Everything was organized perfectly well and on time. Hotel recommendation was perfect and matching on what we need! Directly on the beach, with lots of activities, room access to pool was great conven... See more
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I've just booked another holiday with Tui at meadowhall Sheffield and what a very helpful young man Mathew was.He was so thoughtful and understanding and explained in detail all the queries I... See more
Company replied
Called into Tui at Meadowhall on Sunday 11/05/2025. Georgia was up out of her chair immediately to greet us and offered us drinks. We explained we were interested in a multi centre holiday to Thail... See more
Company replied
Unfortunately this was the worst hotel we have ever stayed in. We booked through TUI and our bedroom overlooked a busy road, train line a pool full of horse manure. On the first night I got bitten a... See more
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Company details
About TUI.at
Written by the company
Ihre Vorteile für Ihren individuellen Traumurlaub:
-
Flex Tarif
Bis 15 bzw. 29 Tage vor Anreise flexibel umbuchen oder stornieren
-
TUI Vielfalt
Riesige Auswahl passend zu Ihren Wünschen
-
Bestpreisgarantie
Die gleiche Reise nirgends günstiger
-
Exklusive Deals
Täglich neue preisreduzierte Angebote
-
Erstklassiger Service
Beratung durch Reiseprofis im Service Center
Buchen Sie beim Testsieger TUI! Die Gesellschaft für Verbraucherstudien GmbH hat uns in der Kategorie "Reiseveranstalter" zum Testsieger 2024 erkoren.
Sie suchen Ruhe, Entspannung und Erholung? Sie möchten Land und seine Leute, andere Kulturen und neue Wege entdecken? TUI hat all dies im Programm. Ganz gleich, ob Strandurlaub, Rundreise, Ausflüge, Kreuzfahrten oder Flugangebote: Die Qualität der TUI ist immer an Ihrer Seite.
Nutzen Sie unsere vielseitigen Sparangebote und geben Sie sich dabei nur mit dem Besten zufrieden. Jedes Jahr vertrauen Millionen von Gästen der hervorragenden TUI Qualität. Überzeugen Sie sich auf TUI.at von erstklassigen Hotels für Ihre Reisen mit zuvorkommendem Service, bester Qualität und Exklusivität sowie hoher Gästezufriedenheit.
Contact info
Office Park 4, B.70, 1300, Wien-Flughafen, Austria
- 0800 400 202
- info@tui.at
- www.tui.at
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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What a great holiday
The workers there are very ambitious and always do their best. Everyone is super friendly and if you need help or if there is a problem, they help you immediately. There are also some trips you can book outside of the hotel and they are very fun. Every day are multiple activities for adults and kids. In the evening are certain shows you can go to, they are always entertaining.Our cleaning lady was the sweetest, the animators were always entertaining and engaging with us and other people, the cooks were great, the gardeners always did the garden and the flowers and it was perfect. However the visitors were very rude and some of them should be ashamed of their behavior, no ,,thank you,, or ,,may I,,. Some of them are treating them like slaves and are just so rude. Please if you go to the hotel just be kind and have manners, the workers will be your best friends.
18 June 2025
Unprompted review
Reply from TUI.at
Dear Mrs. Aschgan,
Thank you for your valuable feedback regarding your stay. We are very pleased to hear that you enjoyed your holiday and that the hotel staff were able to provide you with a pleasant and memorable experience. Your praise motivates us to continue selecting our partner hotels as best as possible to ensure your holiday is perfect.
However, we regret that some visitors did not behave appropriately during your stay. We encourage all guests to be respectful and courteous so that everyone can have an enjoyable time.
We look forward to welcoming you back on one of our trips soon and wish you all the best in the meantime.
Best regards,
Sabine from the tui.at Team
Reply from TUI.at
Lieber Derek,
vielen Dank für Ihre Sterne und Ihr nettes Feedback!
Wir wünschen Ihnen eine traumhafte Reise!
Herzliche Grüße,
Julia vom
TUI.at Team
For me it was very easy to find a…
For me it was very easy to find a destination on the website, very good descirption and also pictures.
4 June 2025
Reply from TUI.at
Dear Mr. Takac,
Thank you for taking the time to review us and provide your feedback. We are very pleased to hear that you found it easy to locate a destination on our website and that the descriptions and pictures were helpful.
We wish you much anticipation for an unforgettable vacation and are happy to assist you with any further questions.
Best regards,
Sabine from the tui.at team
Thanks Georgia
Called into Tui at Meadowhall on Sunday 11/05/2025. Georgia was up out of her chair immediately to greet us and offered us drinks. We explained we were interested in a multi centre holiday to Thailand, Georgia said we may like to wait for a more experienced colleague as she had not booked a multi centre holiday yet. We decided to put our faith in Georgia and this was not mis-placed she was excellent, helpful, clear and concise. She double checked our requirements then double checked what she had entered on the system. Turns out that Georgia was quite new to the job, you wouldn't have known.
A job well done, thank you.
10 May 2025
Unprompted review
Reply from TUI.at
Dear TUI customer,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with Georgia at our TUI Meadowhall branch. It’s fantastic to know that you felt welcomed and well taken care of.
At TUI, exceptional customer service is our top priority, and we are delighted that Georgia was able to assist you so effectively. We are confident that you made the right choice in trusting her expertise.
We wish you an amazing holiday in Thailand and hope that TUI will be your first choice for your next travel adventure.
Best regards,
Sabine from the TUI.at Team
We have just booked a fsmily holiday to…
We have just booked a fsmily holiday to Cyprus with TUI at Meadowhall and we can honestly say the service was amazing. We visited the store with three very excited children. The TUI rep Jordan catered our holiday to our very request and nothing was too much trouble for her, she was extremely friendly , polite and patient and most of all she listened to us. We were in the store for almost 3 hours of which other TUI reps were most kind offering us hot beverages and they even gave our little ones colouring papers and pencils. It’s the little things that mean the most to us. TUI at Meadowhall is the best for booking holidays, and I would highly recommend them as a loyal TUI customer.. Jordan thankyou for all your kind caring hospitality you really did go above and beyond.
10 May 2025
Unprompted review
Reply from TUI.at
Dear Lynsey,
thank you so much for your wonderful feedback!
We're thrilled to hear that your experience at TUI Meadowhall was so positive. Jordan and the entire team will be delighted to know their friendly, attentive service made your holiday booking special. We’ll be sure to pass on your kind words—they truly went above and beyond!
Wishing you and your family a fantastic holiday in Cyprus!
Best regards from Austria,
Sandra
Reply from TUI.at
Sehr geehrter Herr Novakovic,
vielen Dank für Ihre 5-Sterne-Bewertung!
Wir freuen uns sehr, dass Sie die Einfachheit unseres Buchungsprozesses schätzen.
Wir wünschen Ihnen eine angenehme Reise und stehen Ihnen bei weiteren Fragen oder Anliegen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen
Sandra vom
tui.at Team
Booking on the website was impossible…
Booking on the website was impossible for about 5 times. Had to make it in the mobile app, where the same worked.
20 April 2025
Reply from TUI.at
Dear Gabor,
thank you for your feedback, and we're sorry for the inconvenience you experienced while trying to book on our website.
We understand how frustrating it must have been to try multiple times without success.
We’ve forwarded the issue to our technical team for further investigation, and we appreciate you bringing it to our attention.
We're glad the mobile app worked for you in the meantime, and we’re here if you need any further assistance.
Kind regards,
Manuel - TUI.at Team
The live chat assistance are well trained
The whole booking process is clear and easey to understand.
31 March 2025
Reply from TUI.at
Dear Mr Varga,
Thank you for taking the time to leave us a review and provide your feedback. We are pleased to hear that you found our live chat assistance well-trained and the booking process clear and easy to understand. We are very happy to hear this.
We wish you much anticipation for a memorable and enjoyable holiday.
Best regards,
Sabine from the tui.at Team
We are really happy with Tui
We are really happy with Tui! We have used it two many times and never had problems.
23 March 2025
Reply from TUI.at
Dear Mrs Dedja,
we are delighted to hear that! Thank you for your positive feedback.
It's great to know that you are happy with TUI and have had good experiences multiple times. We look forward to providing you with more unforgettable travel experiences in the future.
We wish you a wonderful trip!
Best regards.
Sandra
Tui.at Team
Reply from TUI.at
Dear Mrs Kraus,
thank you for your feedback!
We're glad to hear that you found the online booking process quick, easy, and efficient. We appreciate your honesty regarding the pricing and are pleased that you found an offer that suits you.
If you have any further suggestions or need assistance, please don't hesitate to contact us.
We wish you a wonderful journey!
Best regards,
Sandra
tui.at Team
Reply from TUI.at
Liebe Andreea-Adriana,
wir freuen uns, dass Ihnen unsere Seite gefällt.
Auch in Zukunft möchten wir gerne Ihre erste Anlaufstelle für Ihre Traumreisen sein.
Vielen Dank für Ihre 5 Sterne und Ihr positives Feedback!
Wir wünschen Ihnen weiterhin viel Vorfreude auf Ihre Reise!
Herzliche Grüße,
Julia vom
TUI.at Team
Well structured website but offers unavailable
Well structured website with good filtering, however, listed offers are not available. One has to wait a few days before getting a confirmation - no instant booking is available, although a pre-booking check button says the rooms are not sold out. Three days after your receive an e-mail about cancellation of your booking - BUT! - the offer remains on the website as available. I tried the website for the first (and the last) time. Pity, as the website is attractive and well-structured, but the system of booking a non-existent offer is not fit for 2025 world.
31 January 2025
Reply from TUI.at
Dear TUI guest,
thank you for your feedback.
We are sorry to hear that your experience with our website was not satisfactory.
While we appreciate your positive comments about the structure and filtering options of our site, we regret the inconvenience caused by the availability of offers and the booking process.
We are continuously working to improve our systems and will use your feedback to optimize the booking process. Our goal is to provide you with a smooth and reliable booking experience.
Unfortunately, your request booking could not be confirmed due to a lack of room availability.
We have reviewed your request again and have emailed you a suitable alternative offer.
We hope this offer meets your expectations.
Please feel free to contact us with any further questions.
Best regards,
Sandra from
tui.at Team
Unfortunately this was the worst hotel…
Unfortunately this was the worst hotel we have ever stayed in. We booked through TUI and our bedroom overlooked a busy road, train line a pool full of horse manure. On the first night I got bitten and you cannot open the window due to noise and smell. When I complained the staff was not helpful and did nothing to accommodate this situation.
27 January 2025
Unprompted review
Reply from TUI.at
Dear Mrs Hall,
we regret that your last hotel reservation was not satisfactory and that it has given you reason for this review and complaint.
We cannot comment on the matter itself. Trustpilot is used to evaluate the website tui.at regarding user-friendliness and bookability during the online booking process.
We would have liked to review your booking and forward your concern to the appropriate department. Unfortunately, despite our request for booking details, you have not provided us with any information.
For complaints, please use the online complaint form. Your complaint will be directly forwarded to customer service for further review and processing through this form.
Please report this at the following link: https://www.tui.at/service-kontakt/reklamation/ Our customer service is committed to your satisfaction.
Thank you for your understanding.
Best regards,
Sandra from
tui.at
I enjoy using this service and I booked…
I enjoy using this service and I booked another Tui vacation at the hotel.
Сonsultant was so attentive and understanding and explained all my questions in detail.
ATTENTION!!! I was informed about recent changes in the validity of passports in a kind way that I could understand.
This consultant is certainly a valuable employee of Tui.
I will definitely contact him next time I book a room.
I want thank this company for the help and support that it has given me.
Company did everything possible to help me
21 January 2025
Unprompted review
Reply from TUI.at
Lieber TUI Gast,
vielen Dank für Ihre großartige Bewertung und Ihre tollen 5 Sterne!
Wir freuen uns über Ihr Lob und Ihre Treue!
Vielen Dank und weiterhin viel Vorfreude auf Ihre nächste TUI-Reise!
Herzliche Grüße,
Julia vom
TUI.at Team
The process of reservation and ordering…
When I started with the vacation search on the portal I was kind of dissatisfied with some strange behavior, however , later the agency transferred the search process to "TUI Das Reisebüro Wien" and they helped to solve all issues to my absolute satisfaction.
12 January 2025
Reply from TUI.at
Dear TUI guest,
thank you very much for sharing your feedback with us.
We are sorry to hear that you had a negative experience with your online booking.
An online booking becomes binding the moment you send us the booking form by clicking the "Jetzt kostenpflichtig buchen“ button. You will immediately receive an email from us confirming that your trip has been booked.
In rare cases, the online system may not be able to check the desired trip immediately and will forward the request to our service center for personal processing. Our customers receive the following notice after booking: „Bitte beachten Sie, dass Ihre Buchung vom Veranstalter NOCH NICHT BESTÄTIGT ist und möglicherweise abgelehnt werden muss, wenn keine weiteren Plätze für den Flug bzw. das Hotel verfügbar gemacht werden. Bei positiver Rückmeldung von Fluglinie bzw. Hotel wird aus dieser Anfragebuchung automatisch eine verbindliche Fixbuchung.“
Unfortunately, your request booking could not be confirmed due to lack of flight availability. Availability can change quickly with the dynamic organizer XTUI.
We are happy to assist you in creating a personalized offer. Please provide us with your exact travel details, including hotel preference, departure airport, number of people, travel date, and meal preference.
Our contact options: TUI Serviceline: 0800 400 202 (kostenlos) | Ausland: +43 50 884 400 von Montag – Sonntag & Feiertage: 09.00 – 23.00 Uhr, E-Mail: info@tui.at oder über unseren Live-Chat
We would be delighted to help you book your vacation and take over the search for your dream holiday!
Best regards,
Sandra
tui.at Team
Reply from TUI.at
Dear Mrs Kastivnik,
after reviewing your request, we were able to determine that we have correspondence in this regard.
Unfortunately, due to discrepancies, your booking order could not be confirmed.
Thank you for your understanding.
Best regards,
TUI.at Team
New holiday booking for Spain next yearr
Nicole in the Sheffield branch couldn't haven't been more helpful. She sorted out our holiday for next year in Spain very well. She applied all the discounts that we had found on line without any fuss. We wanted to go to the same hotel, the TUI blue Riviera that we had been to this year as we had had a great time and she sorted all the details out.
9 November 2024
Unprompted review
Reply from TUI.at
Dear Mr Benson,
thank you so much for your wonderful feedback regarding your recent holiday booking experience with TUI.
We are delighted to hear our colleague was able to assist you so effectively and that you are satisfied with our service.
We appreciate your kind words and look forward to helping you with your future travel plans. Have a fantastic holiday in Spain next year!
Best regards,
Sandra from
TUI.at Team
Reply from TUI.at
Sehr geehrter Herrr Gruber,
vielen Dank dafür, dass Sie sich die Zeit genommen haben, uns mit fünf Sternen zu bewerten!
Wir freuen uns, dass Sie mit unseren Leistungen so zufrieden sind und werden weiterhin unser Bestes geben, um Ihnen attraktive Reiseangebote zu bieten.
Wir hoffen, dass Sie eine wunderschöne Reise finden und genießen können. Sollten Sie Fragen oder besondere Wünsche haben, steht Ihnen unser Serviceteam jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen,
Sabine vom tui.at Team
Great attitude of the chat worker
Great attitude of the chat worker. She solved everything quickly, professionally and very nicely.
29 September 2024
Unprompted review
Reply from TUI.at
Dear Mr Zeleny,
thank you so much for your kind words and your feedback.
We are delighted to hear that our chat representative was able to assist you as desired. Your feedback is greatly appreciated and inspires us to continue delivering excellent service.
We wish you a fantastic journey ahead.
Best regards,
Sandra
TUI.at Team
Perfect service best price
I am buying my holidays and for my family only via TUI. Best prices when in sale, options with or without fly tickets. Best service and FLEX insurance. Always the best
16 August 2024
Reply from TUI.at
Dear Mr. Valovic,
Thank you for your positive feedback and for choosing TUI for your family holidays.
We are delighted to hear that you appreciate our competitive prices, flexible options, and excellent service, including our FLEX insurance.
Your satisfaction is our top priority, and we are very happy to know that we consistently meet your expectations.
We wish you a wonderful trip and look forward to serving you again in the future.
Best regards,
Sabine from tui.at Team
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