AOMEI Backupper Reviews 2,163

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and efficiency, often highlighting their quick response times. People frequently commend the excellent customer service, noting that issues are resolved promptly and effectively. Many consumers also appreciate the overall quality of the service provided. However, some people mentioned issues with the product itself, specifically that it sometimes ceased to work or failed to capture working files. A few other people also felt that the company's Image Deploy feature needed more work, finding it limited for large deployments.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the promptness,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support team for being... See more

Product

People report ambiguous experiences with product. Many customers praise the products as outstanding,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness, patience, and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

This is in my opinion the best computer storage software and seems to care about the customer. They don't overcharge for products or support, and always respond quickly with an easy solution to most... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate eve... See more


Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

AOMEI has by far the best PC backup…

AOMEI has by far the best PC backup software on the market. Lany was so helpful with getting me a solution to my multiple problems. He replied in a reasonable amount f time and always got back to me.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had to contact support for a matter that does not reflect on the quality of AOMEI products which I'm very happy with. The support request was handled by Lanry Lucky within a very reasonable time frame and solved based on my first post in the ticket.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Great support from Lanry Lucky at AOMEI. My issue was resolved quickly and the licence reset was handled smoothly.

Professional and efficient service.
Thank you!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Support is very responsive and efficient

The support is very responsive and efficient. My problem was the following: after changing my PC, I wanted to transfer my AOEMEI license to my new machine.
Thanks to the support, this was done without any problem.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product, great support

Bought this great product. Works flawlessly. Great support: had some specific questions, they were solved the same morning.
Can highly recommend AOMEI Backupper!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

License Application Issue

I have a five (5) slot license for Backupper Pro w/lifetime upgrades. I had used two (2) slots and needed to install it on a laptop running the standard version of the app. When I tried to upgrade it, I received a message saying the license had exceeded the available slots. I contacted Tech Support, and within 24 hours, Lanry Lucky had reset the license, and the new version was up and running. Great Service!!!

4 March 2026
Unprompted review

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