Alice is an amazing customer service rep. Treated me fast, friendly and gave me a bonus when I made an error depositing and I didn’t get my bonus she added it as a gesture of goodwill. I will stick wi... See more
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Please be very very careful if your game crash and the money still goes out they won't let you have it back even if it was there fault the app crashed. I will also be reporting to the police as theft.... See more
Company replied
The customer support I received from Madalina was quick and simple, obviously she has to make sure I was the account holder but it took less than a minute. Even though my query was regarding my Free s... See more
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I spoke with a friendly lovely ladies called Josie David who promptly answered my query and even thou I didn't put a code in on a promotion she kindly manually credited it for me
Company replied
Company details
Information provided by various external sources
Join your two favourite gals at Two Fat Ladies Bingo for the best online bingo in the UK! You’ll find the best online bingo, games, bonuses & more!
Contact info
Europort Avenue, GX11 1AA, Gibraltar, United Kingdom
- www.twofatladies.co.uk
You should know
4.0
Great
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please be very very careful if your…
Please be very very careful if your game crash and the money still goes out they won't let you have it back even if it was there fault the app crashed. I will also be reporting to the police as theft.
13 October 2026
Unprompted review
Reply from Two Fat Ladies
Hi Yvonne,
Thank you for taking the time to leave a review. We want every game session to feel smooth and enjoyable, and we understand it can be disappointing when the experience doesn’t match that expectation.
While the service is designed to run consistently, individual accounts may sometimes need to be reviewed more closely to confirm how everything was applied. That’s why we take note of feedback like yours - it gives us the chance to follow up and provide clarity.
We’ve reached out to you through the Trustpilot form so you can share your details securely. Once we receive them, our team will review your case directly and come back to you with a clear response.
Your input is valuable, and it helps us continue shaping the experience in ways that matter most to our customers.
Warm regards,
Two Fat Ladies Team
Alice is an amazing customer service…
Alice is an amazing customer service rep. Treated me fast, friendly and gave me a bonus when I made an error depositing and I didn’t get my bonus she added it as a gesture of goodwill. I will stick with this casino site due to this lady Alice.
25 July 2026
Unprompted review
Reply from Two Fat Ladies
Hi Marie,
Reading your feedback was truly encouraging for our team. Thank you for sharing your experience with us.
We’re delighted to know our agent was able to assist you in a way that left such a positive impression. Delivering attentive and reliable support is something we work hard to achieve every day.
Your kind words not only mean a great deal to the individual involved, but they also remind the whole team how important great customer care really is.
Thank you once again for your review. We’re very pleased we could help.
Sincerely,
Two Fat Ladies Team
Reply from Two Fat Ladies
Hello Mr. Todd
Thank you for your wonderful comments regarding our customer support team.
It’s always rewarding to hear when a customer feels genuinely cared for and supported throughout their experience. Your review reassures us that our efforts to provide attentive service are making a real difference.
We’ll gladly pass your feedback to the agent involved, as recognition like this is incredibly valuable and appreciated by the entire team.
We’re grateful for your trust and happy to hear your experience with us was such a positive one.
Kind regards,
Two Fat Ladies Team
Alina was flvery helpful today I did a…
Alina was flvery helpful today I did a typo on a code but she kindly helped me and gave me my rewards 😊
1 May 2026
Unprompted review
Reply from Two Fat Ladies
Hi S.w-darby,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated.
Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience and thank you again for your review.
Kind regards,
Two Fat Ladies Team
QUERY SPINS
Adelina C was so helpful solving my query....really pleased with customer service...
6 April 2026
Unprompted review
Reply from Two Fat Ladies
Hi Sharon,
Thank you for posting your review about our agent. They always aim to deliver clear and supportive service, and we’re happy this came across so strongly.
We’ll share your comments with them directly. Positive recognition like yours is uplifting for everyone.
It reinforces why we place so much focus on personal interactions.
We appreciate your kind words and are glad your experience was such a positive one.
Kind regards,
Two Fat Ladies Team
I spoke to Vlad S and he sorted my…
I spoke to Vlad S and he sorted my problem out straight away, so helpful and friendly. Thank you so much I appreciate that
25 January 2026
Unprompted review
Reply from Two Fat Ladies
Hi Karen,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Two Fat Ladies Team
I spoke with a friendly lovely ladies…
I spoke with a friendly lovely ladies called Josie David who promptly answered my query and even thou I didn't put a code in on a promotion she kindly manually credited it for me
10 October 2025
Unprompted review
Reply from Two Fat Ladies
Hello Miss Carrina,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Two Fat Ladies, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Two Fat Ladies Team
claudia went above and beyond today and…
claudia went above and beyond today and helped me get my free spins which wasnt going through excellent service
4 September 2025
Unprompted review
Reply from Two Fat Ladies
Hi Margaret,
Thank you so much for taking time to share your thoughts with us!
We are dedicated to providing you with the finest gaming experience, complemented by exceptional customer support. Your encouraging feedback truly inspires us to continue striving for excellence.
We hope that you will continue to enjoy all that we have to offer, and we look forward to bringing you even more fun and excitement in the future. Thank you for your review!
Kind regards,
TwoFatLadies Team.
I had a great experience with slots and…
I had a great experience with slots and staff and are quick to deal with any problems you have
9 August 2025
Unprompted review
Reply from Two Fat Ladies
Hi Sean,
Thank you so much for taking the time to share your review with us!
We are thrilled to hear that you enjoyed playing our slots and bingo games, and it's always wonderful to hear that our agents' dedication is appreciated. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Kind regards,
TwoFatLadies Team
Denisa m sorted out my problem in…
Denisa m sorted out my problem in seconds
7 August 2025
Unprompted review
Reply from Two Fat Ladies
Hi there,
We truly appreciate your feedback! It’s always fantastic to hear that our agents' commitment shines through.
We take great pride in delivering an exceptional gaming experience alongside top-notch customer support. We look forward to you enjoying our games and having many exciting and rewarding experiences with us in the future.
Kind regards,
TwoFatLadies Team
Chatted with Adelinea who was very…
Chatted with Adelinea who was very helpful and polite
22 July 2025
Unprompted review
Reply from Two Fat Ladies
Hi Jacqueline,
Thank you for taking the time to share your feedback with us. We are happy to hear that our agent has made a positive impression on you!
Your kind words mean a lot to us, and we are committed to providing you with an even better experience in the future. Our Support team strives to ensure that your time on our website is enjoyable.
We hope to see you again soon for many more fun games and features. Thank you for choosing TwoFatLadies as your gaming destination!
Kind regards,
TwoFatLadies Team
Spoke 2 Andrea today she was very…
Spoke 2 Andrea today she was very helpful and polite and courteous making it a lovely experience on 2 fat ladies well done Andrea
16 June 2025
Unprompted review
Reply from Two Fat Ladies
Hi there, Jacqueline!
We appreciate your kind words, and we thank you for taking the time to share your feedback with us.
It's always wonderful to hear when our team's hard work and dedication is noticed, as we constantly strive to provide our players with the best possible experience.
Thank you for choosing our website. We hope that you'll have many exciting and rewarding experiences with us in the future.
Kind regards,
TwoFatLadies Team
Won’t release my winnings
Withdrawed on the 11th of April was asked for documents on the 14th which was approved within a few hours it’s now the 17th and they still haven’t paid out my winnings because my accounts ‘under review’ I’ve withdrawn much smaller amounts before and never had this problem. Don’t use this company they'll come up with any excuse to not give you your winnings. I’ve asked to escalate the matter further with financial team or casino manager and they are now not responding to my emails. They’ve now approved my winnings 17th April but I’ve just had an email to say my withdraw of £18 has been approved instead of 6k?
11 April 2025
Unprompted review
Great help today from a guy called…
Great help today from a guy called cosmin T great customer service and friendly service
6 April 2025
Unprompted review
Reply from Two Fat Ladies
Hi Keiron,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Two Fat Ladies, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
www.twofatladies.co.uk
so far the best help I've ever come…
so far the best help I've ever come across and I've played on many casinos and it's really great ;)
1 April 2025
Unprompted review
Reply from Two Fat Ladies
Hi Tomasz
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Two Fat Ladies, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us!
Warm Regards,
Two Fat Ladies
Reply from Two Fat Ladies
Hi, Jodie!
Thank you for your thoughtful review! It truly means a lot to us!
We’re thrilled to know that our team’s efforts have made a positive impact. Hearing such encouraging feedback reaffirms our commitment to delivering the best possible experience for our players.
We’re grateful to have you as part of our community and hope you continue to enjoy many exciting moments with us!
Best wishes,
The TwoFatLadies team.
Now been since oct 7and have with held…
Now been since oct 7and have with held my winnings they keep asking me for bank statements and dates I send over the weeks later ask for further back dates I send over and proof of balance go back further keep sending them and keep fobbing me off ask me to log in through email and open banking and they know they have blocked me go on to live chat and just keep telling me they are close to verification it’s been going on since 7th oct have never been put through this ever by any other site must have been best part of 100 emails and live chats that I have recorded worst ever company that have no interest in paying out but take as many deposits as you want without asking a question have case ready to go shouldn’t need to fight for what is totally SCAM company when comes to paying out
7 October 2024
Unprompted review
Reply from Two Fat Ladies
Hello, David!
We are sorry to hear that there has been any disruption caused by our verification process.
However, as a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of at different points in their journey with us.
This process involves requesting specific documents, which supports a secure and equitable environment for all players.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details.
Kind regards,
TwoFatLadies Team.
Great customer service
Great customer service. I have spoken with Alin D tonight, who gave great advice
6 October 2024
Unprompted review
Reply from Two Fat Ladies
Hello Audrey,
Thank you so much for the positive feedback!
We're thrilled to hear that you have received the help you needed. Our Support Agents always strive to provide the best assistance possible, and it’s wonderful to know their efforts have made a difference for you.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
www.twofatladies.co.uk Team,
Great costumers services Thank you to…
Great costumers services Thank you to Alina.P for helping me out with my issue!
26 September 2024
Unprompted review
Reply from Two Fat Ladies
Hi Andreea,
Thank you so much for your amazing review! We always love to hear your feedback, and your kind words really made our day!
We hope to continue to offer outstanding customer support and to bring you many fun and exciting games and features. Thank you for choosing TwoFatLadies as your main gaming hub!
Kind regards,
TwoFatLadies Team
amazing service thank you Fat ladies
19 September 2024
Unprompted review
Reply from Two Fat Ladies
Hi Jasmine,
We are so happy to hear that you are having a good time on our website! Your positive feedback means the world to us.
We hope that you'll continue to enjoy all that our website has to offer, as we bring more fun and exciting features. Hoping to hear from you again soon!
Kind regards,
TwoFatLadies Team
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