Application by phone was easy once all required details were assembled. Personal chat with Rory was a great help too. I had difficulty doing this on the PC
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tyne Tunnels
Hi Paul,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
the renewal procedure
the renewal procedure was straight forward and went without a hitch
10 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
Thank you for your review. We are happy to hear you found your exemption renewal application straightforward.
TT2 Customer Experience Team
Excellent response and straight forward…
Excellent response and straight forward understanding from you guys
Thank you for your service
10 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Peter,
Thank you for your review. We are pleased to hear you found your exemption application process straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Was very easy to follow insructions…
Was very easy to follow insructions highly reccomend
8 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Carol,
We appreciate your review. It is great to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Marilyn,
Thank you for your review. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Prompt and helpful reply.
4 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
It was easy to register.
It was easy to register for a concessionary pass. The request was dealt with and approved efficiently and quickly.
2 April 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are happy to hear you found your exemption application easy to complete. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Blue badge
Straight forward application only waited about 10 days to receive confirmation .
3 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Janet,
We appreciate your review. It is great to hear you found your exemption application process straightforward.
TT2 Customer Experience Team
The application was easy to complete…
The application was easy to complete and confirmation of acceptance was done quickly. Great service.
28 March 2026
Unprompted review
Reply from Tyne Tunnels
Hi George,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Easy to do staff very helpful Thankyou…
Easy to do staff very helpful Thankyou very much
2 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Morris,
Thank you for your review. We are glad to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Not being very technical
Not being very technical
i found the process easy
25 March 2026
Unprompted review
Reply from Tyne Tunnels
Hi Carol,
Thank you for your review. We are pleased to hear you found your exemption application process easy.
TT2 Customer Experience Team
Iff you make a mistake it's simple to…
Iff you make a mistake it's simple to rectify and they are always happy to help
2 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Keith,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent to deal with
Excellent to deal with, renewed on line with no problems great service
2 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Jim,
Thank you for your review. We are happy to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Thank you for the kind reminder.
I think I am so grateful for the reminder that I need to renew the Blue Badge Exemption with a 4 week notice. This gave me time to photograph the new Blue Badge front and back as part of the application process.
2 April 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Seamless procedure
Seamless procedure. It took very little time to complete the application process.
21 March 2026
Unprompted review
Reply from Tyne Tunnels
Hi Glynne,
We appreciate your review. It is great to hear you found your exemption application process seamless. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
SIMPLES !!!
Very easy to renew my Blue badge application.
Clear helpful information and great communication during process.
1 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Kathleen,
We appreciate your review. It is great to hear you found your exemption application renewal application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
expiration dates
they monitor the relevant information and then send you prompts when to renew
1 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Sylvia,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Renewal was easy to perform
Renewal was easy to perform, with emails along the way.
30 March 2026
Unprompted review
Reply from Tyne Tunnels
Hi Bill,
We appreciate your review. It is great to hear you found your exemption application easy to complete.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Michael,
Thank you for your review. Our team is always working hard to provide a quick and easy service.
TT2 Customer Experience Team
Nothing a problem
When I couldn't process my application on line
I contacted TT2 who wers very attentive pleasant & helpful
Thx
4 March 2026
Unprompted review
Reply from Tyne Tunnels
Hi Lyn,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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