Turkish Airlines Reviews 

I reached out to them prior to booking, as I needed to fly out soon. I called to ask if my pet could fly with me from Paris to NYC. I did this intentionally, prior to booking because every airline differs on their rules. I sent all the paper work and I was waiting. I reached out multiple times and was told it would be done by my flight. Prior to my flight I got an email , that they needed to collect payment . So I arrive 6 hours prior to departing. Finally check in . The counter points us in the direction to make payments. After back and forth, I was told my dog and I couldn’t board. They refused to help, then he proceeded to say , he needed to rebook me . But it needed to be 10
Days out to allow a new request to process. Then tells me it’s my responsibility and fault to pay the difference. I called , the lady kept reading a script. I requested a supervisor and nothing. So they lied , they stole , and blamed me for their lies and issues

The onboard incident was unfortunate enough, but the follow-up customer service was even more disappointing. After a passenger vomited on me, I spent almost 10 hours sitting in and beside a poorly cleaned area. Despite repeatedly asking the cabin crew to properly clean the biohazard, I eventually gave up and covered it with blankets myself. I was given a customer service card and told someone would contact me afterwards. They never did. Instead, I exchanged five emails with Turkish Airlines, repeatedly receiving responses claiming I had been relocated, compensated, or provided services that I simply never received. Rather than acknowledging what happened, I was met with inaccurate and dismissive responses that left me feeling ignored and gaslit. Based on both the onboard experience and the way my complaint was handled, I would never choose to fly Turkish Airlines again.

I missed my outbound flight due to circumstances out of my control, but they cancelled my return flight as well. ~900 USD gone.

It is also impossible to reach their customer service.

I used to use this airline for transit, not going to buy any ticket from them anymore. Their staff are always rude as well, they look at you like they hate you, in all the flights I have been with Turkish Airlines, and they barely speak English.

Overall, untrustworthy, not reliable, inhumane company. Avoid if you can.

Shame on Turkish Airlines.

An airline that advertises itself as world-class should be embarrassed by the way it treats its passengers—especially the elderly and disabled.

We contacted Turkish Airlines before the flight to ask how to add a checked bag. We were clearly told by their own customer service that it could be paid for using Miles&Smiles miles at the airport check-in counter. We relied on that information.

When we arrived at the airport, we were told the exact opposite. Suddenly, paying with miles was “impossible,” and we were forced to pay even more than we had originally been quoted. The airline’s own misinformation cost us money.

What was even more upsetting was the complete lack of compassion from the staff. Instead of trying to correct the airline’s mistake, the check-in agent and supervisor repeatedly said they “just work here” and refused to help in any way. Watching an elderly, disabled passenger stand there confused and stressed while your employees showed absolutely no empathy was heartbreaking.

Making mistakes happens. Refusing to take responsibility for those mistakes is a choice.

Turkish Airlines didn’t just overcharge us—they failed a vulnerable passenger. They misled us, refused to honor the information their own representatives provided, and left us with no solution except paying more.

If this is how Turkish Airlines treats loyal customers, elderly travelers, and people with disabilities, then the company should be ashamed. We expected professionalism, honesty, and compassion. We received none of those.

I will be sharing this experience wherever I can so that other travelers know what to expect before they choose Turkish Airlines.

They pack you in like sardines on their Istanbul- Capetown service and they serve white / red wine in paper cups and beer, no Gin, no tonic, no slice, no ice. There’s better ways to get to Capetown.

I got refused by lastminute.com to refund the airport taxes for a flight not taken, the travel agency argues Turkish airlines refused the refund. I asked Turkish airlines to prove it but they refused to answer my question. Hence I lose trust on Turkish airlines and will boycott this company forever.

Actually I wouldnt even given them 1 star but thats the lowest I can give.

I tried to cancel my flights and couldn't, so I had to use the chat to speak to someone. Lo and behold, my fare, which I thought was refundable, turns out that it's not. I paid $1800 for my fare, and I was told I would only get back $130. Mind you, when you book online and want to choose a seat, it comes at a price (I lost that money too). How can they get away with this? Absolutely disgraceful.

My experience with Turkish Airlines was very disappointing. The customer service was slow and unhelpful, and it was difficult to get clear information when I needed assistance. The overall process was stressful, and I expected much better from such a well-known airline. Unfortunately, this experience has made me reconsider flying with Turkish Airlines in the future.

Let’s say you should trust the reviews. It’s a stupid airline that has no way to manage delayed flights efficiently. Also has a few flights and cannot rebook you efficiently. You need to wait many hours to talk to a customer representative. I have used them in the past and was waiting for a high quality service as before. Now it’s a complete joke.

I recently traveled with Turkish Airlines in Business Class. While the overall flight experience was satisfactory, I would like to bring to your attention an issue that negatively affected my first impression of the service.

Shortly after boarding, I was offered a glass of water. Unfortunately, the glass had a very unpleasant odor, which made it uncomfortable to use. As a Business Class passenger, I expected a higher standard of cleanliness and attention to detail.

I am sharing this feedback in the hope that the matter will be reviewed and that appropriate measures will be taken to ensure that serving items are properly cleaned and inspected before use.

Thank you for your attention to this matter.

Our paid seats were changed without a solution

I booked our tickets four months before departure. In addition to buying the tickets, I also paid extra to reserve seats together because I was traveling alone with my three children. I specifically paid for seat selection to make sure we would sit together on our 10-hour flight from Bangkok to Istanbul.

One day before departure, I received an email informing me that our seats had been changed. When we arrived at check-in, we found out that the four of us had been assigned seats in three different rows.

I explained that I was traveling with my three children and that we had paid extra to sit together. The staff told me the flight was full and there was nothing they could do. We were basically told that it was our problem, even though Turkish Airlines had changed the seats we had paid for.

I don’t understand why passengers are charged for seat selection if the airline can simply change those seats at the last minute without providing an alternative or even a refund.

This experience was very disappointing. We paid for a service that was not provided, received no help at the airport, and ended up separated for a 10-hour flight.

I expected much better customer service from Turkish Airlines.

Absolutely the worse !! Would never use this airline EVER !! worse customer care !

Hi,
If there is subzero will give them
Spent hours with the chat service and after confirming all details , uses the link to book to find that price more than 4 told me .

I am extremely disappointed with my experience flying with Turkish Airlines. I purchased a round-trip ticket expecting the level of service associated with an international airline, but unfortunately, my experience was the opposite.
The biggest issue was customer service. I needed to extend my return flight by just a few days and was willing to pay the applicable fare difference and fees. What should have been a straightforward request took nearly a week to resolve. During that time, I made numerous international calls, spending a significant amount of money, only to experience long wait times, repeated transfers, and multiple calls that were disconnected before my issue was resolved. I felt that my request was not handled with the attention or professionalism it deserved.
My experience at Istanbul Airport was equally disappointing. When I approached airport personnel for assistance, I found their behavior to be dismissive and intimidating rather than helpful. Instead of receiving clear guidance, I felt as though my questions were treated with hostility, leaving me feeling unwelcome and uncomfortable.
The onboard experience was also far below my expectations. Several flight attendants came across as rude and confrontational in their interactions with passengers. Rather than creating a welcoming atmosphere, the cabin environment felt tense, and I witnessed disagreements between crew members and passengers that could have been handled much more professionally.
Every airline can encounter operational challenges, but professionalism, courtesy, and respect for passengers should never be compromised. Unfortunately, my experience with Turkish Airlines consistently fell short in these areas—from customer support, to airport assistance, to the onboard service.
Based on my personal experience, I cannot recommend Turkish Airlines, and I sincerely hope the airline invests in improving its customer service, staff training, and overall treatment of passengers.

Worst airline staff and airport staff. They can’t answer any questions. Or just ignore you because they are just damn rude! You go through screening fine and when catching my connecting flight they decided to interrogate and make you empty your whole cabin bag and also made my 10 year old son empty his and even take off the cover from his ipad to check inside. They even opened my glasses case to look at my glasses. Your staff are pathetic, rude, have no manners, need to be educated and need to shower and use deodrant!!!
I saw another passenger who was asked to take off his top and was standing in his vest. Like what the hell are they doing to people. We are taking a connecting flight not coming into Turkey! Turkish airport is a joke🤬
I would rate them a bit fat 0 but no option

It’s July 19, 2026.
I am at JFK waiting for my Turkish airline flight to Istanbul onward to Lahore Pakistan. Flight supposed to depart at 12:25. It’s delayed to 2:50 AM. I will consequently miss my connection. I cannot find any Turkish airline representative on any desk to speak to. I called the customer service who was totally useless and unhelpful. He could not tell me when the next flight to Lahore would be. He could not tell me if I could cancel my flight today and rebook it for tomorrow. He could not tell me how much extra charge would I have to pay if I canceled my flight. All he said was wait until you get to Istanbul to find out how you will get to Lahore. Absolutely pathetic. Shame on Turkish Airline.

Misleading & Unreliable Award Ticket Booking System

On June 26, 2026, I transferred a total of 158,200 miles into my Miles & Smiles account from my Capital One Venture card and my Citi card. I made this transfer specifically to book three one-way Economy Class award tickets from
Washington Dulles (IAD) to Istanbul (IST). At the time of transfer, my desired travel dates of July 2 and July 3, 2026 were clearly displayed as "AVAILABLE." By contrast, July 4 was shown as unavailable, and Business Class availability on July 2–3 was distinctly marked by the number of seats remaining. I took screenshots documenting this availability.

However, once I proceeded several steps into the booking process, the system repeatedly returned an error stating the "chosen flight is not available." On June 27, I contacted Turkish Airlines Call Center, where a representative acknowledged that the system experiences occasional "glitches" and attempted to book the flights manually. After an extended hold, she was unable to complete any booking, as the flights were in fact sold out for award tickets. The Call Center could not explain why Economy award seats appeared as AVAILABLE when they were not, nor how a passenger can reliably identify genuinely available dates when the system displays inaccurate information.

As a result, I am now holding 158,200 miles in my Miles & Smiles account that I cannot use for their intended purpose — miles I could otherwise have transferred to and redeemed with another airline. Compounding this, Miles & Smiles miles are subject to expiration, an issue I would not face had I not transferred them based on their website's inaccurate availability display.

Given that the error originated with Turkish Airlines' booking system, I initiated a feedback/complaint on Turkish Airlines website and requested that these miles be reversed and returned to the originating credit card accounts, or an equivalent resolution. Turkish Airlines CS did NOTHING to resolve the problem in a satisfactory way, and pretty much just said something along the lines of “shit happens, flights get sold out”. I will report this issue to whichever Aviation Regulatory Organization, as appropriate.

We contacted Turkish Airlines to ask for assistance with a wheelchair and a standard seat for the elderly and disabled, but they did not help. They are very bad. Never choose Turkish Airlines again.

Everything went wrong. Turkish Airlines staff is SUPER unhelpful. My flights got cancelled 2 times, and they were in disarray when everyone started trying to re-book. For a big company it took way too long (2 DAYS) for them to re-book my flights and get me home.😡🤬 And this didn't just happen on the way home, but on the way to India as well. DO NOT book with this airline we need to put them out of business or make them change things.

I am extremely disappointed with my experience with Turkish Airlines.
I used the "Change Flight" option on their website, expecting to pay the applicable change fee and any fare difference. Instead, my credit card was charged the full price of a new ticket, with no clear warning that this would happen. The unexpected charge significantly reduced my available credit.
I called Customer Service immediately, but they were unable to explain the charge or resolve the issue. Since then, I have exchanged multiple emails with Customer Relations and received different explanations each time—higher booking class, fare difference, incorrect service fees—but no clear fare breakdown or confirmation of when my refund will be processed.
My original ticket is refundable, yet I am still waiting for confirmation of the refund after being charged twice for the same trip.
Mistakes can happen, but what matters is how a company resolves them. Unfortunately, the lack of transparency, inconsistent communication, and poor customer service have made this an extremely frustrating experience.
I sincerely hope Turkish Airlines improves the transparency of its online booking process and trains its customer service teams to provide accurate, consistent information and timely resolutions.