U-Drive | Car, Van, Minibus & Truck Hire Reviews 6,141

We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our wo... See more

Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!! Also want to thank, Steve, Alex and Callum for ALWAYS... See more

We hired a van from Poole, the online booking tool was easy to use, follow up questions on the phone were easily resolved, staff were very friendly, explained everything clearly and the pick up and re... See more

I have used U Drive Exeter for a number of years, but this year particularly over the last 6 Months I have had 6 Van hires. Every time the service has been 1st class, friendly, efficient, good humour... See more

First time using U-Drive, expecting renting a car to be a difficult process, and they couldn't have made it easier. Callum in Poole has sorted my friend and I out with a van, he was positive, friendly... See more

Had two different rental companies cancel my van the week and day of house move, U-drive went above and beyond to get a van ready for me with less than an hour's notice. Achia was brilliant, explaine... See more

Fraudulent & Predatory – Avoid They run a clear scam: rent you a car, then invent damages and falsify drop-off records to charge you extra. My case matches countless other reviews with the exact sa... See more

Exceptional service and assistance. Another firm let me down and with just two hours to find another car and to get to Stonehenge for a tour they delivered a service efficiently and without fuss.... See more

A great company to deal with. We hired a Ford Tourneo - 9 seater MPV for a trip to Scotland for a family gathering. The collection and return process was straightforward with very friendly , helpful... See more

The booking process was easy and helpful and all necessary information was provided. The phone was answered quickly too! Upon collection, Ty was very friendly, completed the adminstration efficiently... See more

Amazing customer service from Ashu (I think that was her name) very polite, straight to the point and an asset to your team. She showed us a few different vans to make sure we were getting the right... See more

Excellent experience - sorted us out with a vehicle at the last minute during an extremely busy home buying/selling period. Lauren was the point of contact at the desk and was friendly, engaging and h... See more

​"I had a fantastic experience with Euan at U drive in Southampton, He made the entire rental process incredibly smooth and stress-free and never rental a car in my life. He was professional, quick to... See more

I exclusively hire my cars from U-Drive Poole because of their fantastic customer service and reliable vehicles. Today has been no different, getting to the pick up point this morning was a challenge.... See more

Excellent experience with Ty. It was a very last minute booking and this didn’t cause any problems. Ty was amazing, really friendly and helpful given our last minute needs. Would definitely recommend.... See more

Borrowed a transit from the bristol branch for 24 hours very easy to hire with no problems van was very spacious for a flat move and very easy to drive .The staff was very helpful especially asha who... See more

Hired a small van from the Bristol branch. So easy! Excellent vehicle condition, cheap rental price for 24 hours. Easy to park my car on site for free during the hire period. Friendly, knowledgeabl... See more

First line of contact is excellent, flawless attention at desk, all clearly explained and very transparent in policies of damage and insuring waivers. The company has very strict procedures in vehicle... See more

I hired a tipper, and explained I was moving scrap metal, the guy at the counter said no problem just because careful. I was very careful,but unfortunately scratched a decal on the back. They have cha... See more

Good and friendly staff. I had a great customer service when picking up a small van. The staff was amazing whilst explaining the process-very friendly, warm and beaming with positive energy (you roc... See more

Hired a van for the day. Friendly staff made the whole experience straightforward and easy. Trust worthy and not looking to rip you off as no hidden fees or attempts to take your deposit - would 100%... See more

Kayleigh was super helpful when we hired an extra long wheel base to move house. Her manner with customers was excellent and she was really thorough when inspecting the vehicle with us and giving us a... See more

I have been using U-Drive for more than 5 years now. Not a single time when they have not being outstanding. Customer service is great, polite, easy and efficient. Rentals are in very good condition,... See more

Everything about the van hire was efficient and professional. It took 15 minutes from getting online to having a confirmed booking. Charlie Jory in the office was superb, getting everything done in... See more

Short term van hire. Booked pn line which worked well. Had to extend and make some changes quite late...phoned and they could not do enough to help me. Friendly and efficient Tracy thanks. Collect... See more

I am extremely disappointed with my experience renting a van from U Drive. Around six weeks ago, after returning the vehicle, I was told there was a nail in one of the tyres and my deposit... See more

I recently rented a van from U-Drive’s Southampton branch, and it was an exceptional experience from start to finish. The online booking process was straightforward, with a user-friendly website that... See more

I had a great experience with U-Drive and would happily use them again. The booking process was easy to complete online. After booking, I called with a couple of questions and the staff were... See more

Asha in Bristol went out of her way to help me out when I arrived late for a Saturday rental. Totally my fault so massive appreciation for this extra effort. Have used U-Drive for years and always... See more

Ty made my experience great - he was friendly with the admin at the outset, and a cheery presence throughout the pick up. When I returned the excellent van on a bitterly cold morning, my car wouldn’... See more

Exceptional customer service from Tye once again. The efficiency of getting signed up and on my way was a swift one, Along with good jokes. Always a pleasure hiring with these guys.

We have a number of vehicles on hire from U-Drive and on the rare occasions that problems arise they are swiftly responded to and dealt with. Special thanks to Graham and Emma for their continued he... See more

I’ve used u-drive 4-5 times in Poole and Southampton and they’re always super helpful and honest too. I’ve had nothing but service that’s second to none and can 100% recommend to anyone.

I know most people will search the 1star reviews to find the real ones… I recently hired a Nissan Proace electric van from U-Drive and had one of the worst experiences I’ve ever ha... See more

A great experience . One of the best I’ve had with vehicle hire . Some minor complications but team were very very professional and was sorted . Very friendly , too. Charlie and Ash were particularl... See more

Excellent customer service from the team at U-Drive Southampton. Euen and Kayleigh are always so friendly and helpful. I especially appreciate their knowledge of the vehicles, including the expected f... See more

Had to get a hire car last min and the lads in store were extremely helpful and very kind. Great customer service and a hire car I wish I never had to give back, my entire experience was great. Would... See more

I rarely leave reviews, but my experience with U-Drive was so poor that I feel compelled to warn others. The staff were shockingly rude and dismissive from the moment I arrived. Basic customer servi... See more

Dreadful customer service to the point of aggression and threats from a senior manager. U-Drive incorrectly charged an admin fee and for 3 months gave us the run around. When we went to the offic... See more

Staff member Ty at Poole was courteous and nothing was an issue. Needed to change van spec at short notice. Add to this his great sense of humour which added to a stress free experience. Thank you

We’ve been renting vans for our business for a while now and we have always been well looked after. Our requests are often last minute which can be tricky, however we haven’t ever felt like we are... See more

My first time hiring a vehicle. I have to say Ty at the Poole branch made the process easy. He was super happy and cheerful for a Friday morning which made the process a nice experience. Ty, if you se... See more

Great customer service, quick and efficient, the cars and avns are always spotless when they are given to you. And throughly go over the condition of the vehicle and its specs

Very pleased with the customer service experience I received, the booking was a quick and easy process. The van was a good vehicle and easy to drive. I would highly recommend U-Drive to my friends and... See more

Lauren was very helpful and gave service with a smile, there were alot of customers to process on the morning that I hired a truck for. Lauren kept her cool and was very informative and helpful. Great... See more

After multiple occasions of hiring from Udrive the service from day one has always been effective and efficient. Great customer service from one of the agents tai no fuss and always informative with a... See more

Terrible company, booked a van 2 weeks in advance to move house and paid for it, they then canceled the booking, phoned them up and got a different van, they told me the girst van was being refunded s... See more

Picked up my rental to move flats, Ty at the desk was friendly and sort sorted out all the paperwork nice and quickly. I've used Poole before and it's always really easy!

I needed a van for hire to travel to France for a family holiday so I shopped around many many van hire companies to find the van I needed at a good price. Most companies didn’t even have the type of... See more

Disgusting customer service. Booked a Luton payment taken then they emailed to say couldn't do it. Agreed to take a LWB extra large van. Arrived at site and 2 Luton were there? Went inside and rude gi... See more

I brought a Luton van just was given a long wheelbase. The staff were amazing when I explained what I needed to move and turned out if I had the Luton I couldn’t have done the job. It was all thanks t... See more

U-Drive A PCN was wrongly issued on a van I was hiring. Esso Rossmore issued a PCN but fairly quickly realised it was a mistake and cancelled the PCN on my hire van and four other vehicles wh... See more

Ty was very helpful, polite and EXTREMELY funny. The experience was very smooth and easy. We hope that the next time we hire its just as pleasurable.

All the guys were both helpful, friendly, and most of all flexible in assisting my situation, which changed from day to day! It was easy to book, arrange pick-up and drop-off with no delay when I nee... See more

Money grabbing. U Drive charged extortianate costs for minor cosmetic damage. A third party provided the engineers report, I understand this, however they wouldn't accept alternative reports... See more

These guys used to be great, but reduced opening hours and a tendency to charge for fuel illegitimately means I'll not be using them again. Very sad.