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2.7
5 reviews
Hasn’t replied to negative reviews
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Ordered through HoF website sent email saying shipped clicked link 24 hours later to find it hasn't been shipped at all blatant lies, will I ever get my order? I promise you now you will not scam me PayPal dispute opened
ORDERED THROUGH DEBENHAMS WEBSITE...THEY HAVE MULTIPLE SELLERS...ONLY THEIR AGENTS. DONT TRUST THEM THIS SELLER SENT WRONG ITEM PURPOSELY!! OBVIOUSLY RUN OUT OF THE DIAMOND SHAPED ONE I PAID FOR !!!
THE HASSLES I WENT THROUGH TO RETURN IT AND STILL NOT REFUNDED !!!
DEBS CUSTOMER CARE IS ABSOLUTE NIGHTMARE TO DEAL WITH. BUY ELSEWHERE AND SAVE STRESS AND HEADACHES
NEVER AGAIN!!!
Placed an order with this company via Debenhams. Faulty item received (cuddle cushion with large hole in the seam) and reported via Debenhams customer service. On 31.12.24, I was advised that this company had offered a replacement which I immediately accepted. On 6.1.25 I was advised that the replacement product was now out of stock. I was unable to return the faulty item in the absence of a replacement because it was a Christmas present for my daughter. I was therefore offered a very small partial refund, which was insufficient to reflect the fault but which I had no option but to accept, given that they failed to action their offer to send a replacement while the item was still in stock.
Poor customer service they don’t care about their clients or business. Jennifer ignored my email after 3 days waiting and didn’t call me when I was promised a cal back. I called as soon as they opened today to cancel a duplicate order which says “ with sender” and I was promised a call back and no one has called me back!? Also the man I spoke to on the phone was really sarcastic and needs some customer service training . If I receive 2 duplicate orders with 6 blankets I won’t be happy at all !
3 days and no phone call from customer services and no reply to emails !
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