Tweak Reviews 

Just to save confusion my review is about the internet service provided by tweak not the website (which I very much enjoy).

As stated by other customers the support is abysmal, from the few support calls I put in I got answers back which made me feel like I was just complaining to be complaining. Considering I work in IT myself my questions were definitely not on a "dumb user" level, and even if they were don't deserve condescension.

But that's not the worst part, the most annoying part is if there is a network issue, they simply are unreachable in the weekends or evenings. So it's good luck if you have to work (remote for international clients in my case). After the Nth time the internet went down and I couldn't even reach anyone I just went to a more stable ISP.

tl;dr when it works it's ok, when it doesn't it's a nightmare.

We have Tweak internet & TV for about 2 month now.

Connection speed and reliability is perfect, as can be expected from optic fiber. Is has native ipv6 as well (nice!) and what appears to be a fixed ipv4 address. Wifi6 with 5ghz over 80 MHz works like a charm with the Fritzbox router.

TV is perfect as well, better than our previous provider. Smaller niche external channels are available in full HD.

Some bad reviews I cannot understand, in particular the ones which complain about connection speed.

I would set -100 if it would be possible.
1. When the engineer came to home (I was not at home) I asked him to connect the router in one room and corner, where I know for sure the best WiFi connection is, there were all appliances present for that, but he did it in completely different place, the closest to the fiber optic socket in the house, almost outside of the house. On the phone call he said "Yes, OK", but in the reality he did on his own way.
2. The contract. After 3 months you won't have a chance to stop the contract and IT IS NOT clearly mentioned in the contract, so most of the clients will not aware of this trap, and they will use it, for sure.
3. Internet speed is not even close to 1 Gigabit (in my case it was always between 500-650Mb), and no matter what you (as a client) say, they don't care, they don't listening to your arguments, how logical or obvious they are, they will always find the way to tell you that it is you're stupid, or your house is not correct, or your TV, smartphones, laptop, cables, air, weather, anything, but not their service.
4. Customer support is just horrible! no words.

I was using their internet in my house in NL, I was not personally living there, I let Ukrainians live there who were fleeing from the russian war in Ukraine, so I arranged the internet on my name for the first month, then I've changed the contract on one of the person's name, living in the house (they've got the NL bank accounts, so they were able to pay for bills, that's the only thing we've agreed they will be paying while living in my house). After 3 months they've decided to go back to Ukraine (it was too difficult to stay in Netherlands for them for so long), so I called to tweak support, explained the situation and asked them to stop the contract, since no one is living in the house and no one is able to pay for the internet any more, but they've declined my request. I've tried 3 different ways and all were declined, the explanation from them was simple - it is a contract, it needs to be paid to the end of the contract (another words, we don't care who and why were using it, in which circumstances and why they can't use it or pay for it any more, we just want you pay for the entire year). Honestly, if I would be the owner of this business, I could try at least to understand the people's situation and not chase them for what they have not even used, but tweak does not care! They just DOES NOT CARE about you as a client AT ALL, from any point, in all meanings of this words!