ubuy!
It was a nice experience
It was a nice experience. My product reached well and serves a purpose I ordered for
7 March 2026
Unprompted review
Reply from Ubuy
Hello Ramzey Kato,
Thank you for your kind feedback
We’re glad to hear that you had a nice experience and that your product arrived safely and is serving the purpose you ordered it for. Your satisfaction means a lot to us.
We truly appreciate your support and look forward to serving you again soon!
Best Regards,
Team Ubuy
An item of $555 ended up $1008.A good…
An item of $555 ended up $1008.A good portion of this was FedEx charges.This ended up in a poor communication adventure,unjustified delays,amateur behaviour,false location updates,talking via robots and eventualy first forwarding the pack to the wrong island.
3 March 2026
Unprompted review
Reply from Ubuy
Hi F.Ragousas
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had with your order. We are grateful that your order was successfully delivered on Tuesday, 3/3/26, but we are very sorry to hear that the journey to get it there was so stressful.
We understand your frustration regarding the final cost of $1008 for an item priced at $555. As your order was shipped from the USA, the final price includes the product cost plus all applicable international shipping, customs, and VAT fees. The total price, inclusive of all these charges, is displayed on the checkout page before you complete your purchase to ensure transparency.
Please note that we are a real team, and we are here 24/7 to help. The slight delay in delivery is due to the ongoing conflict and regional instability. Please call us directly at 30 21 1198 3318 and escalate if you have any concerns regarding your order. We would like to make this right.
Warm regards,
Team Ubuy!
What a scam
What a scam. I bought some saw palmetto from this website, at the checkout, it clearly shows the postage to UK, which was 20 pounds, the capsules were around £140. It does not mention that customs taxes are NOT included, like other retailers do. So I bought anf then in 5 days I received a message from DHL that I have to pay £63 pounds for the customs taxes. What a rip off. The seller does not warn you in advance before buying !!!!!! Stay away ! Then I emailed them they replied once and after they didn't bother ! They are lying saying that there was a notice BEFORE buying the product warning about the customs taxes. The only time there is something mentioned was when I already bought the product, on the invoice. What a trick !!! I specifically read all info before pressing the check out button, was not mentioned. If they changed it and I hope they will after this , then the others will be fortunate to see.
26 February 2026
Unprompted review
Reply from Ubuy
Hello Cat Lascar
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the unexpected customs fees on your Pure Encapsulations Saw Palmetto 320 purchase.
We want to clarify that we do include a clear notice on our checkout page stating, "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." This information is also reiterated in your order confirmation email as a reminder. Additionally, our website and policies clearly outline that customs duties and taxes are determined and collected by the customs authorities of your country, and we are not authorized to influence or alter this process.
If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer support team at info@ubuy.com. We value your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
Team Ubuy!
Avoid
I’m extremely disappointed with my experience ordering from Ubuy.
I ordered 4 kits and only received 2. That alone is frustrating enough, but what’s worse is the complete lack of effective support from customer service. Despite multiple attempts to resolve the issue, nothing has been done. All I get are apologies and the same repeated update, with no real action or solution.
To make matters worse, the delivery date keeps getting pushed back with no clear explanation. This delay is now affecting our business, and we risk losing customers because we can’t fulfill our own commitments. The slow response times from customer service only add to the frustration.
Overall, very poor service, poor communication, and zero accountability. I would not recommend ordering from them, especially if your business depends on timely and complete deliveries.
2 March 2026
Unprompted review
Reply from Ubuy
Hello Rebecca
Thank you for sharing your feedback, and we are genuinely sorry to hear that your experience with Ubuy has led to frustration. We always aim to provide a seamless experience, and it is clear we missed the mark here.
You are absolutely right to be frustrated about receiving only 2 of the 4 kits you ordered. To clarify, our delivery times rely heavily on how quickly the supplier can provide the item. We can confirm that the merchant has now shipped the remaining 2 quantities of the "10 Pre Drawn Canvas Bags Set" to our warehouse, and we have dispatched the shipment via FedEx for delivery to your country.
Your new tracking ID is 889252696723, and the shipment is expected to arrive within the next 3–4 working days.
We truly appreciate your patience and cooperation as we worked to resolve this matter with the supplier. We are constantly working to improve our communication so that situations like this are handled with more urgency in the future.
We value your business and hope that the arrival of the final items helps you fulfill your own commitments to your customers.
Warm regards,
Team Ubuy!
Had a a great experience on purchasing.
Had a a great experience on purchasing from the app and also from the after sales support team specially to Mr.Chavi Singh from the Ubuy Customer Support Team.
22 January 2026
Unprompted review
Reply from Ubuy
Hello Toto
Hello, thank you so much for the 5-star review! We are thrilled to hear that you had a great experience, both with our app and our after-sales support. We will make sure to pass along your kind words to Miss Chavi Singh. Recognizing individual efforts like his is incredibly important to us, and she will be delighted to know he made your experience a positive one. We look forward to serving you again soon!
Warm regards,
Team Ubuy!
I want to leave another review for Ubuy…
I want to leave another review for Ubuy because at first, I gave them a rating of one star since no one contacted me to replace the missing code. However, after I left that review, Ubuy support contacted me several times, apologized, and offered compensation of 20 USD, so I want to be fair and write a different review. Although it was not Ubuy who provided the code (it was Jazwares), But I appreciate that they are trying to rectify the situation. I still want to be fair and mention their offer of compensation.
27 February 2026
Unprompted review
Reply from Ubuy
Hello Olga Pugachova,
Thank you so much for taking the time to update your review and for giving us the opportunity to make things right. We are very sorry for the initial delay in response regarding the missing code, but we are thrilled that our support team was able to connect with you and offer a resolution.
We are glad to hear that you have received the missing serial code from the manufacturer Jazwares' official website. Regarding the missing code upon delivery, we have processed a $20 compensation to your original payment source.
We hope to serve you again under better circumstances!
Best regards,
Team Ubuy
Everything worked fine
The equalizer Lokius 6 by Schiit Audio works fine and was delivered very quickly, in perfect conditions and in full accordance to what expected.
4 February 2026
Unprompted review
Reply from Ubuy
Hi Roberto,
Thank you for your wonderful feedback! We’re delighted to hear that the Lokius 6 by Schiit Audio arrived quickly and in perfect condition, and that it’s working exactly as expected.
Your satisfaction means a lot to us, and we truly appreciate you choosing Ubuy. We look forward to serving you again soon!
Warm regards,
Team Ubuy
The delivery was fast and the packaging…
The delivery was fast and the packaging was perfect.
2 February 2026
Unprompted review
Reply from Ubuy
Hello Sandra Duah,
Thank you for your kind feedback!
We’re delighted to hear that your order arrived quickly and that the packaging met your expectations. Ensuring a smooth delivery experience is always our priority.
We truly appreciate your support and look forward to serving you again soon!
Best Regards,
Team Ubuy
Reliable and products are of good…
Reliable and products are of good quality
25 February 2026
Unprompted review
Reply from Ubuy
Hello Jedidías,
Thank you for your wonderful feedback!
We’re glad to know that you found our service reliable and the products to be of good quality. Your trust means a lot to us, and we’re committed to maintaining the same standard for every order.
We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
Ubuy services are superb
Ubuy services are superb. The delivery was smooth and the product I ordered for was in perfect condition.
13 February 2026
Unprompted review
Reply from Ubuy
Hello Mutiu Olawuyi,
Thank you so much for your fantastic feedback!
We’re delighted to hear that you had a smooth delivery experience and that your product arrived in perfect condition. Comments like yours truly motivate us to keep delivering superb service every time.
We sincerely appreciate your support and look forward to serving you again soon!
Best Regards,
Team Ubuy
Great quality as shown in picture
Great quality as shown in picture. Delivered within time limit. Would definitely recommend to use.
20 January 2026
Unprompted review
Reply from Ubuy
Hello Adarsh Gunnoo,
Thank you so much for your wonderful feedback!
We’re really glad to hear that you’re happy with the product quality and that it matched the pictures, along with being delivered within the expected time. Your recommendation truly means a lot to us!
We look forward to serving you again soon.
Best Regards,
Team Ubuy
Selling trash!!
I got cups from ubuy and I tell you don’t buy this trash!! I can’t clean the cups, it’s impossible!!! I tried everything without success. Cheap trash from china. NEVER AGAIN!!!
23 February 2026
Unprompted review
Reply from Ubuy
Hello Heinz Kraft,we are very sorry to hear that you are unhappy with your purchase. We take all reviews seriously and have looked into your order.
Our records show that the item delivered the "Tabletops Gallery 16-ounce Sedona Mugs" matches the description on our site exactly and was shipped as a new product. The manufacturer states these mugs are dishwasher and microwave safe, which is intended to make cleaning convenient.
We see that the 7-day return period for this item has passed, and unfortunately, we did not receive any prior contact from you regarding a return request. If we had, we would have been happy to assist with a resolution at that time.
We sincerely apologize for any inconvenience this has caused and appreciate you bringing this to our attention so we can continue to improve our service.
Warm regards,
Team Ubuy!
Prize Received
I’m excited to share that I won an HP laptop through Goodwall, and it was delivered by Ubuy. The laptop arrived in excellent condition, exactly as described, and works perfectly. I truly appreciate the smooth delivery and the care taken to ensure the product matched the full description. This prize is not only a personal milestone but also a reminder of the opportunities Goodwall creates and the reliable service Ubuy provides.
28 January 2026
Unprompted review
Reply from Ubuy
Hello Melody Kaunda,
Congratulations on winning your HP laptop—that’s amazing! 🎉
We’re delighted to hear that your prize, in collaboration with Goodwall, reached you in perfect condition and lived up to your expectations. It truly means a lot to us that you had a smooth experience with Ubuy.
Thank you for your kind words and for sharing this special milestone with us. We hope you enjoy your new laptop, and we look forward to serving you again in the future!
Best Regards,
Team Ubuy
Good product and good service.
26 January 2026
Unprompted review
Reply from Ubuy
Hello Gerald,
Thank you for your kind feedback!
We’re delighted to know that you’re happy with both the product and our service. Your satisfaction means a lot to us, and we’ll continue working hard to deliver the best experience every time.
We look forward to serving you again soon!
Best Regards,
Team Ubuy
Speedy delivery and very low customs…
Speedy delivery and very low customs charge - many thanks
21 January 2026
Unprompted review
Reply from Ubuy
Hello Caroline,
Thank you for your wonderful feedback!
We’re glad to hear that you experienced speedy delivery and low customs charges. It’s great to know everything went smoothly for you.
We truly appreciate your support and look forward to serving you again soon!
Best Regards,
Team Ubuy
Getting what I need
To me is important that you deliver to Argentina some products that are not available for delivery in other patforms. Website could be more user friendly. Ahipping costs tend to be too expensive, even for standard, not big difference.
24 January 2026
Unprompted review
Reply from Ubuy
Hello Marcela,
Thank you for sharing your feedback with us.
We’re really glad to hear that you were able to find products for delivery to Argentina that aren’t easily available on other platforms—that’s exactly what we aim to provide.
We also appreciate your honest suggestions regarding the website experience and shipping costs. Your feedback is valuable, and we’ve shared it with our team to help us improve both usability and pricing transparency.
Thank you once again for your support, and we hope to serve you even better in the future!
Best Regards,
Team Ubuy
Very fast delivery
1 December 2025
Unprompted review
Reply from Ubuy
Hello Mr. R.D. Gabriel,
Thank you for your feedback!
We’re delighted to hear that you experienced very fast delivery. Providing quick and reliable service is always our top priority.
We truly appreciate your support and look forward to serving you again soon!
Best Regards,
Team Ubuy
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