I ordered perfume and received the package ok.The package had been opened and the box and outside packaging damaged. As it was supposed to be for a present, could not send it because it looked very un... See more
Company replied
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Review summary
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Armani Code Profumo has been discontinued so I had hoped that this was somehow old stock. 100% NOT the genuine product. But it is a very well-packaged knock-off. I wish I could post my side-to-side ph... See more
Company replied
Yes lowest price on the net, crappy service. Item (perfume) would be in stock, you get a tracking number but nothing is moving after weeks. They say "systeem problem" Luckily after cancelling... See more
Company replied
The tracking service is excellent I must commend. Right from the time I placed the order till it got to me, there was always a message which is quite impressive! The only downside for me is the contai... See more
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Company details
Written by the company
The ideal place for you to bring home all the goodies you’ve ever wanted from Turkey, with just a click. From the latest gadgets to the best pieces in fashion, find them all, right here. Turkish Souq is an e-commerce platform created in partnership with Qatar Post to shop the finest goods from Turkey, without leaving home.
Contact info
Beyler Caddesi No: 130 Cankaya, 06530, Ankara, Turkey
- +90 444 17 88
- info@turkishsouq.com
- www.turkishsouq.com
2.7
Poor
877 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package stage at the custom…
My package stage at the custom clearance and the seller had not provided enough information like their company name address or commercial invoice
24 August 2025
Reply from Turkishsouq
Dear Customer,
All necessary documents and information are provided to the shipping company in detail before the shipment departs. However, depending on each country's regulations, customs clearance services may require additional documentation. These documents appear to have been submitted for your order through Fedex. We kindly ask you to stay in touch with your local Fedex representative. We are happy to assist you with any additional requests.
Best Regards,
TurkishSouq Team
Good product at the right price
Good product at the right price! Delivery takes longer than products within europe but that is to be expected.
9 September 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Returned Items
I did not receive one product the cargo company informed me that they will return it to Turkish Souq(3 boxes of A+1) and you did not contact me for any returned item or a refund . They said that one of the products was prohibited by Qatari customs, but when I opened the package, I found only the cover and description without the product.
23 August 2025
Reply from Turkishsouq
Dear Customer,
We are sorry for the inconvenience you experienced. Please contact us at info@turkishsouq.com with your order number and we will be happy to assist you.
Best Regards,
TurkishSouq Team
I haven't received my purchase 😕 yet
22 August 2025
Reply from Turkishsouq
Dear Customer,
Your order is subject to your country's customs clearance procedures. This process may vary depending on each country's regulations. You can contact your local Fedex office for more information.
Best Regards,
TurkishSouq Team
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Thanks you very much for your job
Thanks you very much for your job! I am happy! I recommend!
24 August 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Turkish souq.com Company shipped item to the United…
Company shipped item to the United States. It did not have the proper paperwork for customs. I notified them through email . After no less than 10 emails and calls, I asked customs to return item. A waste of $15.00 shipping for a $10.00 item.
23 August 2025
Reply from Turkishsouq
Dear Customer,
Thank you for your interest in Turkish Souq. The necessary documents are submitted to customs. If customs requests additional documentation, these documents are also forwarded through the cargo company. Once the product is purchased, you will only pay for the product and shipping costs. Any additional charges such as taxes, customs fees, VAT or any additional fees are under the tax law and regulation of your local government. Since each country has its own customs laws and regulations, your order may require other charges such as customs, taxes or VAT at the sole discretion of your local government.
Feel free to contact us for more information.
Best Regards,
TurkishSouq Team
I more importantly like the good…
I more importantly like the good customer service and certifications so you were good at that the only thing for you to improve is giving customer options weather they prefer more quick delivery like 2 day shipping or 5 days shipping thank u
23 August 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
I have received my order in time
I have received my order in time. The packing was good and had no damages.
22 August 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
great product and quick delivory
23 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Great product with rapid shipping
Great product with rapid shipping. But this is the 100gm size. Not the 200
23 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! Yes, the product you selected in your order is not 200 gr, the product you selected in your order is 95 gr.We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
The product came as promised and I am…
The product came as promised and I am very happy with the quality of service provided by Turkish Souq. I am looking forward to engaging more for products not available in KSA.
22 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Order and refund
company could atleast send the order first and then when they cancelles it no money back yet and its been 9 days
22 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
The experience was very bad
The experience was very bad, the reason is that I bought the offer provided by your company to buy 2 and pay the price of one, and when I bought it, I received one package. I contacted you via email, but the answer was that you must buy two packages and pay the price of one, and they did not help me to get my second package.
23 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us.The campaign information states, "The discount will be automatically applied when you add a second item to your cart for each item you order."
We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
Best Regards,
TurkishSouq Team
I’m very happy with the treatment of…
I’m very happy with the treatment of the order and de product
23 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Ordering was very easy and shipment…
Ordering was very easy and shipment arrived on time. Product as described.
23 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
I was able to get my package earlier…
I was able to get my package earlier than expected thanks to the amazing delivery and tracking. I definitely recommend buying from the shop, and I will shop again. 10/10
23 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Liger site shipped fast
22 July 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Do not order anything
Do not order anything ! Weeks and weeks of waiting and unless I made contact no one would have bothered to update me .
Not worth the price .
Utterly useless customer service .
16 July 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
We monitor logistics and customs processes on a daily basis. Your order appears to have been delayed due to a technical error in our logistics systems, and your order has been canceled as a result. We are sorry for your negative experience. We are making every effort to provide you with excellent service.
Best Regards,
TurkishSouq Team
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