I ordered perfume and received the package ok.The package had been opened and the box and outside packaging damaged. As it was supposed to be for a present, could not send it because it looked very un... See more
Company replied
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Review summary
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Reviews shaping this summary
Armani Code Profumo has been discontinued so I had hoped that this was somehow old stock. 100% NOT the genuine product. But it is a very well-packaged knock-off. I wish I could post my side-to-side ph... See more
Company replied
Yes lowest price on the net, crappy service. Item (perfume) would be in stock, you get a tracking number but nothing is moving after weeks. They say "systeem problem" Luckily after cancelling... See more
Company replied
The tracking service is excellent I must commend. Right from the time I placed the order till it got to me, there was always a message which is quite impressive! The only downside for me is the contai... See more
Company replied
Company details
Written by the company
The ideal place for you to bring home all the goodies you’ve ever wanted from Turkey, with just a click. From the latest gadgets to the best pieces in fashion, find them all, right here. Turkish Souq is an e-commerce platform created in partnership with Qatar Post to shop the finest goods from Turkey, without leaving home.
Contact info
Beyler Caddesi No: 130 Cankaya, 06530, Ankara, Turkey
- +90 444 17 88
- info@turkishsouq.com
- www.turkishsouq.com
2.7
Poor
877 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Turkishsouq
Dear customer,
We have submitted the necessary documents regarding the originality of the products to the relevant authorities for customs procedures.
You can review the positive comments of our other customers regarding the originality of our perfumes by clicking the link below.
If you have any questions, our customer service team will be happy to assist you with your order.
https://turkishsouq.com/collections/perfumes
Can you share the images of the product you purchased with us at info@turkishsouq.com?
Best regards,
TurkishSouq Team
My perfume came fast and was wrapped in…
My perfume came fast and was wrapped in a ton of bubble wrap to make sure it was safe and sound!
7 February 2026
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Company is a fraud !
5 February 2026
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Good prices and fast shipping.
7 January 2026
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Decent Prices Happy With Service
Good Product Decent Prices Good Quick Delivery No Problems Would Use Again
23 October 2025
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Order is not even shipped worst website…
Order is not even shipped worst website ever
25 November 2025
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
The timing and also tracking service
The timing and also tracking service Is independent at the end
24 November 2025
Reply from Turkishsouq
Dear Customer,
We ship the products as soon as we receive them from the sellers. In general, your product will be delivered within the shipping time you choose (7-10 business days) from the date of order. It may vary according to the shipping standards of the international postal service and customs times. Thank you very much for your feedback! We always work to provide you with the best quality products and the best service.
We hope to make you more satisfied with your new purchases.
Best regards,
TurkishSouq Team
I placed an order on 21st November with…
I placed an order on 21st November
Up to now, I have not received the package
21 November 2025
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
One month later still waiting for my…
One month later still waiting for my order...
7 December 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Good afThe seller is not refunding my moneyternoon
Good afternoon. I'm waiting for the seller to refund my order number 50610 from November 21, 2025. The €43.37 was debited from my account two minutes after I placed the order. The seller hasn't shipped the item. Today is the 17th day since the seller has been holding my money without cause. My emails are being answered with empty replies. Sincerely, Svitlana Ivanova
6 December 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
It is a fraud company that bought…
It is a fraud company that bought products from you and the purchase was canceled, but I did not receive the refund. I want the price of the products I paid for. This is not a good treatment with customers, and no one wants to refund the price of the products.
23 November 2025
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
There is still no movement on my…
There is still no movement on my shipment. When I asked you, I did not receive an answer.
22 November 2025
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Avoid this company at all costs.
Avoid this company at all costs.
The perfumes are counterfeit, the smell is totally different to the perfume I have been using for years.
They take your money but do not respond when you contact them with concerns.
17 November 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Canadians should not buy from this company
I have been wating for weeks to get my order, which has been stuck in Istanbul Turkey for weeks. Everytime I email the Turkish company asking when I should expect to receive my order and telling them that my order is has not been shipped they refer me back to the tracking site which shows that it hasn't been shipped. I have asked for a refund but they will not give one because "it has been shipped".
14 November 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Avoid this company without fail
Avoid this company without fail, took 3 weeks to advise item was out of stock, promised refund with 5 business days, no refund processed! AVOID AVOID
Good luck getting a refund!
Fobbed off with generic replies, this has now been passed to my bank.
28 November 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Beware
Beware
This is a fake company who
Take your money and disappear
No goods no refund
Now reported to financle ombudsman
24 November 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Terrible terrible delivery never arrived
. I ordered 2 bottles of perfume months a month ago. Apparently arrived in Stansted (according to FedEx tracking) on 28 October and still not arrived in London
22 October 2025
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
i have ordered many times and purchased…
i have ordered many times and purchased different teas. I love all teas. great quality great taste great customer service.
17 November 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Waited 10 days and item had not been…
Waited 10 days and item had not been dispatched then they tell me i wont be getting it and are issuing refund
17 November 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Please do NOT GO NEAR THIS COMPANY
Please do NOT GO NEAR THIS COMPANY.
Prices for fragrances too low, not arriving and sub standard.
Unable to get hold of the company when issues. Avoid at all costs.
10 November 2025
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
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