TUSTING Reviews 87

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 23 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their top-quality, beauty, and outstanding craftsmanship, often describing them as exquisite and well-made. Many people are delighted with their purchases, noting the superb material quality, smooth leather, and impeccable construction that feels luxurious and durable. Reviewers also highlight the excellent service and communication, with some receiving bespoke items quickly and others appreciating the helpful staff. The bags are frequently described as stylish, practical for everyday use, and designed with subtle branding, making them a sophisticated alternative to other brands. Many customers are so pleased that they plan to expand their collection, with some already having multiple items and recommending the company highly.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the top-quality materials... See more

Quality

People report positive experiences with quality, consistently praising the exceptional craftsmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My sister bought me a TUSTING Leather Clipper bag (Sundance) back in 1999 from a store in Natick, Massachusetts. I used it regularly as a school teacher carrying a little more than I should. The lea... See more

Company replied

Rated 5 out of 5 stars

Absolutely great experience! I bought the leather laptop sleeve in Ivy (dark green) and a key-holder in Ivy too. The products are top-quality and really beautiful, the packaging is also gorgeous. A... See more

Company replied

Rated 5 out of 5 stars

I recently commissioned a bespoke briefcase for myself after a significant work milestone. I researched multiple options beforehand and became inspired while learning more about Tusting both their hi... See more

Company replied

Rated 5 out of 5 stars

Perfect bags, perfect customer service. I am a bag addict and have bought from many of the designer houses over the years but can safely say my Tusting bags are the highest quality I own. I bought... See more

Company replied


Company details

  1. Bags and Luggage Store
  2. Handbags Shop

Written by the company

Tusting is a British leather goods atelier known for luxury handbags, briefcases and luggage. A ‘quiet luxury’ brand favoured by those who seek subtle, timelessly stylish leather bags and accessories, Tusting's beautiful pieces are entirely British-made, being designed and handcrafted from beginning to end in the workshop at Tusting HQ in Lavendon, Buckinghamshire. A fifth-generation, family-run company, Tusting first came into being in 1875 as a tannery to supply the Northamptonshire shoe trade. Diversifying and eventually specialising in making beautiful products from these leathers, a deep knowledge and appreciation for this ages-old material has been carried forward through all those generations to the modern day so that now this knowledge is invested in every item created in the Tusting workshop. Tusting leather goods are inherently highly sustainable through the materials chosen and the longevity of their lifecycle. All leather used begins as a byproduct of the food industry, is up-cycled by gold-standard tanneries (certified for the highest level of environmental stewardship) and is accompanied by the most durable metal components available. As a result, longevity is a key feature of Tusting products, with many pieces still in daily use over 30 years after they were first made, representing extraordinary sustainability and value for money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

87 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Wonderful leather bags

Brilliant bags- I now have two-excellent customer service and extremely helpful and pleasant to deal with.
I am delighted with my bags and will definitely buy from the company again.

2 August 2023
Unprompted review
TUSTING logo

Reply from TUSTING

Jane, thank you so much for the lovely review! It means a lot to get your feedback and we have shared it with our workshop staff who deserve all the praise for making the bags you are enjoying. We look forward to helping you with your next purchase. 😊

Rated 5 out of 5 stars

Tusting is synonymous with quality

Tusting is synonymous with quality, the bags, the customer service, (nothing is too much trouble) the materials and the longevity of the products. One of my favourite pieces is 20 years old and still looks amazing! I love love love these beautiful bags ❤️

22 August 2023
Unprompted review
TUSTING logo

Reply from TUSTING

Thank you Mia for your great review and it's wonderful to hear of your old favourite still being well loved after decades of use!

Rated 5 out of 5 stars

Outstanding service and beautiful bags-…

Outstanding service and beautiful bags- I ordered a bag which was out of stock and customer service rang me to offer a replacement which I am delighted with- it was slightly more expensive but they covered the cost, just the kind of service you don't expect anymore. The bag itself is stunning, very high quality leather, a very fine finish. It came beautifully presented too.

17 March 2022
Unprompted review
TUSTING logo

Reply from TUSTING

Thank you so much for sharing your experience Natalia, we really appreciate it – enjoy your new bag!

Rated 5 out of 5 stars

Outstanding

I bought a Mini Holly handbag from this company after seeing the Duchess of Cambridge carrying one and thinking it looked really cute. I got so much more than a cute handbag - it is absolutely beautiful! They really do make them themselves, in England (unlike almost all the better-known British brands!), the leather is gorgeous and their service was just amazing.
I'm lusting after some of their luggage now...

22 January 2022
Unprompted review
TUSTING logo

Reply from TUSTING

Thank you for your lovely feedback Thomasina, we look forward to helping you choose some luggage too!

Rated 5 out of 5 stars

Returning customer after many…

Returning customer after many purchases, the level of personal service is outstanding. Nothing is too much trouble, loved the recent collaboration with India Hicks - made in england & excellent service.

15 December 2021
Unprompted review
TUSTING logo

Reply from TUSTING

Thank you so much for the lovely kind words, we love to be able to share this kind of feedback with the staff and we look forward very much to helping you again soon!

Rated 5 out of 5 stars

Excellent products, firm and service

Excellent firm and service. I bought a Tusting briefcase in 2011 and 10 years later the clasp broke. Tusting's team took the strap in, repaired it and returned it for no charge in under a week. What is not to love?

16 October 2021
Unprompted review
TUSTING logo

Reply from TUSTING

Hi Liam,
Thank you for your kind feedback! We're always happy to keep our bags in service if at all possible, no matter how many miles they've done.

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