TUTOROO Reviews 

1,522
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the straightforward signup process and smooth user experience for connecting with tutors. Many people highlight the helpfulness of the support team and the ability to find suitable instructors, simplifying the process of building learning partnerships. However, some customers also noted significant dissatisfaction regarding payments and refunds. Tutors frequently report issues with payment when students discontinue after initial lessons. Additionally, several people experienced issues with refunds for unavailable teachers or company errors.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with some reviewers praising the team as... See more

Service

Customers had ambiguous experiences with service, with many expressing significant disappointment and... See more

User experience

Clients share positive opinions on user experience, with many finding the platform user-friendly and easy to... See more

Payment

Consumers find payment to be a significant source of frustration, with many reporting issues such as not... See more

Refund

People report negative experiences with refund, with many customers expressing frustration over prolonged... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great job of the support team, they are fast and efficientin, and in putting students and tutors in contact. On the other hand I think that giving four, one hour and a half, classes for free is is too... See more

Rated 4 out of 5 stars

I have met this instructor and we have agreed on a plan. But she said she was unwell for second lesson. We skipped it. Then she ghosted me for our 3rd lesson. Edit: Had multiple unpleasant experien... See more

Company replied

Rated 4 out of 5 stars

The great thing is, that the students come without me searching for them. Therefore it's a bit unpleasant, that I have to teach for two weeks for free, even though it's not certain that the student wi... See more

Rated 4 out of 5 stars

Tutoroo was instrumental in connecting my current student Dutch to me. I found the website a bit inflexible in that the lesson duration seems preset at 90 minutes which did not suit either of us. But... See more


Company details

  1. Private Tutor
  2. Language Course Provider
  3. Online Marketplace
  4. Tutoring Service

Information provided by various external sources

TUTOROO - Find the best language tutors near you, now.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(1,522)

209 reviews in the last 12 months

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Rated 1 out of 5 stars

am your tutor

am your tutor, which it is very difficult in finding students via your agency and? ,why because of your T&C, DOES Not work with me, how can you ask the client to pay 2 weeks to you and pay he 3rd check to tutor or teacher, now student does not have money to continue who is the winner and who lost the time, WIFI, and electricity , energy to explain very good to the student to understand better the lessons. my suggestion is you just take out your fees and leave the rest to the teacher or tutor. what are your fees?

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Tutoroo as an opportunity

With no experience, no certifications needed, as long as person who knows the language Tutoroo accepted me as an online tutor. I feel like I'm not left behind, for those who doesn't have any certifications as well and are looking forward to teach online. Tutoroo is giving an opportunity for us, and this reason alone makes my experience great. I'm really looking forward as a new Tutoroo member!

31 July 2025
Unprompted review
Rated 4 out of 5 stars

"Grateful for the Opportunity—Hoping to Reach More Students Soon!"

I'm truly grateful to TUTOROO for this amazing opportunity! I'm so happy and excited that my profile has been approved. The platform is very welcoming and professional, and I appreciate how smooth the process has been. I’m really looking forward to connecting with students and sharing my passion for teaching. I hope that TUTOROO will continue to support me in this journey—especially in helping me reach more students. I also hope that my profile will be more visible so I can start teaching as soon as possible. Thank you once again for this wonderful opportunity!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

When you need support

When you need support, the Tutoroo team are very responsive and give great follow-up. You know there's a human at the other end of the keyboard and that, for me, marks them way above other platforms. They also have great students who are more engaged than on other platforms.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Tutors don't show up

Started off good, when they referred me a bunch of English tutors for my father in law. Turns out none of the tutors were vetted. It's been 3 months and the tutors recommended didn't show up for scheduled lessons. They also STOOD BY their no-refund policy unless there are no available tutors. After spending 3 million IDR with them, and 0 lessons in the past 3 months, I would expect a refund for not getting what we signed up for.

18 July 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Ming,

We sincerely apologize for the inconvenience and disappointment you’ve experienced. We completely understand how frustrating it must be to have tutors not show up as expected.

Please allow us to clarify that as per our policy, payments are non-refundable as long as there are available tutors for the selected language. In your case, we have checked and confirm that one of our English tutors, David, is currently available and ready to support your father-in-law’s learning needs.

We are more than willing to assist you in coordinating the lessons to ensure a smooth and positive experience going forward. Please reach out to our Jakarta support team through the platform so we can help arrange this promptly.

Thank you for your patience and understanding.

Warm regards,
The TUTOROO Team
www.tutoroo.co

Rated 5 out of 5 stars

What a wonderful tutor

What a wonderful tutor! Catarina is so patient and attentive, helpful with grammar, idioms, verb tenses, and ease with conversing. I highly recommend her. I have visited Lisboa often, and it's fun to talk to her about her city.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

🌟 A Wonderful Experience So Far

🌟 A Wonderful Experience So Far

Although TUTOROO knew that I didn’t have any reviews or ratings when I first joined, they've truly exceeded my expectations. From the beginning, the team has been incredibly supportive and proactive in helping me get started. They’ve already connected me with at least three potential students, which speaks volumes about their commitment and dedication.

I’m genuinely happy with the experience and feel that TUTOROO really cares about both their tutors and their students. I'm excited to keep growing with them and would definitely recommend their platform to others who are passionate about teaching.

Thank you for everything! 🤍

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Tutoroo will ghost you istead of…

Tutoroo will ghost you istead of refund.

I was supposed to get a refund. Tutoroo first started to make things longer and the process harder. But I did not stop. I kept reminding. They accepted that I have the right for the refund. It took months, they run out obstructions. They asked me for my Paypal account. The communication got ghosted. Few times they replied, that the refund is taking longer then expected and than they ghosted me. It was several years now. I still ocationaly remind them, but there is completely 0 reaction now.

UPDATE: (reaction to response): Thank you. The first time the case was transferred to the team was in November 2023. Since then there was barely any progress. Let´s see this time. Thank you

UPDATE 7.8. Almost 3 weeks and no progres :(
UPDATE 6.9. (2 month after the post) another month and despite Tutoroo´s promises here, nothing happened
UPDATE. 19.10. no progress. "The team is still handling the issue" but no longer communicating
UPDATE 4.1.2026: Years come by, tutoroo reaction remains stable -> zero.

10 July 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

1 January 2026

Hi Lukas,

Thank you for your continued feedback. We acknowledge your concerns and understand the disappointment caused by the lack of visible progress.

Your case remains under internal review, and the matter is being handled through the appropriate team. While we are unable to share further details at this stage, please be assured that it has not been closed or disregarded. We recognize the importance of timely communication and are taking steps to strengthen our follow-up processes.

We appreciate you bringing this to our attention and thank you for your patience.

Kind regards,
The TUTOROO Support Team
www.tutoroo.co

---------------------------------------------

21 October 2025

Hi Lukas,

We’re truly sorry to hear that there’s still been no progress, and we completely understand your frustration after so many weeks of waiting and repeated follow-ups. This is certainly not the experience we want for our tutors.

Please rest assured that your case remains active and under close review. Our Prague team is continuing to handle the matter, and our management team is now directly overseeing the follow-up to ensure the process moves forward without further delay.

We sincerely apologize for the lack of communication in recent weeks. You have every right to expect transparency and timely updates, and we are working to improve that immediately.

Thank you again for your patience and for continuing to allow us to make this right. We will provide a update as soon as there is confirmed progress.

Kind regards,
The TUTOROO Support Team
www.tutoroo.co

---------------------------------------------

08 September 2025

Hi Lukas,

We’re very sorry to hear that you’re still waiting, and we understand how discouraging this must be after our previous updates. We regret the frustration it has caused.

Your case is still with our Prague team, and we’re actively monitoring it to ensure progress is made. We will continue pressing for completion and will update you as soon as there is movement.

Thank you for your patience and for giving us the opportunity to make this right.

Kind regards,
The TUTOROO Support Team
www.tutoroo.co
---------------------------------------------

13 August 2025

Hi Lukas,

Thank you for sharing your follow-up. We truly regret that you are still experiencing this delay despite our previous assurances. We fully acknowledge that the time taken so far has been far too long, and we understand how disappointing this is for you.

Please be assured that your case remains active with our Prague team and is being closely monitored for progress. We will continue to follow up until the payout is completed and will keep you updated with any developments.

We appreciate your continued patience and understanding while we work to finally resolve this matter.

Kind regards,
The TUTOROO Support Team
www.tutoroo.co

---------------------------------------------


21 July 2025

Hi Lukas,

Thank you for your updated feedback.

We sincerely regret the prolonged delay you've experienced and acknowledge that your case should have been resolved much sooner. We understand your frustration completely.

Please rest assured that we are now treating this matter with the urgency it deserves. Your case has been escalated again to our Prague team with clear instructions to prioritize the processing of your 50% payout.

We genuinely appreciate your continued patience and will do our utmost to ensure a proper resolution this time.

Kind regards,
The TUTOROO Support Team
www.tutoroo.co

Rated 4 out of 5 stars

Anna Ukrainian Tutor

I selected Anna based on her experience and current professional role. She proved to be a great tutor and demonstrated a lot of patience when I struggled with aspects. If I had one criticism it would be that at times I felt the pace of the subjects was a little quick. That may however be down to how Anna felt I was progressing. Unfortunately I had to stop my lessons due to my schedule demands, but would not hesitate to use Anna as my tutor again once I restart lessons.

1 May 2025
Unprompted review
Rated 3 out of 5 stars

No problem at all

8 July 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Emah Wamuyu,
Thank you very much for your feedback. We're glad to hear that everything went smoothly and that you had no issues with our service.

If there’s anything we could do to improve your experience or earn a 5-star rating from you, we would truly appreciate your suggestions. We’re always open to feedback and committed to continually improving the support we provide to both our tutors and students.

Alternatively, if you encountered any issues, please let us know by sharing your email address, and we’ll be happy to assist you further.

Thank you once again for using TUTOROO.

Warm regards,
The TUTOROO Team
www.tutoroo.co

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