I saw Lucy at her stand at Burghley Horse Trials, she was very friendly and helpful, nothing was too much trouble. We emailed over a couple of images for her to use and the proof has come back within... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such a friendly and helpful business, a large choice of themes to have your pets as cowboys, gangsters, royalty and many more options. All high quality and presented beautifully. I chose Steam Punk fo... See more
Found this company at the Bath & West Show, sent in my doggie pictures a few weeks later and have just received my final print today. Easy process and the result is lovely - really captures my dog's h... See more
I recently purchased a pet portrait and today 31st October, I received a proof picture to see what it looks like. OMG! Brilliant. Absolutely over the moon. The artist has captured the features perfect... See more
Company details
Written by the company
Turner and Walker is a specialised art studio dedicated to creating personalised pet portraits that capture the unique spirit of your beloved companions. Our team of talented artists works closely with you to craft high-quality, hand-painted artworks that serve as lasting tributes to your pets. Whether you’re commemorating a cherished pet or celebrating the joy they bring to your life, Turner and Walker is committed to delivering exceptional service and beautiful pieces that touch the heart. We understand the special bond between pets and their families, and we strive to honour that connection through our art.
Contact info
Barham House, DN22 7PX, Retford, United Kingdom
- info@turnerandwalker.co.uk
- www.turnerandwalker.co.uk
4.8
Excellent
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Amazing Company
We came across Turner & Walker at a Country Show. We were amazed at the quality and quirkiness ....and we were not disappointed when we received our portrait. The whole process what so easy and the service was exceptional. The hardest part was choosing which picture to have!!
4 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Hi Sharon,
Thank you so much for sharing your wonderful review! I’m thrilled to hear that you loved the quirkiness and quality of your portrait. We always aim to make the process smooth and enjoyable — although we agree, choosing which picture to go with can definitely be the hardest part!
Thank you again for your kind words and for choosing Turner & Walker.
Lucy x
I’m so pleased with our portrait
I’m so pleased with our portrait. Every time I look at it I smile ❤️, the likeness is uncanny. Lucy kept me updated with timings as it was Christmas and they were very busy and now I know why. Amazing and will be eternally treasured.
16 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Hi Clair,
Thank you for the kind review. I’m so glad you’re happy with the portrait and that it brings a smile to your face. It’s wonderful to know our work is appreciated, and I’m pleased it will be cherished for years to come. Thank you for your patience during our busy Christmas season—it truly means a lot.
Warm wishes,
Lucy x
Great communication
Easy to use website, great communication (even at Christmas), will edit any issues you're not quite happy with (no fault of theirs). The final picture was fantastic and true to life of both my dogs. So happy with it, would highly recommend for something that little bit different of your pet portraits. Fantastic and in time for Christmas
16 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Hi Lesley,
Thank you so much for taking the time to share your feedback. I’m delighted that you found our website easy to use and appreciated our communication—even during the busy Christmas period. It’s wonderful to hear that you’re pleased with the final portrait and that it truly reflects your dogs. Your recommendation means a lot to us, and I’m glad we could help create something unique and special for you in time for the holidays.
Warm regards,
Lucy x
TOTALLY AMAZING
Well where do I start Turner and walker have been very helpful from start to finish. I’ve just received my proof and I’m totally blown away anyone think of getting your pet portrait don’t hesitate. A big thank you to Lucy
13 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Paul, thank you so much for your wonderful feedback. It truly means a lot to hear that you found our support helpful from start to finish and that your proof exceeded your expectations. Your kind words and recommendation are greatly appreciated.
If there’s ever anything else you need, please don’t hesitate to get in touch. Thank you again.
Lucy x
Great customer service...very prompt at…
Great customer service...very prompt at replying to emails and very solution driven
10 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you for your kind feedback. I’m so pleased to hear that you found our communication responsive and that we were able to help find the right solutions for you. Your support means a great deal to us.
If you need anything else, please don’t hesitate to reach out.
Lucy x
Great service!
Simple use to choose what scene. Brilliant communication from staff.
Quick response to any queries.
Portrait complete very quickly
10 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you so much for your lovely feedback. I’m so pleased to hear that you found our service straightforward and that our communication and response times met your expectations. We always strive to ensure you receive your completed portrait as promptly as possible.
If you have any further questions or need anything else, please feel free to reach out at any time. Your support is greatly appreciated.
Lucy x
Wonderful and informative service
Wonderful and informative service, Lucy has been so helpful with regular updates. The checking service is exemplary with any tweeks altered to your preference.
I can't find any fault with the product, service or company.
Thank you
8 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you so much for your pawsitive feedback! 🐾 I'm absolutely thrilled to hear that you had a wonderful experience and felt well-informed throughout the process. It's always our goal to provide a service as tail-waggingly great as our portraits.
Your kind words mean the world to us, and if you ever need another bespoke masterpiece, we'll be ready to create something special for you again.
Thanks for being such a wonderful customer!
Lucy x
My husband and I came across Turner &…
My husband and I came across Turner & Walker at a Christmas fair. If you are looking for a quirky and different gift this company has that. Our little furbaby is very spoiled and is the queen of the manor 😂 we decided to have a portrait done of her.
When we received our proof we were blown away and it made us chuckle. The ordering process was very smooth and very easy. Even from the explanation of how things are done. I would highly recommend and will definitely order again even with the communication I had to do no chasing or following up.
8 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Hi Amena,
Thank you so much for your wonderful review! We're thrilled to hear how much you and your husband loved the portrait of your little queen of the manor—she sounds absolutely adorable! 🐾
It’s fantastic to know the ordering process was smooth and straightforward for you, and that the proof brought a big smile (and a chuckle!) to your faces. Quirky and unique gifts are what we love to create, so it’s paw-sitively amazing to hear we hit the mark for you.
We look forward to creating another portrait for your furbaby or any other regal companions in the future!
Best wishes,
Lucy x
Outstanding customer service and pictures are just amazing
We came across this Turner & Walker at a country fare in the summer, we were blown away by the pictures and always had it in mind to purchase for a Christmas present.
I placed my order a little later than planned and got in touch to see if it would be ready in time for Christmas (to be honest even if it wasn't I wouldn't have minded as the pictures are amazing), I received a reply very quickly to say there shouldn't be an issue and Lucy was extremely helpful.
I received my proof today and I was blown away, cannot wait for it to arrive and give my gift to my parents of their beloved pooch. Thank you so
6 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Hi Michelle,
Thank you so much for your paws-itively wonderful review! It means the world to us that you took the time to share your experience. We’re thrilled you found us at the country fair and that the portrait will be a special Christmas gift for your parents.
I’m so glad we could help ensure your order would be ready in time and that you loved the proof—it’s always our goal to capture each pet’s unique charm! We can’t wait for you to see the final piece, and we hope it brings your family so much joy this Christmas.
Thank you again for your kind words and support of our small business!
Lucy x
Amazing portraits!
I met Lucy at the Yorkshire Show this year and decided to order a portrait for myself and one for my parents as a Christmas gift. From start to finish, Lucy has been absolutely amazing. I’m not the easiest customer, but she was incredibly patient and tailored the portraits perfectly to suit my requirements.
The communication throughout the process was excellent, and the finished portraits are beyond anything I could have hoped for—I’m absolutely over the moon with them!
Thank you so much, Lucy! If you’re thinking about getting a portrait, just go for it—you won’t be disappointed!
2 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Hi Daniella,
Thank you so much for your glowing review—it truly made my day! It was such a pleasure meeting you at the Yorkshire Show and working on your portraits. I'm so glad we could tailor everything to your vision, and it means the world to know you’re over the moon with the finished pieces.
Your kind words about the process and communication are incredibly appreciated, especially since we always strive to make it as smooth and enjoyable as possible (even for the "not-so-easy" customers 😉).
Thank you again for trusting me with these special gifts for yourself and your parents. I hope they bring smiles and joy this Christmas!
Lucy x
Reply from TURNER & WALKER UK PET PORTRAITS
We're thrilled to hear that you absolutely love your portrait—it’s the best kind of compliment we could receive. 🐾
We’re also delighted that you found our service amazing; it’s always our goal to provide a seamless and enjoyable experience.
Thank you for choosing Turner & Walker!
Best wishes,
Lucy x
Amazing Artwork.
We have just received our artwork from Turner and Walker and are delighted with it. We have shown friends who loved it and are now thinking of ordering a picture for themselves. The whole operation went smoothly and is highly recommended.
1 December 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you so much for your lovely review Mike! We're thrilled to hear you're delighted with your artwork and that your friends are fans too—what a tail-wagging compliment! 🐾
We’re so pleased the process went smoothly for you, as we always strive to make ordering as seamless and enjoyable as possible. If your friends decide to order their own bespoke portraits, we’d be more than happy to create something special for them too.
Thank you again for recommending us—it means the world!
Best wishes,
Lucy x
Absolutely brilliant - could not recommend enough!
I have ordered twice now from Turner & Walker and cannot recommend them enough! Lucy is brilliant at communicating and making alterations as necessary and the finished artwork is absolutely stunning. Thank you so much!
30 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you so much for your paw-some review! We're over the moon to hear that you've returned to us for a second order and that you're thrilled with both experiences. 🐾
It's wonderful to know that you found the communication and process smooth—your kind words truly mean the world. Creating stunning portraits for customers like you is what makes our work so rewarding.
Thank you for recommending us, and we hope to create more artwork for you in the future!
Best wishes,
Lucy x
Fantastic company, great experience
Purchased a voucher at a show and did my artwork all on their website, great communication via email and instructions on how to start your order. The proof was emailed quickly and I cannot wait for it to arrive, perfect for gifting too :-)
21 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you so much for your tail-wagging review! We're thrilled you found the process straightforward and enjoyed the experience from start to finish. We’re sure the final artwork will be the pawfect gift and can’t wait for you to see it in person! 🐾🎁
Lucy x
So fast and efficient
So fast and efficient. The picture was amazing! 100% would recommend!!! I love with the picture and will be coming back for more!!!
29 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
What a pawsitively glowing review! It’s wonderful to hear that you’re thrilled with your portrait and had such a great experience. Thank you so much for your kind words and support! We can’t wait to create more masterpieces for you in the future. 🐾💖
Lucy x
Really pleased with our artwork order 57370
Really pleased with our artwork, emails get responded to quickly and was easy to use the link to upload photos. Great experience
23 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you so much for your lovely feedback, Laura! 🐾 I'm thrilled to hear you’re pleased with your artwork and that the process was smooth for you. We always aim to provide a pawsitive experience, so it’s wonderful to know you found the communication quick and the upload process easy.
If there’s anything else I can help with, just give me a bark (via email, of course 😉).
Lucy x
2 Beagles
Turner and Walker UK have provided excellent customer service. Everything has been very straight forward with no delays. We are really happy with the proof of our painting. The artist has definitely captured the characters of both our dogs and we cannot wait for our painting to arrive.
23 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
What a lovely review Jane! Thank you for taking the time to share your paws-itive experience with Turner and Walker. It’s wonderful to hear you found the process straightforward and that the proof captured the unique character of your Beagles. We’re tail-waggingly happy to know you're looking forward to receiving your final painting! 🐾
Lucy x
Great product & customer service
Saw the fantastic portraits on display at the Royal Welsh Show 2024 and ordered on the spot. The process was smooth from start to finish with the most responsive and helpful customer service (Lucy). Portrait arrived today and is absolutely brilliant…. only problem is it’s so good I have to get the cats done now 😂 great personalised item for any pet lover you won’t be disappointed 👍
22 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you so much for the glowing review! 🐾 I'm thrilled to hear that you loved your portrait and had a pawsitive experience from start to finish—it's always our goal to provide top-notch service and create a piece that truly captures your pet's spirit.
As for the cats... well, they deserve their moment in the spotlight too, don’t they? 😉 I’m here to help whenever you’re ready to make them the stars of their own portraits!
Lucy x
Fab keepsake that is unique
Great service, receiving a proof to ensure we were happy before we received the final artwork was great!
13 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
Thank you so much for the paws-itive feedback! 🐾 We’re thrilled to hear you enjoyed the experience and loved the extra touch of the proof stage to make sure your pet’s portrait was just right. It’s a pleasure creating these special keepsakes, and we’re delighted that you’re happy with the final result.
Warmest thanks for choosing us for this unique piece!
Lucy x
Absolutely brilliant artwork
Absolutely brilliant artwork, bought the biggest smile to my face!
Great customer service
12 November 2024
Unprompted review
Reply from TURNER & WALKER UK PET PORTRAITS
That's wonderful to hear! I'm glad the artwork brought a big smile to your face and that you had a great customer service experience. If there's anything else I can assist you with, please feel free to ask.
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