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Two Wheels Empire Reviews 

309
•
TrustScore 4.5 out of 5

4.4

Bike Accessories Store
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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent functionality and quality, noting they work as expected and enhance their equipment. Many people also highlight the swift and efficient delivery, with orders arriving quickly and on time, supported by excellent communication and professional customer service. However, some customers also noted issues with customer support, reporting unresponsiveness or a lack of helpful solutions for their problems. A few other people mentioned occasional delivery problems, such as slow shipping, parcels not arriving, or receiving incorrect items that required returns.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and rapid delivery... See more

Product

Consumers find the product to be positive, with many stating it works well and meets their expectations,... See more

Service

Customers had positive experiences with service, often highlighting great service, rapid delivery, and good... See more

Order

Customers consistently note positive experiences with order, highlighting good communication throughout the... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased an item, which turned out faulty, a quick WhatsApp communication and a return form sent to me, a recommendation from themselves for a replacement item sent out and received it within 36... See more

Rated 5 out of 5 stars

What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... See more

Rated 5 out of 5 stars

Really impressed with their service and arrived in good time. I had a little problem (with my brain function) and contacted them with their wattsapp and the guy was brilliant and really helpful.

Rated 5 out of 5 stars

They are located in the UK and I am in the USA and my order from Two Wheel Empire arrived before several local purchases I had made. Communication was excellent from beginning to end. Thank you for th... See more

Company details

  1. Bike Accessories Store
  2. Motorcycle Equipment and Accessories Store

Written by the company

From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(309)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Ordered a speedi

Ordered a speedi. Send the wrong product twice had to pay for a return. The 3rd product was supposed to be right. Still didnt fit then broke trying to remove it. Just dont buy a speedi it doesn't work. I contacted the manufacturer too and it was the same with them.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid *****

Received the volspeed v3 and contacted two wheels Empire the next day as was unable to go past 20 mph. I had explained I wanted to pay the difference and exchange product for the speedbox 3.3 instead. What should have been a simple swap turned out to be days of flaffing around sending messages back and forth. In the end they wanted upto 30% re-stocking fee with is absolutely ridiculous. ( nearly £50) now going through trading standards and they failed to complying with consumer rights
Avoid and get product from elsewhere

25 July 2025
Unprompted review

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