UBEEQUEE Reviews 

I've had 3 trackers from this Company, the 3rd one was faulty from day one. Despite being a regular customer and numerous attempts to resolve the situation, both independently and via resolve, I was not able to get a replacement tracker, or a refund for it. They had just renewed my subscription and I was unable to get a refund on that either.
Over the months i tried to get help communication was poor, promises made that weren't followed through and I had to keep repeating myself because of lack of continuity of anyone dealing with it. I chalked it up to experience in the end and went with a competitor whose customer service and quality of product is far superior. Wish I'd gone there in the first place.

Ordered a watch to track my father who had dementia. It never worked properly and despite 3 emails to the support desk there was no response. We stopped using it after a couple of weeks as it was a waste of time and didn’t bother to get a refund as the service was clearly non existent. My father sadly passed away in August. Upon checking my bank statement today I have been charged for another subscription fee without any warning or chance to cancel. In my opinion avoid at all costs.

Edit: This company suddenly becomes very responsive when you leave a bad review - speaks volumes!

Further edit: I wrote this review in February 2024, where I had a clear email from them cancelling the subscription. 6 months later and they have once again charged my credit card. I honestly can’t stress enough that you should avoid using this company.

Like many people I wish I could give them zero stars. Acquired a cat tracker in 2022 which was next to useless. Again, like others I even had to pay to return one and be sent a replacement, which also failed to work effectively.
At this point 2 months after purchase I told them I wanted to cancel the annual subscription. The reply (which sadly I cannot access as sent to an old email) was this was noted and I need do nothing more. Having assumed it was cancelled I didn’t even spot the auto renew payment in 2023 and was stunned when it was taken this year.
When I contacted them I was told they’d sent an e-mail reminder and I’d had time to cancel. They had sent the reminder to my defunct email address. My app clearly shows my new e-mail and they had confirmed my account was updated on the website and now linked to it. Plus they have sent me newsletter type things to the new e-mail.
Yet stunningly the reminder - if indeed it was ever sent - magically went to the out of date e mail.
They refuse to credit me with this years’ subscription, simply harp back to how I should be aware when it’s due to renew.
Anyway I have now put a merchant stop on my credit card to prevent them taking money again.
My advice - do not touch them. The product does not work, it is pretty hopeless, they ignore cancellation instructions when it suits them and to be honest I’m disgusted with their approach. No doubt, looking at other reviews, they will post a reply in an attempt to exonerate themselves.

Got this for my rescue cat and I couldn't be happier with it. I can now see exactly where she goes during the day and I don't have to worry. I contacted the company with a query about the tracker and they replied the same day. I think this is a great little tracker and at a very reasonable monthly price. Yes, it auto renews, but they do make that clear so it's not a problem and I can cancel when I want.

My Mum bought this tracker watch for my disabled brother who is trying to have a bit of independence, taking the bus to his groups 3 x a week. She's too polite to complain, but the device is absolutely useless. Says he's all sorts of places, rarely where he actually is. How this can be advertised as suitable for tracking a dementia patient is beyond me. If someone actually went missing you'd have no idea where they were. Complete waste of money.

I ordered my tracker in January 2022 however it was too large and heavy for my cat so it was resigned to a drawer. I forgot to cancel the automatic subscription. I didn’t see payment go out in 2023 but spotted 2024 on the day it was taken. I emailed and explained I haven’t used the product for 2 years but they refuse to refund.

The Cat Tracker I got for Christmas turned up on time and has worked really well. Friendly and prompt customer service and easy to use and now we know where the moggy slopes off to at night!

I took out a subscription and bought a watch with tracker for my mum with dementia. We found that using the device was really impractical needing to be charged every day and was so fiddly neither my mum nor her elderly partner were able to charge the watch. Subsequently I tried to cancel my subscription which is within my rights and the customer service is diabolical. I am still waiting after 2 months for a representative to deal with the matter - meanwhile they continue to take the subscription as I seem unable to cancel it! What a terrible service and actually the watch was a complete waste of money. I would not buy this again or recommend it.
Finally got a response after posting this review - sad that this was the only way to get my request actioned. PS - there was no email sent to me before I posted this review.

I had been getting concerned that this company was going out of business, as their communication was awful.
I can now say that the company has addressed my issue and has issued me with a new tracker. They are now responding to emails, and appear to be back on track.
I am pleased about this, as the tracker is reasonably light weight and it works well. My cat is used to the device, and we love tracking him!

Had this tracker for around 3 years. Worked great until recently until the SIM cards supplied started to lose connection. Customer service has been woeful recently. None responsive and since I am now on my 3rd SIM card in as many months I can only assume the mobile network supplier is the root cause of all the bad reviews of late. If Ubeeqee want to survive they need to change to a new mobile network as it is causing all the bad reviews. Maybe go with someone more local might be a good idea?
I will be cancelling my subscription and using the device with another mobile provider. I have already tested with another network and the device is working flawlessly again. If you like the device then that would be my advice to do.

We've had the tracker for several months and it was generally working fine. It is somewhat clunky as mentioned by others - it would often report a current location which was several miles away (an internet/phone distribution point I think) before correcting itself, but more often would update with a previous location from hours or days ago (instead of keeping the most recent one). However, it would report correctly if you kept refreshing the location.
The map is the less detailed open streetmap view, with no Google maps link or satellite view.
As reported by others in mid November the tracker stopped working completely. There was simply a message that they were aware of an issue, but it took 1 week for a further update to ask us to request a new sim card (it seems their existing sims all failed at once suggesting a widespread licensing/service issue).
I cancelled our subscription and asked for the unused portion to be refunded but this was refused.
We're now using Tractive which is excellent.

Do not touch this crap company. One of my trackers has hardly ever worked and I have sent constant emails since August. They do not answer at all. The subscription was taken however ,so they are still around for the money ,but not for their customers who genuinely care about their pets and want to know where they are!
In desperation I returned the faulty tracker to them and asked for either a replacement or a refund for the remaining subscription. The tracker was signed for but I have not had either a replacement or a refund. I live on the state pension and need to pay for another tracker so I’m having to wait until I can afford it. Sadly my bank cannot help.
For anyone who is interested I have a Tractive mini tracker on my other cat and it is excellent,as is their customer service. So this is the way forward.
Stay far away from this company they are nothing but fraudsters and frankly,thieves!!

We bought a tag a nd a watch for Mum who has Alzheimers. Due to the need to charge daily she would not wear the devices. So they were not fit for what we bought them for. We agreed a return with Ubequee

Despite numerous emails over a period of months we have not received a refund for about 250 pounds worth of equipment

Had an account for elderly uncle. He passed away. Changed jobs and emails and didn’t notify UBEEQUEE so they just kept taking money! When I realised, they refused to refund even one of the years’ subscriptions. Their view is they complied with their T & C and I should have updated my email address. While they are not wrong, I note that they didn’t act on the email bounce back notification that they would have had two years in a row. No complaints policy provided despite requests. Money grabbing with no customer care at all in my view.

Tracker still not working after 2 weeks of going offline. Have been promised a new SIM over a week ago but still not here. Messages back and forth but not really explaining what this issue has been. Finding it all very odd. Meanwhile my cat is venturing out without his tracker which makes me very uncomfortable and anxious.

Update!!!

Received new SIM today after complaining and guess what? It still DOES NOT WORK. Time to cancel this subscription and go elsewhere. I think.

Second review.

It sounds like a number of people have had the same issue with their trackers just flashing blue and not getting a connection as I did in October.

Ubeequee did send me a replacement tracker, but I had asked for a refund of the subscription I paid for in desperation for 2024-2025. They said this had been sent to the finance team and I would receive it in 14 working days. Guess what? No refund and now they're ignoring my emails.... Well, that's if they're in the office at all. I do wonder whether they've gone bump. Perhaps the reason peoples' trackers are ceasing to work is because they haven't paid their bills? Who knows. But it is completely shoddy service! I said in my previous review that the app was crap. It's clearly a UK white label of a Chinese company, as a lot of the text in the app is Chinglish and doesn't make sense.

I won't stop asking where my refund is. I know it's only £41 but it's the principle of the thing!

Do not buy anything from this company. Despite cancelling subscription they proceeded to take money from our account and refused to refund it . Have had to hand our case on to the ombudsman. Have also contacted radio 4 consumer program to ensure other potential customers are informed.

Been with them a year, was a reasonable tracker, with a fairly good service,always had a positive experience with the 'helpdesk' infact,they were really good, especially for the overall price.
Now 7days ago it stopped tracking, the blue light just flashing. No point emailing at weekend as its out of hours so waited til Monday,emailed,they replied quickly saying they were aware that a "few" devices had stopped tracking around 9nov,and mine was amongst them,they ended it saying they "would email when they can" at the time I was semi relieved to have an answer, but now 4days on they are not replying and my cat is without his tracker and going out, which is far from good for me as there are reasons why I had a tracker.
Are they going out of business ?? What the eff is goin on??

Really disappointed, my tracker stopped working last Thursday and I have had some back and forth with customer service which was left as ‘we will be in touch again as soon as we can’ in the meantime I am having to risk letting my elderly cat out without a tracker.

UPDATE- I have been sent a new Sim and tracker is working, it was just a pity it took 2 weeks and numerous emails to sort.

Wow - where do I start…
Shoddy product that didn’t work well… until it stopped charging - when it didn’t work at all.
Sent is back for a refund (which they have received) written to them several times, only to be ignored…. And guess what… NO REFUND…. Have also seen here that they like taking subscriptions after customers have cancelled… so have had to cancel my card. Huge palaver for crap product and even crapper service.